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"The work he did, was not the issue, the problem was still there after he was paid."

"I was impressed with the reviews prior to utilizing the service. I liked that there was a coupon for carpet cleaning services, and after discussion with the husband, decided to go ahead and have the carpets cleaned in two bedrooms. We have a puppy and have fostered several cats last year, and thought since we were getting new bedroom furniture for the master, it would be a good time to have the two rooms animals had been in cleaned BEFORE the furniture arrived. I have always cleaned my carpets myself, and thought I would treat myself and be lazy.... I should have just done the work myself. I got the 2 rooms for $89 package deal, was called within five minutes to schedule the appointment. Scheduled the appointment on a day I was off for an arrival time between 8am-12pm. There was no confirmation or reminder prior to, so the day of when I hadn't heard anything by 10am, I called to make sure I was still on the schedule. I called the number listed for All State Air Duct Pro to have no answer, no answering machine, etc. I called the number back that called to schedule the appointment, got no answer, it went to a voice mail but did not give a company name/number so I was unsure if it was the correct number and did not leave a message. They number with the voice mail did return my call in about five minutes, assured me I was on the schedule and that they should be finished with the current job and on their way to me in about 30 min. I was called at 11:30 to let me know they were on the way. I was called about 30 min later to have them tell me they were at my house (they weren't, they were at the wrong location a block away, but ok), got them to my house and showed them the two rooms I wanted to have steam cleaned. Immediately the upsale pitch started - you need a deep clean, you need your dryer vent done, how about deoderizing the two rooms. I didn't want any additional services, and was flat out asked by the sales person WHY I even had them there if all I wanted was the carpets steam cleaned. I agreed to have them deoderize the two rooms at an additional cost of $29 per room. Work was performed, technician sat and talked to me the entire time his worker did the rooms. I did inspect the two rooms as far as looking at them, technician said the carpet should be dry in a couple of hours, they were paid and left. Again, I have done my own carpets before, and knew it takes some time to dry. 2 1/2 hours later, I walked in to make sure the rooms were dry, and they were a soaking wet mess. Squishy wet. As I had someone coming shortly to assemble the new bedframe, I immediately called the technician back and got a voice mail. I left a message and followed up with a text. I then called the number back that had called to schedule the appointment, left a voice mail there as well. I then grabbed my wet vac, and was able to pull water out of the carpet. 30 minutes later and using a very small wet vac and doing a 3 foot wide section of carpet, I realized I had not heard back from the company, and that I needed to go rent a carpet cleaner just to pull the water out of the carpet so it didn't sit that wet all night long and do damage. I went to Home Depot, got a carpet cleaner, came home - went over my carpet in my master bedroom twice sucking water out of the carpet, and once in the second bedroom we had cleaned. Our master bedroom was mostly dry about an hour later, and the second bedroom was still only slightly damp the next morning. It cost an additional $24 for the rental at Home Depot. As it was Easter weekend, I figured I would hear back from the company on Monday, but over a week later have never heard back from them. All State Air Duct Pro was NOT the company that came to clean the carpets - the company on the paperwork is Houston Texas Cleaning Services. I still have not heard back from them - work was done on the 19th, today is the 29th of April. There was no identifying information for the company on the phone number that called to schedule (no one answered with the company name, no voice mail set up with company information), there was no information on the vehicle that came to the location, the All State Air Duct Pro number information on this website had no one answer, etc. Depending on the way the service went, I had planned to call them back for air duct work, but would not call them back. This is my first time ever leaving a negative review, I have had awesome luck/service from everyone on Angie's List prior. I gave a C overall rating because they did clean the carpets well, but did not complete the job in my opinion as carpet should not be squishy wet after cleaning 2 1/2 hours later. I gave the B rating on price/value because the upselling began immediately. I gave the D rating for quality and Responsiveness because of the water left in the carpet, and lack of response when calling with the problem the same day. I gave the D rating for punctuality because while they may have squeaked in at 11:58 for the window, there was no communication until I initiated it. I definitely would not use this company again. They could have made this right the same day, but chose to not respond to calls or texts."