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"I'd say that 95% went well, the remaining 5% was not up to expectation. That 5% wouldn't stop me from recommending them, but I think they need to tighten that up with me and anyone else that hires them. The sales call went well, but turns out it could have been handled a little better. One thing that I was pleasantly surprised with was the honesty. We were hoping to have these in for a specific event, the salesman told me up front that he would not promise the installation by that date, even if it cost him the sale. I appreciated that. I also appreciated the advice. We originally called regarding retractable awnings, but based on the distance they could extend and the sun angle at the time of day we'd want to use the awnings, we wouldn't get effective shade coverage and it would have been a waste of money. The only disappointment was after the fact in that there were some options we would have taken advantage of, such as zippered, removable sides and such that would have been easier and cheaper to add in during the manufacturing process than after the fact when the awnings are already installed. They came quickly, did a great job with the framing, then we waited for the fabric to be manufactured, which they only start after the framing is installed so they have exact measurements. Unfortunately they were not able to get the awnings up for our event, but we knew that was possible, so I take nothing away from them for this. I was told they tried, but these were large awnings, and it was very clearly a long shot when we signed on. They came and installed the awnings. They look great. That's where the last 5% comes into play, though. I was discussing some of the details, and the installers mentioned they could add in zippers to give us a better view of the patio from the deck, and had some other ideas. I was also told this was brought up among themselves during the framing installation, but nobody spoke to us about these details. We don't know what's possible, and they had some good ideas we would like to have ben told of. I expressed that disappointment, especially because if we add those options now, they are more difficult onsite and more expensive to install. Had we known, or at least been given the choice, we would have appreciated that very much. The fabric installers were understanding and said they would ask someone from the office to call to discuss. We still haven't gotten that call. I can call them, and most likely will, but they set an expectation for the call after knowing I was a little disappointed. I would have liked them to follow through. So the short story is, the awnings look great, they could have handled the sales/options process better, and we didn't get the follow-up after the installation as promised."

"We were extremely happy with the work performed by H&M. Moises, Hector and crew were courteous and did whatever needed to please us. They did most of the renovation in our condo......painting, installation of bathroom cabinets, sink, installed tile floor, etc. They also installed vinyl flooring in our kitchen, living and dining rooms. They had a plumber replace our heating baseboard, I would highly recommend H&M if you want excellent work done!!"

"The only thing I didnâ t like was their tendency to try scheduling installation with only 1 or 2 days notice. Other than that, great to deal with. So far, very happy. Seems to be good quality retractable awning and installation. Time will tell."

Awning Crafters specializes in custom retractable and stationary awnings designed to elevate your outdoor living space. Since 2005, we have provided expert design, precise fabrication, and professional installation for homeowners across New York, Brooklyn, Long Island, and New Jersey. Whether you are looking to shade your backyard deck, patio, or windows with a smooth motorized retractable system or a custom-built stationary frame, our team delivers clean craftsmanship built to last. Contact us today for a local estimate!

"I called and happened to get Steve right away and since he was in the area he came right over. He examined the blind to determine if it could be fixed without a replacement piece and since it could he did the repairt quickly and efficiently. He was reasonable and very pleasant."

"Installation of Security Lights, Gutter Cleaning and Window Flash Replacement"

"It all started out well after purchase of the initial Angie's list deal.  We promptly agreed on a date and a gentlemen came to measure and start the paperwork. Install date was set for 11/5/15. On 11/4, I was called about setting an install date.  My response was I already had one for the next day. Long story short, the company did not bother to tell me they had cancelled my appointment, they just acted like I never had one.  It was as though one side of the business did not know what the other side was doing. Since I made arrangements to be home on the 5th, I was not happy.  We finally settled on the 12th and the installation went smoothly enough.  However after completion, I noticed the installers had broken a piece of moulding in front of the patio door.  I know they realized they cracked it because they used clear caulk as a fix. I called the company and they said they would replace.  As of 11/30, the moulding still has not been replaced even though I was told the installer was picking up molding on 11/17.
I will say the person who came to measure and the lady who did the follow-up calling were professional. However, I can't say the same for the install side. The contact person was nice enough but he did not contact me to say the install was cancelled and to me it's taking way too long to replace the molding the installers broke.  I view it as a lack of integrity to cover up breaking the piece and not bothering to say anything to me.  The patio door is beautiful and I had planned to purchase a front door from them but have changed my mind.
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"Roca and his team were very professional and did a thorough job on repaving my driveway and repairing our front sidewalk. The team delivered as promised and on schedule. In addition they worked quite fast although it was clear they paid attention to the important details. I would surely hire them again and am quite satisfied with the work they did ."

"Roger visited my apt and agreed to do the work for $1500. That was to remove the shower floor, re-set it and tile. He also agreed to re-caulk the walls since some of the old grout was cracking. The entire lower row of wall tiles in my shower would need to be removed in order to remove the floor tiles in the shower. I agreed to buy those wall tiles separately from the $1500 fee. I paíd 1/3 of the fee as a deposit. Another 1/3 hall-way thru and another 1/3 when finished. Roger assured me the work would be completed in 3 days, and it was. If he agreed to be in my apt at a certain time, he was always punctual. He did a great job and was very friendly and professional. I honestly wish I'd hired Roger 2 years ago when my bathroom was renovated. I was very happy with the price, the work that was done and getting to know Roger a little bit. I would hire him again in the future and would recommend him to anyone.
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"Everything went well but once I needs to get in touch with window mill after the install, to have them come repair the water leaks I was unable to get someone out as soon as I anticipated, and was unable to get a hold of them in a timely manner. They eventually came back and took care of the leaks and everything worked out. I think they are truly a professional outfit but need to improve on their communications once a job is completed just as they did when they needed the business.
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