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"We came across Window Depot first at the Great Big Home & Garden Show. We were there, honestly, to simply to do some exploring as we've thought about doing a handful of windows for awhile. I'd attribute our selection of this company at "being in the right place @ the right time", but after receiving the installation by Steve and his crew, we couldn't imagine having any other company doing our windows. Everyone we had the pleasure of working with with was terrific and we look forward to telling people about our experience, too!!"

"We have water damage in our home due to the newly installed (by Alside's factor-trained installers) windows leaking. Jason Fitzwater (ISS Manger of Alside Baltimore) came to our house to inspect a window that leaked in our kitchen and told us that it was a "industry standard install," so I guess Alside is fine with leaking windows. We've had multiple contractors inspect the 19 windows installed by Alside and they basically told us all the same thing, that the windows are not installed properly and that every single window will be leaking relatively soon. We reported issues back in July when we had a water stream coming through our kitchen window. We found additional problems with the other 18 windows installed. Contacted Jon Dye (ISS Regional Director) and showed him pictures of issues and water damage, he said he didn't see anything wrong in the pictures. Well, there was mold clearly visible on the new wood installed by Alside, so I don't know how he didn't see anything wrong with the pictures. We were supposed to get custom windows from Alside. They came out twice to measure the openings. We were told that we could go with a larger window, that would take away the stool on the inside or we could go with a smaller window and they would have to build a frame around the window to fit our rough opening. We wanted the larger window but then we're told that it was up to the company on which we will recieve, well that's really not customs windows then. Smaller windows were installed, with unprotected wood around the windows. Nothing was done to seal new frame to our rough opening. The new wood is exposed to the elements, so the wood is getting wet and causing mold to grow inside my house. I don't understand how anyone from Alside can say that this was a good install and they don't see any issues. We have multiple windows currently leaking and more in the future. Alside was supposed to come back to "fix" our issues, but told us what we wanted has never been done before by them. All we wanted was our windows to be properly installed and sealed from the elements. I can see that they have never properly sealed a window before. There are probably thousands of homes with leaking windows because of Alside's installs. If you have ever had windows installed by Alside, please do yourself a favor and have the window inspected by a properly trained profession (obviously not Alside). After finding additional issues in other windows, we decided not to have Alside do anything else at our home because we don't want anymore issues to pop up. We have no faith in anything that Alside installs or produces. We were trying to improve our home but now it's in worse shape, then before the window install."