Get matched with top basement remodelers in Polk, OH

"We had our deck extended and Aaron came up with design that we felt would work and after it has been completed, deck extention looks great and flows right into original deck. Aaron and his team were very professionl and work done was excellent."

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"Jacob is the best in the business. It’s very comforting to know I have a reliable contact for whenever I’m having any basement/water issues or any questions. He also has a lot of references for other projects. 10/10 recommend. Thanks again Jacob!"

"Steve was responsive, professional and performed excellent work. He was hired to install an over the range microwave and despite an active, busy schedule with other jobs, found time to pop over to install it, which he did quickly because he was knowledgeable about the job. He cleaned up after himself and made sure everything was to my liking before leaving. He is talented and capable of almost any work you might need done . We will definitely use him again should the need arise!"

"We searched for over a year for a contractor we could afford and one we felt comfortable with. Custom Touch Homes was recommended by a friend of a friend and we couldn't be happier with the results. Our original project was a complete remodel of our master bath. Steve (Hale) made suggestions on our design that we had not considered with fantastic results. We were so pleased we hired them to do our second bath with the same awesome results. Steve & Jason are easy to work with and take pride in their work. The other guys on the job were also very conscientious. I would not hesitate to use Custom Touch Homes again."

"Worst experience ever---honestly! Homeowner beware! To start, Buckeye Waterproofing did not obtain a permit from the city as required. This one thing immediately stopped work after a day or so and significantly delayed completion. Buckeye used sub contractors when they promised, at least before a contract was signed and they had a down payment of our money, that they wouldn't. Buckeye would not pay one of the subcontractors, which in turn caused this subcontractor to request more money for the job from us and threaten to put a lien on our house. Buckeye did not deliver what was promised. Very sloppy work sealing the seam between the house and the driveway---black roofing tar was used and was hastily spattered everywhere, thick in some areas and thin in others. It is already wearing away, has holes in it and is leaking. Once this company gets you to commit with money, they think they've got you and they do whatever they want whenever they want however they want because they believe you won't go to anybody else because you are stuck with them once they have your floor/foundation jackhammered & opened up. Seriously consider this review. They even made an attempt 2x to collect final payment before work was comleted. I could go on...Truely the worst experience ever."

"He and his 2 helpers were very prompt and cleaned up everything, but the quality of work was poor. Boards left too long or cut too short. Lattice work was terrible. We will need to redo. They were very rough on our other deck wood, leaving gouges. They used a nail gun that left splinters instead of deck screws. Daryl said he would return to look at it but we haven't seen him. All we want from him at this time is one board removed that he cut short, and a new 16' board, and we will put it down with deck screws and cut it to the correct length. We will eventually fix the shoddy lattice work ourselves. Too bad he didn't come back to at least do that much for us. Lost all faith in him."

"This company is a joke. Steve is a snake oil salesman who pressured us into a $10k job. He came out and misdiagnosed the problem resulting in him switch the plans several times. When it came time to get the work done, my brother and I had to finish the job. If your job is to take water from the foundation how is exterior work not included in the quote. Furthermore, Steve has ZERO man management and LIMITED knowledge of his field. His crews have no idea what they're doing, and his front office is a joke. I had to explain to them that they do indeed make male pipe fittings despite Steve and his associates persistence that they don't. If it's a choice of having water in your house or working with these jokers l'd recommend just letting the house fill with water. Pathetic, unprofessional, and a waste of time and money. SMD Stevie."