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Deciding whether to clean or replace your carpet depends on its condition and age. If cleaning no longer resolves issues, it's time to consider a replacement. Key signs that you need to replace your carpet include:

• Stains that are impossible to remove.

• A persistent smell that lingers even after cleaning.

• An increase in allergy symptoms.

• The age of the carpet. Most manufacturers state that carpets should last about 10 years with proper care.

When cleaning is no longer effective, you should replace the carpet with a new one or consider other flooring options like vinyl or laminate.

If the installer is unwilling to fix the problems and you’re not interested in seeking remediation, you could hide a visually unpleasant floor. This will only work if the floor is structurally sound and the only issue you have is the way it looks. The easiest way to do this is to use large area rugs. You can also paint the floor, although that’s a labor-intensive job if you want to go the DIY route.

Decent carpet will last around 10 years on stairs. Some less durable carpets, like polyester, will only last five years on stairs. The ideal carpet, like wool or nylon, can last about 15 to 25 years. You’ll know when to replace it when it starts wearing down. You may have to replace it sooner if it's stained, whether due to water damage or pets.

No, thick carpet padding isn’t necessarily better than thinner padding. The appropriate padding thickness will depend on the type of carpet and the amount of foot traffic in the area. 

For example, thick padding works well in low-traffic areas, like bedrooms, where you have soft and plush carpeting. However, thick carpet padding can damage low-pile carpet, which is used in the busiest parts of your home (like hallways and entryways). For that reason, it’s best to use thinner, heavier padding underneath carpet in high-traffic areas.