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"My wife and I were in need of a roof replacement. So, we spent time shopping around and getting different quotes. Eventually, I came across Tidewater Roofing. They sent Homer Gurganus out to give us a quote. He was very personable and polite. He gave us a reasonable quote compared to other quotes from different companies. So, my wife and I agreed to use their services because of Homer's great customer service, the price, and eagerness to replace our roof (surprisingly, my wife and I had this problem with other companies). However, this is where the pleasantries ended. The first sign of poor communication arose when it came to paying the down payment for the services. I waited over a week for someone to contact me to make the down payment. I eventually had to call them. I'm not sure if this was a misunderstanding on my part or a lack of communication on Tidewater Roofing's part. Either way, I was happy to start the process to replace our roof. Once the down payment was made, I was told that the production team would be in contact with me to schedule the roof replacement. I understand that this process could be longer due to a large number of jobs or could be delayed to weather however I figured someone would contact me within a week. I waited over a week and called them back. I was told that the production manager will give me a call. This continued for nearly two months. I was told either the production manager was on vacation (everyone deserves a vacation and that is not my issue) or he would call me back each time I called. Eventually, I emailed Homer about the issue we were having. After contacting Homer, my wife finally got a call from the production manager to schedule the roof replacement. On June 12, 2022, the roofers showed up at our house and proceeded to work on our roof. They worked exceptionally hard throughout the day to get the roof finished. For the most part, the work looks great however there are some issues with a few spots. I included a picture that highlights the worst area. The remaining issues are not as bad but aren't what we paid for. I mentioned this to Homer who had the guys sent out but they did not fix any of my concerns. A week later, I get my final invoice which is nearly $2000 over the initial agreement. In the contract, there is some subject to change in the agreed-upon price however I never approved this amount. In every home renovation that I know of, they get approval from the contractee before they add any additional charges. We were never given any options or warning about these additional charges. What seemed like a great decision to employ Tidewater Roofing became frustrating at the very least. I regret choosing them for our roof replacement. I left this same review on google reviews. The owner responded to me with "We apologize for the experience you had with your roof replacement. It is our understanding that our project manager is already scheduled to visit with you to inspect and address your concerns with the installation as well as review the terms & conditions of the contract you agreed to in regards to additional charges for wood replacement (which we significantly discounted from the amount stated in your signed contract)." I appreciate the quick response but this will be the second time someone has been sent out. The first time they did nothing to fix the issue nor did they come to talk to us. I understand that they "discounted'' the cost that was in our contract however no one discussed with us any additional repairs that needed to be done. If someone had come to talk to me before this additional cost was added, I could have either approved or denied the changes and we could have gone from there. There was zero communication from the beginning of our roof replacement."