"Basil Kelly, John, and Patrick did a very good job of explaining what need to be done to help with my system. The price was overall good. They were fairly prompt and did a great job of putting a new compressor, air handler and thermostat. The air handler in the attic looks great and looks much better than the unit that they replaced. They also did the best that could with the duct work that was not set up well on the initial build. I would use them again in the future if I needed help."

"I actually had two services completed - The installation of a heat pump and a new water heater. They arrived right on time and completed both jobs in a day. Jesse and Jonathan did an excellent job. This was a 3rd-floor condo unit so the outside unit was on the roof of the 5th story, I could not have been more pleased with the outcome - a very professional and thorough job. They even relocated the thermostat to a better wall location. Very easy to work with and the most important thing to me was they obviously take a lot of pride in their work and it's always a pleasure to deal with people who do what they say. Highly Recommended!!"

We Beat any pricing any company gives....We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's custom needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Certified hvac technician who is fast and reliable.

"Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary.
For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area.
If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim.
I highly recommend Jim to anyone that needs these type services.
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"Everything went well at that time. We called on them after the store we purchased it from were unable to get the appliances installed correctly."

"Parts was ordered and arrive fast. They should be installed in a few days."

Established in 1984 as a family owned business by our current Owner and General Manager Andy Anderson, Riverside's foundation principles of the highest quality customer service and quickest response time continue to be top priority today. Even more than twenty-five years later, Riverside Heating & Air has maintained the "family" friendliness ability to meet today's residential and commercial needs.\nThrough hard work, customer service, and employee training, Riverside has become the most trusted name in Air Conditioning, Heating, Air Quality, and Home Generator products.\nAlso Serving the Middle Peninsula, including:\n* Urbanna, VA\n* Saluda, VA\n* Gloucester, VA\n* Mathews, VA\n* Kilmarnock, VA\nTwo Locations to Conveniently Service You:\n12549 Warwick Boulevard\nNewport News, VA 23606\n4041 George Washington Memorial Highway\nHayes, VA 23072

"There was only one hang up. When I contacted them through e-mail I indicated that I wanted to talk about installing an antique wood burning stove in addition to the chimney inspection and cleaning. The appointment was made for the afternoon on a certain day. But, the guys called that morning and left a message on my voicemail saying they could come early. I did not get the voicemail and they showed up early anyway. I was not home but my mother was there. Unfortunately, these guys did not get the word from the scheduler in the office that I wanted to talk about the installation of the wood burning stove in addition to having the chimney cleaned. So they came did they work and left. I called the workers back (since I had their phone number from the voicemail) and communicated my annoyance at the schedule change. The guy was very apologetic and offered to come back though he was no longer available at the scheduled time which I had blocked off on my calendar.
However, we ended up talking about the project over the phone and he was able to give me all the information I needed about the potential installation over the phone. He was very knowledgable and helpful. So, I'd like to give them a "B" for punctuality though that doesn't seem to really fit the situation. So they get all As despite this little hitch.
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"Ferguson Home Improvements did a fantastic job.  All the work that needed to get done, was finished beyond my expectations.  The workers were very friendly.  The job took a little longer that expected, but Ferguson Home Improvements were not at fault, the weather played a major factor with the deck stain and door installation.  At the time the work was getting done, we received a lot of rain and storms.  All in all, I would highly recommend Ferguson Home Improvements. 
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