We called Plumb Crazy at 11:30 this morning (December 29 - between the holidays). They had a guy installing a water heater in Cascades (next subdivision over from us). They promised to have him come by this afternoon to assess why our water heater would not give us hot water. He came over and explained the problem in detail and gave us the option of repairing it or replacing it. We opted to replace it and upgrade from a 50 gallon tank to an 80 gallon tank. They were able to get the new tank the same day, and were going to come back at 6 PM to install, which we were pleased to hear because we have newborn twins and were missing our ability to use hot water. They gave us a courtesy call to let us know that they would arrive at 8:30 because they were finishing up another installation, which was fine with us because we really wanted the new tank to be installed today. While they were here, they performed the work well, conscious of the newborn twins in the house (trying to be quiet, explaining that the recommended settings would not scald skin but we should still be careful). They finished at 11:30 PM after cleaning up completely. They were very courteous, friendly, and gave us all kinds of information about the new hot water heater. When they left, they said we'd have hot water in a half hour, but to call the number on the back of the invoice if we had any problems, that they answer the phone 24 hours a day. This is the largest hot water heater Plumb Crazy has installed in Sugarland Run subdivision to date. Best of all, this was not considered an emergency but a routine installation! Scott and Johnny were the installers and were absolutely wonderful! We would recommend this company and these guys to anyone with any plumbing problems.