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"perform maintenance and diagnose problems with oil furnace"

"East Coast comfort did the most horrible thing to us, and they have treated us with utter contempt. We have been with East Coast Comfort since they began when Ed McCollum and Anthony Mongeluzi started the company in 2006. Both Ed and Anthony were to our home in the early years of their business, performing maintenance and repairs, and one of them was here when they installed our current unit. We gave them a favorable review on Angie’s List, and we have never had any complaints about them in almost 20 years, until Lisa Hawthorne. We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. Hawthorne of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few weeks ago, and we rescheduled for last week. Ms. Hawthorne again called the day before our scheduled maintenance appointment last week, asked again to change the appointment because of the volume of emergency calls they were receiving, and we agreed as long as Ms. Hawthorne promised we would be given priority scheduling if our system went down. The next day, our air conditioning failed, and I contacted Ms. Hawthorne. A technician came to our home on the afternoon of the next day, but he said parts had to be ordered, and it could be days before they would arrive. I have emails supporting that we requested Ms. Hawthorne to order the needed parts, and she emailed back that the parts would be $1500.00 and labor $500.00. Though we made it clear from our emails that we wanted to get the system repaired as quickly as possible, she did not order the parts and would not grant us priority scheduling. When we learned of this betrayal, we contacted William Henderson Heating, Cooling, Plumbing, and Electrical Services. They worked us into their schedule for same-day service. I have an email exchange that proves how disdainful Ms. Hawthorne was to longtime customers of East Coast Comfort, both of us senior citizens, and one with a cardiac condition. A request we made to Ms. Hawthorne to speak with Mr. McCollum or Mr. Mongeluzi was ignored. In other words, other people had their systems repaired because of our kindness, so we can swelter in the heat and humidity. I consider their behavior toward us to be elder abuse. Good riddance East Coast Comfort, we are now receiving our comfort from William Henderson."

"Good fast and professional I was very happy with the service I would highly recommend "

"Travis checked the inside of my air conditioner for me and explained all the details of what needed to be done. He was very thorough. After what he explained to me what I had to spend on fixing certain wires, etc. in it, it would be about the same price as a new air conditioner. I chose a new air conditioner.Travis was the best! He listened and explained everything that needed to be done. He also listened to my needs. Thank you Travis, great job!"

"Dave is a knowledgeable and professional handyman. He did a very nice job. Dave inadvertently forgot to mention a travel fee. After discussion, he reimbursed me the fee. "

"Exceptional service from the initial diagnosis to repair, superb team. I appreciated everyone's thoroughness, willingness and honest business tactics. They provided a safe environment for me to ask questions and we explored all options. Ultimately, Joshua, sealed the deal by being caring and understanding. His expertise showed but most importantly his work ethics and integrity was felt. Many thanks to the whole team Brett, Joshua, Jason and Peter delivered Top notch service. Lastly, the communication was A+. Loved receiving text messages with photo id's, true professionals. Highly recommend! You won't be disappointed!"

"I got a good read from Bill right from the start. Knowledgeable, personable and fairly priced. Billâ s team installed a 5 zone mini split system in my new home. The work was done in 3 days and the final product not only runs well but looks good too. With 5 zones I wasnâ t sure how the lines from the outside of the house would look, but Bill came up with a solid plan on where to run them so the outside doesnâ t look over-worked. Universal Air will now be my go-to for all of my hvac needs. I highly recommend!"

"We woke up to no heat on Thanksgiving Day. I called many emergency heating and cooling companies and George responded right away. He was very helpful and we appreciate how transparent he was both on the phone and in person, especially since it was a holiday."

"Jeff and his team did and excellent job with the installation of two Daikin HVAC units. I had many questions about the units and install and they were quick and thorough in responding. The price and warranty were competitive with high end brands. The crew was courteous and professional during the two day install. They were the only company that included replacement of the coolant lines, rather than just flushing the old ones. So far the Daikin variable speed AC units are exceptionally quiet and the house is very comfortable. Would recommend Ace Home Services and Unique Comfort without reservation."

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