Get matched with top stone countertop pros in Payson, UT

"Family business: They maintain regular communication with me upon arrival and are always punctual. The mother in the office is prompt in her responses. The father provided us with a quote, and the son is efficiently carrying out the work."

"I would like to preface this review with two things: 1. 5 star offers a discount on their work if you leave a good review, be weary of what you read on here. 2. We have had this company complete both a kitchen and a bath remodel. The issues I will bring up were consistent with both of these jobs. During both of our remodels, the biggest complaints I had were communication and quality. Two big components that a company should really pride themselves on if they cared about their customer base. Communication for our projects failed at almost every step of the way. The conversations had between us and the salesman were great, and then almost every single interaction that was not only had between us and the company but the company within themselves was comically poor. Some examples include: 1. Being told we would have a project manager come to our house prior to the project to check out our attic for structural questions (no one ever came before they started knocking down walls) 2. There were days workers would show up when we didn't know they were coming and not show up on days we were told they were supposed to be there. Not to mention the tile workers who had their truck parked outside our house from 8-5 but stayed in there late and left early to smoke. 3. Several unanswered/not returned calls and texts from the project managers. The only time the office reached out to tell us about something? When the bill was "due" even though our project wasn't complete yet. 4. Our salesman saying a project would take 3 weeks when in reality, it's been 3.5 months and there are still issues. 5. Anytime we asked the current workers what the plan was for the next day or really anything, they NEVER knew. They didn't know who was going to be working, they didn't know when, and they didn't know on what. 6. Several of the workers telling us point blank that their fellow workers screwed up and did things wrong. Good thing we caught it I guess? 7. Tile was about to be installed until I noticed it was not the right time, and the workers had no idea and they didn't know what tile they were actually supposed to put down or in what pattern. Then tile had to be ordered, delaying us even further. 8. The list goes on and on. It's as though no one in the company ever talks to each other, or their customer, and we're left trying to put the pieces together. Secondly, their quality of work is not worth what you pay, not even close. There has not been a single thing that they've done that we haven't had to ask them to fix or redo. This adds time to the project, financial strain on us as customers, and not to mention the stress of constantly acting as a project manager. We have had MAJOR things need to be redone (I'm talking walls needing to be taken apart and rebuilt, cabinet and ceiling painting, relocating outlets, and an ENTIRE SHOWER FLOOR), as well as other things (paint chipped walls, bad putty jobs, grout crumbling, paint splattered inside and outside the house and on and on) and all of it was because no one from their team cares enough to do it right the first time. The pictures I will include show *finished* products that they think are appropriate to leave as a job well done. Not only that, but just this last time when pointing out that the glass they had "special ordered" was actually measured wrong and therefore our shower door is crooked, I was told that my "OCD will just have to live with it." This company is not worth your time or effort. I would never recommend them to anyone."

"Erick and his team did an amazing job transforming our weed-infested garden into beautiful, raised garden beds that will outlast us. They removed or transplanted the existing vegetation; dug, leveled, and compacted the foundation; precisely placed every paver, filled the boxes with fresh topsoil, and installed drip irrigation. They also put down fabric and gravel in the walkways and around our shed to complete the look and keep weeds down. I couldn't be happier! They were punctual, professional, fast, and very reasonably priced considering the scope of the job. We will definitely call them again for future projects and recommend them to family and friends."

"Rigoberto and his company was quick and professional. The job stayed clean and turned out excellent."

"The best! Both the final result but also workmanship and focus on the job. The workers were totally committed to making it look the best. We had some additional requests and they accommodated what we wanted."

"Franklin did a great job! He was very mindful with our modest budget and planned a beautiful retaining wall and walkway for our sloped yard for a very reasonable price. He communicated well and completed the work in the timeframe he specified. He is one of the kindest and most reliable contractors I’ve ever met."

"They did a very good job, they were very helpful fixing a problem someone else messed up. They were professional. I would highly recommend using them."

"Mick at Signature Marble & Granite was marvelous. He was always available for any question, no matter how trivial. Mick always made us feel like we were important to the company and his priorities in customer service allowed us to trust him with no disappointments. This company was always on time and never left us waiting. When the work was being done, the professionals were up against a huge obstacle trying to work granite countertops around new cabinets that were crooked and installed with no regard by another company unaffiliated to Signature. Signature Marble & Granite managed to get it to work which was a miracle in itself. This company is simply magic. I would recommend Signature Marble & Granite to anyone in a heartbeat. From the best customer service I have ever experienced to product quality and genius workmanship, I can attest to the fact that this company has no flaws."

"Our home is over 25 years old and we were needing a combination of home renovations and a series of new work including new bedrooms, bathrooms, storage rooms and generally fixes around the house. Dan and his team were incredibly professional, adaptable to changes and quality driven. The projects varied significantly in scope and he assembled a team that was able to accomplish our request and exceed our expectations. We have already had neighbors look at his work and are interested in hiring Retrospect. Very personable."

"I tried everything I could to avoid leaving a bad review. I hired them to xeriscape my parkway. They were going to do everything but the plants. When they were finishing up the job, one of the guys said go get your plants and we’ll come back tomorrow and finish that up with the drip. I got the plants and despite multiple attempts to have them come and finish the job and clean up the mess they left they didn’t show up. We tried calling and texting and they still didn’t show up. They also didn’t use the gravel that I selected and by the time I realized, it was too late. Unfortunately, I cant recommend this company."