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"The guy came and told me he would do a very good job. He sprayed inside and said he would spray outside and put down granules in the yard which he did not do. I called the office to ask, I was told I couldn’t see the granules as they were powdery and that it took two weeks to kill ants! I have never heard that! I was told Rafe would call me back which he didn’t until on Friday asked to talk to his boss! When he did call he said they did not have the product he needed. I asked him why he didn’t just tell me or have Kameron tell me. He said he didn’t know. He never apologized just kept saying his order had not come in. He said he hoped it came soon. I wonder about other customers who don’t know that think their yards were treated. He said he would have the girls let me know when they might come back but I didn’t need to be here. I told him I would definitely need to be told before hand so that I would be here. This is the third incident I have had with them. It is so sad that they would not tell their customers up front. Also they are evidently asking their employees to lie to the customer!"

"Absolutely the worst choice I made in pest control. !!!!!DO NOT USE THIS COMPANY!!!!! Got all of the bells and whistles that their "apprentice" Braden offered, adding on while he was at my residence. Most of these, as I was lied to about in the end, were supposed to last at least a year's time. When I noticed insects that were supposed to be under this coverage, I was also coming up on a regular spraying so, I called. I spoke with a lady, began to explain what was told to me, and she responded with this, "We don't guarantee anything because of weather." Sooooooo why would you have employees out here representing your company with falsifying information?? It was not as though this was a typical $60.00 service, I paid an additional $100.00 + under false pretense, and have never felt so ripped off. The only resolution she offered me was to pay the entirety of the services again, because of this I filed a complaint with my financial institution. Not surprisingly, Rusty's responded to the bank with lies yet again. They claimed that I was offered a remedy (that was not mentioned on the phone), and that all of the terms were explained to me when I got my services. LIESSS!!!! If that was the truth, I never would have gotten my financial institution involved in the process. I was never trying to take advantage of the company, but just receive the services that I was actually promised. I am also in the process of getting the BBB involved as well. Don't fall victim like me. Don't waste your time. Find a more reputable, customer appreciated, and HONEST company!"

"UPDATE Bug Tech contacted me by phone and rescheduled the appointment. The 2nd visit went much better. Received EXCELLENT SERVICE"