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"The work he did, was not the issue, the problem was still there after he was paid."

"This is a strong warning against ever doing business with The Steamery, Inc. in Bryan/College Station or Rob Willis for any cleaning or repairs services at your home or business. The Steamery, Inc in Bryan/College Station . was contracted by my daughter’s apartment complex to clean her vent covers due to mold/mildew forming on them. The resulting chaos of the “criminal acts” of their technician and the aggressive and dismissive nature of the owner/management was something I have NEVER experienced before with ANY service company. My daughter called me late in the evening of 9/1/20 hysterical that someone had broken into her home, but this was not the case. What had happened was that The Steamery, Inc. Technician had gone through her dresser drawers and nightstands. He pulled out several phone cords and left them on the floor, possibly for his personal use. He went through her closets (doors left open) as if he were “casing her place”. He had knocked her couch pillows onto the floor, in addition to several other items off her entertainment cabinet onto the floor as well. My daughter said it literally looked as if someone had ransacked her apartment. The work performed was VERY SUB-PAR and disgusting. It appeared that he did not bring his own equipment or ladder to perform the required task. He attempted to use her broom to knock the mold/mildew off the vent covers. Thus, spreading it all over her floors. He did not even put the broom back. He left it by the front door. When the broom did not work, he climbed up on my daughter’s bed and stood on her comforter and pillows with his dirty shoes in order to remove the vent cover. It literally looked as if they ripped the vent cover right out of the ceiling. While this was going on; he must have been smoking in her apartment and placed a lit cigarette on the edge of her dresser. He must have forgotten about the lit cigarette because it and burnt down and left a burn mark on the top of her dresser. The hot ashes from this lit cigarette then fell on the floor as there were brand new burn marks on the carpet. He then proceeded to go through her kitchen drawers and cabinets to find something to use to clean the vent covers. He ended up using the cleaning brush for her new juicer! He “cleaned” the covers under the kitchen sink faucet, splattering and spreading the water, mold, and mildew all over her backsplash, counters, and floor. You guessed it; he did not even clean the contaminated mess up. To add insult to injury, when I contacted the owner of The Steamery, Inc. in Bryan/College Station to express my disgust and displeasure in the way they performed their services, instead of an understanding and eager to make things right business owner; I was confronted by a very rude and standoffish business owner. Rob Willis was VERY AGGRESSIVE and RUDE. He told me I WAS NOT his customer, that the apartment complex was. He also belittled me by saying that I was “a helicopter mom” to my 19-year-old daughter and that “I should let her handle this”. After getting nowhere with him, I contacted the Apartment Manager. To his MINIMAL credit and at the request of the Apartment Manager, he went to my daughter’s apartment to meet with the Apartment Manager and my daughter to “investigate her claims”. This turned out to be a complete waste of time because he took ZERO responsibility for the actions of his technician. It is sad that a company can make a customer feel as if ransacking their home, damaging their property, and leaving them with the feeling of be violated is okay. The Apartment Manager, however, is doing her best to make things right on their end and we really appreciate that. I would NEVER do business with The Steamery, Inc. in Bryan/College Station or Rob Willis and suggest you think long and hard before you allow anyone from that company into your home or business. I plan on posting this review and pictures everywhere I can and will be alerting the BBB as well."

"Excellent! Marcello was timely, professional and courteous. He worked diligently to solve the problem. Mable navigated the service calls flawlessly. Always helpful and accommodating. Nature's Own did an excellent job from beginning to completion of our goal."