Get matched with top rototilling pros in Webster, NY

"The pro has been servicing our Mclean property quite well for a couple of years. Our lawn looks good and we are satisfied with the service. The customer service is sometimes underwhelming but it gets the job done at a reasonable cost which is really becoming harder by the day to get."

"Akways does a great job. I have used Scot for a few years now. Great guy and he and his team do spotless work."

"Terrible! We wanted a comprehensive service. Spring cleanup, mulching beds, weeding, edging, lawn treatments, hedge trimming, fall cleanup. Everything except lawn mowing (which they don't do). The price was high, but I signed up so that everything would be taken care of. It seemed like every few weeks we would run into something that "wasn't in the contract, but they would be happy to do for an additional cost". Right now I'm looking out at my lawn full of leaves. Apparently, raking/blowing the leaves isn't included in the "fall cleanup". But they will be happy to do it for another $500 (on top of the $5,000 I'm already paying for "comprehensive service"). They never answer the phone, and don't return phone calls. One department doesn't speak to the other. So we got a call from the lawn treatment team telling us they can't treat the lawn until the leaves are removed, so we called to ask when the leaves will be removed from the lawn. They gave us a date, but no one showed up. We call several times over the course of several weeks, and finally get a team out, but they end up cleaning only the beds, not the lawn. When we ask why we were told they would be cleaning the lawn, we get the run around. The treatment team often showed up on rainy days, so I doubt the lawn got much fertilizer. We told them we wanted some new rhododendrons (happy to pay extra for this, of course), and they never asked me what type of rhododendrons to plant. Instead one day I just found we had new bushes, which weren't what I had in mind (they have small leaves instead of the large leaf ones, and I have no idea what color flowers. I guess I'll find out next spring). They left no instructions for care of the new bushes. My lawn has NEVER looked worse. They filled some low spots on the lawn with topsoil (again, an extra charge for that even though it was just a few spots), and we ended up with an infestation of nutsedge. We had never had nutsedge before, so I'm pretty sure it came in with their topsoil. They were happy to charge me extra to treat it for nutsedge (I ended up doing it myself). I have seldom had such a horrible experience with a service provider."

"I highly recommend them. Not only is the fence beautiful, now one year later, but I was impressed with the team’s professionalism, hard work, staying on my job until completion. Important as well was the respect, integrity and good humor they exhibited, both working together and interfacing with me and my neighbors. I highly recommend them!"

"The work was done quickly and neatly and we are very pleased with the results."

"This was the worst experience I have ever had with a contractor. On 9/21/18 I approved the estimate for a retaining wall. I was told they would be there the next week to start. They never showed up so I followed up with emails and phones calls weekly with no response. They finally showed up on Oct. 29th. I went with the owner to pick out block for the wall, I chose a block from what he showed me were my options. He had me pay for the material upfront. The next day he told me he did not realize how much the material would cost so he would be using a lesser quality so he wouldn't lose money (I waited over a month to get my refund for the difference in price). Once the crew arrived they complained quite frequently about the owner and one of them quit mid-project. They also did not show up everyday. The wall is not straight, has gaps, and several pieces were not glued down so they now can be lifted right off the wall. When I paid the remaining balance I made the check out to The Grounds Guys but Matt made me rip up the check and make it out to him personally so he wouldn't have to pay the franchise fees. During the project my NEW front lawn was ruined due to their trucks driving over it. I was told that it would be repaired either at the end of the project or early Spring. I contacted Matt in May about it and he said "I haven't forgotten about you". I am writing this on July 2nd, 2019 and he never showed up. I ended up having 3 yards of dirt delivered ($120) and I bought seed ($40) myself and fixed it. I have filed a complaint with corporate and am currently waiting to hear back."

"The Frisbee team was on time and very professional. A complete rebuild was completed with new filters, water feature, liner and rocks. We are so pleased with the transformation and would highly recommend them. They are definitely qualified in this field."