Get matched with top heating and air conditioning pros in Buchtel, OH

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"Analysis was done quickly but thoroughly. Tech explained everything he was doing and why. A part needed to be ordered, so the repair was performed the day after Jones Heating and Air received the part. Everything is back working as it should be. Tech showed up when expected and he did the work efficiently."

"Dusty and his crew did an amazing job with our deck, replacing an old (and lesser quality) plastic ceiling with his more durable and beautiful aluminum system. Dusty was incredibly responsive, giving us detailed quotes in person and via email. Once his crew was able to reopen for work (he was temporarily closed during the COVID-19 closures), they immediately came out and completed our large deck project in a single day! The attention to detail that Dusty and his crew are capable of is impressive - they were able to make the patio under deck even more usable by expanding the coverage of the ceiling, moving the drainage and downspouts to a better location, and installing a soffit to the outer portion of the deck that not only looks great but also keeps birds and other critters from getting in. Overall, we couldn't be happier. Highly recommended!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Fantastic! Great service would definitely hire again!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."