Umanzor Professional Cleaning Services LLC
12311 Queens River Dr
Umanzor Professional Cleaning Services LLC
12311 Queens River Dr
Customers say: Quality work
Recommended by 93% of Angi customers
Recommended by 93% of HomeAdvisor customers
172 local quotes requested
UMANZOR Professional Cleaning Services is a company dedicated to cleaning homes, offices and commercial spaces. Our goal is to provide the best service to our customers, with highly trained, responsible and professional staff. We have over 20 years of experience so we can guarantee that the service we provide is first class.
"Monday they were running behind. Appointment was for 11:00 they arrived around 11:30 and started working at 11:40. They started upstairs which took about an hour and half. Down stairs took about four and a half hours. I provided a lite lunch for them around 3:00. The lady cleaning my bedroom asked about a bag with papers I told her it wasn’t trash. I called Ms. Sonya to ask if the were suppose to dust lamp cover. I sent her a picture and she said yes. Around five I noticed that they had not started mopping. I asked about mopping again I called Ms Sonya to confirm that they were suppose to mop. Overall they were good and I told Ms. Sonya so. Tuesday night my husband noticed his cane was broken. I spoke with Ms Sonya early Wednesday morning and told her his came had been broken she said she would speak with her ladies. I sent her a picture of the broken cane. She called me back and said that the lady didn’t break it. I told Ms Sonya that we couldn’t find the broken piece in the room. She went back and forth with me about her lady would have said something. I told her I was going to look in the trash and then she said that maybe it was swept out. It was in the trash and I sent her a picture. She asked how she could resolve this issue I told her I would check with my husband and get back with her. My husband said he wanted to be compensated monetary. Thursday morning I sent Ms Sonya a picture of the wood and examples of carvings of the wood around 100.09. She started texting me back that I should have said something before they left. I explained to her that I looked to see if they I cleaned everything. I didn’t think about looking for something broken. In her texting me she stated the her ladies said the house was a mess and sent pictures they had taken. I told her first of all the didn’t ask permission to take pictures nor did they tell me pictures were taken. Also I knew my house was a mess. My husband fell twice in October an was recovering from surgery. While he was recovering I had to have eye surgery. So yes the house was a little messy that is why I hired a cleaning service. She said he’s ladies did a good job and she didn’t care if I gave her a bad review I tried to explain to her that the service was not in question it was the broken item. Ms Sonya final comment was Again, I asked you if everything was okay and you said yes. Finally, you can't make a bad comment about my work because it turned out perfect, and you verified it. Thank you and Best Regards I never said the work was perfect. I said the work was good."
Karen H on April 2024
UMANZOR Professional Cleaning Services is a company dedicated to cleaning homes, offices and commercial spaces. Our goal is to provide the best service to our customers, with highly trained, responsible and professional staff. We have over 20 years of experience so we can guarantee that the service we provide is first class.
"Monday they were running behind. Appointment was for 11:00 they arrived around 11:30 and started working at 11:40. They started upstairs which took about an hour and half. Down stairs took about four and a half hours. I provided a lite lunch for them around 3:00. The lady cleaning my bedroom asked about a bag with papers I told her it wasn’t trash. I called Ms. Sonya to ask if the were suppose to dust lamp cover. I sent her a picture and she said yes. Around five I noticed that they had not started mopping. I asked about mopping again I called Ms Sonya to confirm that they were suppose to mop. Overall they were good and I told Ms. Sonya so. Tuesday night my husband noticed his cane was broken. I spoke with Ms Sonya early Wednesday morning and told her his came had been broken she said she would speak with her ladies. I sent her a picture of the broken cane. She called me back and said that the lady didn’t break it. I told Ms Sonya that we couldn’t find the broken piece in the room. She went back and forth with me about her lady would have said something. I told her I was going to look in the trash and then she said that maybe it was swept out. It was in the trash and I sent her a picture. She asked how she could resolve this issue I told her I would check with my husband and get back with her. My husband said he wanted to be compensated monetary. Thursday morning I sent Ms Sonya a picture of the wood and examples of carvings of the wood around 100.09. She started texting me back that I should have said something before they left. I explained to her that I looked to see if they I cleaned everything. I didn’t think about looking for something broken. In her texting me she stated the her ladies said the house was a mess and sent pictures they had taken. I told her first of all the didn’t ask permission to take pictures nor did they tell me pictures were taken. Also I knew my house was a mess. My husband fell twice in October an was recovering from surgery. While he was recovering I had to have eye surgery. So yes the house was a little messy that is why I hired a cleaning service. She said he’s ladies did a good job and she didn’t care if I gave her a bad review I tried to explain to her that the service was not in question it was the broken item. Ms Sonya final comment was Again, I asked you if everything was okay and you said yes. Finally, you can't make a bad comment about my work because it turned out perfect, and you verified it. Thank you and Best Regards I never said the work was perfect. I said the work was good."
Karen H on April 2024
