
Serving Denmark, WI and surrounding areas
In business since 2005
Credit card accepted
"When I saw the Big Deal email from Angies List for this job I grabbed it, knowing I would need a new roof soon. Consistent with the Big Deal, I got a 40% to 45% discount on the job; as a comparison, a year earlier I received a $20,700
estimate from another roofer. Since Stendahl was rated A’s everywhere, and the roofing materials carried a GAF non-prorated 50 year warranty, it seemed to be a no-brainer. I verified that they were a GAF certified roofing contractor. Steve Spaeth of Stendahl quoted me the price on 6/7/13, when I signed the contract and paid the 50% down. He told me that they would do my roof by sometime in July or August. After a lot of phone calling and multiple delays, they got to my roof on October 11. I’ll let them explain why it took so long. They finished the top roof on a Friday and lower roof on Sunday (rain Saturday).
Neither Steve or Jason Stendahl (the company owner) were there to supervise on Sunday; it appeared that Stendahl had two or three jobs going on at once. I was watching them through my windows on Sunday, and noticed that they were not going to replace the old vent they removed from the lower roof over the laundry room and garage (3/5 of the roof covers the garage) nor install a ridge vent, and I became concerned that a vent was needed. I called both Steve and Jason but got no answer. I then
discussed this issue with the roofers and since they had no replacement vent I ended up driving to Menards to buy one. Steve
later said that he intended to replace the vent but failed to tell the roofers. The next day my wife and I concluded the flashings needed painting; nobody discussed this with me, and the flashing did not look good: white flashing and black caulking on dark shingles! When Steve came later that day to collect final payment I mentioned that and the flashings were within a couple of days. A week or so later I was up on the roof for the first time and found that approximately four feet of ridge shingles over
the garage were never installed. I notified Stendahl. Then, on November 17 we had a 2.5” rainfall, and I discovered the flashing on the garage roof had a serious leak, soaking the roof deck and chimney cinder blocks and creating a large puddle on the garage floor. Jason came out and verified that it was a bad flashing, not the chimney, but within a week it
began snowing, ending any roof work until Spring. In March I found out the leaky flashing was not the first job on their list, and after several phone calls they came out and fixed the leaky flashing, this time with black flashing with white
caulking! However, when it subsequently rained, water still showed up on the chimney cinder blocks in the garage and a
spot or two on the roof deck. Since my chimney had been leaking for years and may be the reason for the remaining leaks,
in July I had the old crown removed and a new cap installed and the chimney treated with water repellent. I then verified
no leaking anywhere with liberal use of a garden hose and several heavy rainfalls. Then, Stendahl came out and installed the missing ridge shingles and repainted all three flashings, BUT the shingles and flashing paint were the wrong color! More phonecalls. On 10/17/14 the correct shingles were installed and on 10/31/14 the flashings were painted the correct color. The entire job took 16 months from signature of contract. It should have taken three months max and ended no more than three days from beginning of roof tear off; had the flashing been done right the first time my leaky chimney would not have been an issue in the delay. I always felt that my roof was low priority and neither Steve or Jason did an adequate job of supervising or inspecting the work of their contractors. I would rate the GAF roofing materials an A but the quality of the flashing and ridge shingle installations sinks my overall job quality rating to a C. Although I think I got a good roof for a great price, my experience overall with Stendahl was negative for all the reasons cited above, plus the emotional stress caused by having to deal with all the unnecessary errors and the constant question "will this job ever get done?"
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