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"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"This was absolutely excellent! From the initial estimate to the final project completion, everyone was professional and hard-working! I certainly recommend them. We even got an Angie's List discount as this is where we found them. Thank you Mold Men!"

"OK - not really what I was expecting. That is my issue, I guess."

"i used apollo cleaning services for a biohazard cleaning at my apartment location — where my tenant had lived there for 4-5 years continuously prior to needing apollo’s services. to begin, i called on a thursday (5/11/23) morning , and apollo seemed very responsive. their employee said that he could leave the office at that moment and look at the apartment to give an estimate for the job. the next day, i received a phone call when they opened asking how extensive i would like this cleaning so that they could email me a quote. i asked for the biohazard cleaning quote for the immediate area initially, instead of the full apartment cleaning that was being up sold. i received my email quote that following monday (5/15/23) morning with a quote of $700 plus tax. i immediately called to set up the cleaning. the employee was out on a job, and would have to call me back in the afternoon. he did follow up and said that the earliest that apollo would be able to do the cleaning would be thursday (5/18/23). the team seemed to really have a handle on the cleaning, with many reinforcements on the job site. and one particular employee was very informative, answered any questions that i had, and explained what they had done. they seemed to have done an adequate job. the team left the apartment around 4:30 pm that day. i went in to the apartment following their departure to begin emptying out the apartment. i removed the previous tenant’s clothes, emptied out the cupboards and refrigerator, etc. leaving only the large furniture items that need removed after acquiring a dumpster the following week. fast forward 36 hours. i re-enter the apartment, and the area that was just cleaned by apollo has MAGGOTS. it is a saturday, and the offices are obviously closed. so, i call the office and leave a general message, since it isn’t what i would deem an “emergency” by anyone else’s standards — yet certainly, an emergency in my eyes. and i impatiently wait for the return phone call monday morning. monday morning (5/22/23), i do, in fact, receive a call from apollo. i ask what i am supposed to expect after a biohazard cleaning, and if this is normal. the employee on the other end of the phone then tells me that my apartment was “atrocious” and that it is why he wanted to quote me for an entire apartment cleaning, instead of just the biohazard area. he also expressed that usually when a biohazard cleaning is done, the area is “fresh,” and of course, the area in my apartment wasn’t. failing to see how an entire apartment cleaning would’ve helped me, considering the only affected area is the area in which apollo cleaned — i asked if it was normal expectations that i was experiencing. the employee then said that he would discuss this with his boss, and get back to me later in the week. when i hadn’t heard from apollo by thursday (5/25/23) afternoon, i emailed at 1:39 pm. my email was just a response to the quote i was initially given, and was one simple question. it read: “wondering if you’ve spoken to your boss about my apartment yet?” a response was given exactly two hours later that said: “i asked, but i will follow up with him and get an answer for you as soon as possible. thank you.” no other contact has been made with me. and the problem has definitely not been taken care of. i have acquired a dumpster, and am about to spend my holiday weekend throwing out the contents of the apartment, and ripping up the flooring. apollo has a satisfaction guaranteed apollo promise: “IF ANY SERVICE THAT WE PROVIDE DOES NOT LIVE UP TO YOUR EXPECTATIONS, WE'LL MAKE IT RIGHT." yet, they haven’t made any efforts to even keep the line of communication open with me, let alone fix the problem. and i am 100% unsatisfied with the way things have been handled. in summary, i DO NOT RECOMMEND apollo cleaning and restoration services."