I came home from work one day to find a serious brownout situation in my end-unit townhouse. The odd thing was, only certain circuits were affected -- mainly on the first floor. The lights were on, but only at about half the usual output. Other devices were struggling -- like a Comcast TV set-top box was in a constant state of rebooting. Circuits on other floors were unaffected. I checked the breaker box and found nothing out of the ordinary there. I immediately suspected a power company problem and canvassed a couple of my neighbors. No problem there. I called my power company (BG&E) and they told me the problem was probably in my house and I should a call an electrician. I searched Angie's for the nearest A-rated electrician and found C.D. Williams. I was a little put-off when an telephone-answering service (live person) answered the call, but she said I would get a call from the company within five minutes. Sure enough a tech called. I described the problem; he asked a few questions, told me to disconnect any computers or other electronic equipment, and he would arrive within the hour. He was there fifty minutes later. First he checked the breaker box. He had to remove the outer metal frame to take some measurements with a meter. Then he went outside to take more measurements at the power company's meter. In a little more that 10 minutes he had determined that the problem was indeed with the power company and only they could remedy the situation. Since he was there, I questioned him about some other electrical work I was contemplating, mainly a heat lamp assembly in a second floor bathroom. He advised a proper heater instead, and did extensive research on how a circuit might be added (it could not tap into the existing circuit) and how to route the wires. In all he was there for about an hour. He charged me $195.00, their standard fee for emergency service, which I agreed to beforehand and thought was fair. When I presented him with a 10%-off coupon for first-time Angie's List customers. He said he could not honor it for emergency service. Instead he offered me an additional 10% off on my first regular service, and added wording to my coupon to that effect with his signature. A nice touch. I was thoroughly satisfied with J.D. Williams Electrical Service and intend to hire them in the future. They were responsive, punctual, professional and competent. Oh yeah. I called BG&E and told them what my electrician said. They sent a guy out and he arrived an hour later (I was a little surprised because on the phone they basically said he'll get there when he gets there) and he told me he found the problem and had dispatched a crew and "you'll probably have full power by bedtime". It was 8 o'clock. I didn't have full power until 11 AM the next day, but I'm not complaining. What I did complain to BG&E's billing office about was that I just spent $200 for a private electrician to tell me what BG&E should have known and they should offer me a credit on my bill. You know what they said? "Fuggedaboutit"