Get matched with top drapery cleaners in Putney, VT

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"Terrible service. I hesitated about writing this but I do not want any one to go through the same horrific experience. When they left after cleaning the floors on the first day the floor was absolutely soaking and there was a machinery malfunction. I was told the floor was supposed to be wet - it was puddled. They use a process where they spray the floor first with some cleaning solution. That cleaning formula was tracked all over my hardwood floors mixed with the dirt they brought in on their shoes. When the kitchen floor dried it was no cleaner, but a few white stripes decorated the floor. The bathroom floor had white stuff in the grout (worker said he did not spend much time in there.) I called the owner and he agreed to come back in two days. I told him of all my concerns as well as tracking a cleaning solution on hardwood floors. Long story short, they came back as promised and brought a scrubber they generally do not use. When the floor dried it was better, but some areas were better than others and the grout was erratically cleaned. There was no consideration given to my request to not track cleaning solution on my hardwood floors. It was worse this time. Bottom line, the next day I was on the floor doing what I had hired them to do. In the process I found that the cleaning solution was sprayed on the bottom of all my stainless steel appliances (I cannot get it off). I found dirty fingerprints on toilet seat, light switch, parts of some walls, and on the door. The owner refunded all of my money, but seemed confused till the very end. Also troubling was that he never addressed the issue of cleaning solution all over, fingerprints all over. Unfortunately, this was the absolute worst experience I have ever had from a contractor."