Get matched with top marble and granite pros in Fair Play, SC

"This is probably the most painful review that I have ever had to leave. It’s most painful because the process was so easy and we were SO sure to have made the right choice. Our Sales Associate was amazing. They had a great selection. We were able to quickly obtain a sample. I could go on and on about why I thought this was going to be the most amazing experience. But then it happened. Generally speaking, I wish that there was more “coaching” for getting ready for templating with an older home. The old cabinets were not level. As a matter of fact, they were way out of level. That’s on us. MGW was able to re-schedule our template appointment, which was wonderful. Still, we have nearly ½” gaps between the wall and the countertop due to “old walls”. Okay, that’s on us. We gave them our sink, showed them our existing cooktop and followed all other instructions. They measured the cooktop and took the model number. On installation day, the hole was measured, the cooktop was measured, again. All seemingly great news until my electrician arrives to install the cooktop and the hole is too big. He has to build a smaller square to support the glass cooktop that was solely resting with fractions of inches of support from the countertop. I am told by one of the owners that it “meets specifications” and “is normal” since it’s not “falling through the hole”. “Unless it’s falling through the hole, we did our job.” This was his “hill”! He stood aggressively firm in that they did everything right and in, over, 40 years this has never been an issue. So, again, we the homeowners and, now, the manufacture specs are at fault. When I tell you that I was shocked by his behavior and unwillingness, not only to, own any fault whatsoever, but blatant disregard for customer service; it’s probably an understatement. He was so defensive and self-assured at the same time. Fortunately, for me, my electrician is also a trim carpenter. I didn’t need MGW to take ownership or be responsible for these minor failures, but my hope was that they would so that I did not have to write this ending to the story. So that I don’t have to look elsewhere for future projects. Literally one person stands in the way of a GREAT referral, but I am reminded that people make, or break, the difference. Not the CNC machine, not the manufacturer specs and certainly not the belief that fractions of inches is sufficient support for a glass cooktop. You know, the thing that you rest heavy pots and pans on (up to 4 at a time). But what do I know? Clearly. UPDATE: I contemplate deeply before writing a review and only to the extent that it’s helpful for others. I hope that it rings true here. I took some time over the weekend to meet with the owner that I spoke to by phone earlier in the week. I was reminded that on two separate occasions, he came out to make some minor repairs to the countertop after install. Within the day, on separate days, he was able to come to our home to make the repair. It certainly reminded me why we chose MGW in the first place. It was a little more expensive than what we were originally considering, but it was worth it. The consideration to update my zero-star review to a four-star review is that IF this problem had not already been resolved, and irrespective of “responsibility”, I believe that MGW would have worked to make a better solution to secure the cooktop. This cooktop was existing to the house when we purchased it, but the previous homeowners purchased it in 2015. So, I wouldn’t consider it ancient. Still, it needed further consideration and I believe that this served as a learning experience."

"Granite Stones did a great job on my countertop and backsplash tile remodel, I really recommend them! 5 stars and much more!"

"It took a lot of phone tag to finally get the technician to our house, but once here he was efficient and professional and did an amazing job. The chip was in the edge of a white quartz countertop, very difficult to match perfectly, and the repair is absolutely invisible. Not the lowest bid, but worth the price."

"Thank you for your wonderful service, reasonable prices and high quality. Special thanks to Sharon for her work ethic."

"We expected the house would be professionally updated with beautiful trims, colors, flooring, more spacious bathrooms, and most important – an extraordinary construction design with ADA accessible walk-in shower with convenient and safe accommodations for my mother and that the project would be completed by Thanksgiving 2021 for family gathering. I walked through early December and discovered that the house was filled with construction dust thickly floating in the air and covering all furniture, clothes, fixtures, vents, floors, etc. This was devastating as I’ve never seen anything like that - the house was unrecognizable and it was difficult to even see the new construction details as he nonchalantly continued to sand away at sheetrock, new trim, etc. his tools added even more dust everywhere.! I knew at that point it was going to be challenging to get in the house by Christmas. I hired flooring and painting contractors because he was extremely behind – working alone and could not add the floor and paint too. December – I hired a separate contractor to install hardwood flooring for bedrooms and painter because Wes seemed overwhelmed at this point alone and no resources to get us in the house temporarily for New Years and stay in guest bedroom as master wing was still in trim frame. Floor contractor delayed several times until construction saw tools and other equipment were removed and room cleared to allow him in. eventually able to do guest bedrooms but had to wait until late Feb/ early March for equipment to be moved to complete. Contractor requested painting before flooring but the house was filled with floating dust throughout and still he demanded that he sand more of the bead board, trim and walls. The painter that I paid was yelled at daily by Wes who demanded he return three times re- sand and repaint at my expense. However, the problem was trim that wasn’t professionally squared, uneven in spots, and walls that now showed many imperfections from constant sanding. Contractor’s solution initially for shower was to build floor up from entry to bathroom for roll-in shower. Immediately when I walked it I realized it would be a safety issue for my mother who has severe scoliosis. Paid Wes to remove flooring and do an alternative idea. He suggested building shower with 4” lip. Though it wasn’t what we expected or wanted, it was presented as the only option and seemed to that it might work as I understood stepping over lip into shower. Framing seemed that way. When I walked through the completed shower, I discovered that it was a step UP shower. That was an even worse solution for an elderly disabled person. Also, tiles and grouting not straight or even, also same for main bathroom floor tiling. Insisted that it be changed. Additionally, custom shower door had been ordered based on the size the shower was built @ $1700 cost. When I complained and requested replacement of poor-quality trim, he offered to cut pieces to fill gaps and uneven corners and find tile trim to cover rough uneven shower tile edges. He even said that he may replace a few tiles, but I didn’t want patching because I paid high dollar for professional work and materials. Also, I realized that the entire shower and floors would have to be torn out as it didn’t make sense to tear out a few tiles when it included floor and walls that were messed up. I found Freedom Shower Redi Tile roll-in shower solution. More expensive but Wes was not in agreement to pay anything. All expenses were going to lay on me. We now have a shower that my mother cannot use with uneven tiles in master and hallway bathrooms. DISSATISFACTION / HAZARDOUS CONCERNS:  ADA master bathroom shower construction and design are unsatisfactory for my mother’s ADA needs and did not meet her needs  Hazardous construction dust lingered throughout construction in entire house, ductwork, air, clothing, furniture, ceilings due to negligence of not protecting / covering these areas which required professional cleaners in December and May. Even newly purchased toilets were used and left unclean.  Poor quality installation of shower and floor tiles with crooked, uneven, and poorly fit tiles, along with uneven grout did not meet professional quality expectations in master and main bathroom floors  Construction of shower installation and design unsafe for disabled customer  Walls and trim work show imperfections from excessive sanding, making new construction look less professional than before construction was done  Barndoors left unfinished as well as downstair doors do not properly close/open  Excessive damage to hardwood and marble tile due to negligence – repair pending.  Dissatisfied with the labor rates for project that started at October for three bathrooms expansions with only one total demo still aren’t completed. Time extended to almost 6 months until I stopped to get house cleaned and cost is now $77k to contractor and additional $24K for our costs – minus cleaning/repair costs."