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"exceeded my expectations"

"I recently had the pleasure of working with Erik from First State Ponds, and I can't recommend him enough. Erik traveled all the way from Delaware to Maryland to service my pond, which was having persistent issues with murky water. Before connecting with Erik, I had already been advised by another company to purchase a specific filter and pump. Thankfully, I found First State Ponds just in time. Erik took the time to explain that while the recommended filter might clear my water, it would require constant maintenance. He suggested a different filter and a stronger pump, but he was also willing to install the one I had already purchased if I preferred. After some consideration, I decided to take his advice and returned the original filter to have him install his recommended system. After struggling with murky water all summer, l admit, I was a bit skeptical. I wasn't sure that anything would truly work. But Erik's recommendation exceeded even his own predictions. Within just two days, the water was crystal clear! I didn't really think that was possible. There were a few challenges during installation and I admit this was 100% due to a few things I had set up prior to meeting Erik. But he handled them seamlessly, troubleshooting as needed. For the issues that couldn't be addressed that day, Erik provided me with helpful suggestions on how to finish the job myself. While I initially found the price a little high, after seeing the fantastic results, answering my many questions (including a few the following day), and delivering on everything he promised, I can confidently say he earned every cent. If you're looking for quality service, prompt responses, and impressive results, I highly recommend First State Ponds. Erik and his team are truly top-notch."

"We scheduled to have our retaining wall done back in April. Kelly, the owner came out to give us a quote and we scheduled it. He said he had some other Jobs to do before ours but he would fit us in during the month of August and we should reach out to him around the end of July to get a more firm date line of when he would break ground to fix our falling retaining wall. I reached out at the end of July as we discussed and he said due to the rain he didn’t know when he would get to us but it would definitely be in the month of August. I told him that we were selling our house and as long as I could have a firm week that he begin work- that would be enough information to list our home for the new buyers. He gave me the runaround and said due to the rain he would still not be able to make it out and wouldn’t know when he would be able to make it out. I gave him another week and checked the weather, it rained one day but the ground was solid and dry for over a week and still we heard nothing from him. We reached out again in the middle of August, the 14th, And I asked him if he knew which week he might be able to start work, and he tells me I should sell the house as is. Bet your britches I will attach a screenshot of his response. So unprofessional, he wasted my time for months and because I had him scheduled of course I did not schedule another company to do the work I needed done! He was rude and short and uninformative. I tried to be nice and civil, even extra friendly to let him know I was flexible and I asked him if he knew which week he might be able to start work, and he tells me I should sell the house as is. Bet your britches I will attach a screenshot of his response if I could!! So unprofessional, he wasted my time for months and because I had him scheduled of course I did not schedule another company to do the work I needed done! He was rude and short and uninformative. I tried to be nice and civil, even extra friendly to let him know I was flexible But still he was evasive and gave us no answers. A complete waste of our time money and it is now costing us big as we try to sell this house. I would never recommend him or his business and I’m beyond upset- if I could negative star him I would!"