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Keyless locks are often considered safer since they’re protected by passcodes instead of a physical key, making it harder to be picked. However, they are not infallible. And like all electronic devices, outdated models are more prone to problems and safety concerns. If you’ve experienced multiple lockouts in the past year, or your lock is responding slower than usual after you key in the passcode, it might be time to upgrade to a newer one. Even if your lock is working fine, you should still change your access code at least twice a year.

Newer, electric-powered door locks generally have a life span of five years or less. That’s thanks, in large part, to a phenomenon called planned obsolescence, in which products are programmed to need replacing after a certain amount of time. That’s also why older, manual, push-key locksets can last up to 30 years with regular cleanings and maintenance. When it does come time for a new set-up, know that the cost to change locks ranges from $130 to $500 on average.

Begin by checking the power source, typically a battery or wired connection. Ensure the battery is installed correctly, has sufficient charge, and isn't corroded. If it's a wired lock, examine the electrical connections to confirm they are secure and free from damage. Additionally, inspect the lock's programming or settings. Confirm that user codes or access credentials are programmed correctly and that any remote control devices are paired and functional.

You may be able to get a broken key out of a lock by yourself, depending on the situation. If a portion of the key is still protruding from your lock, try lubricating the keyway and using pliers or even a bobby pin to pull the key out of the hole. If you have jigsaw blades handy, you can also try using those to grab onto the stuck key and pull it out. 

But, if neither option works or you can’t reach the key, your only option is to call a locksmith for help.