Dart Awnings

fantastic company..very professional

Dart Awning was wonderful. Personel explained my options and cost involved. The price was right, the repairs were perfect and customer service was excellent.

Daniella at Dart Awning could not have been more helpful and made the overall experience of selecting and purchasing a new awning really terrific. I've worked with other awning companies in the past and they don't compare. Dart delivered on every promise they made and it was a really pleasant experience. The price was very competitive and the team really worked with me on timing of installation which was very important to me. Their showroom was very nice and Daniella had the experience to help me select a fabric and trim that I'm 100% happy with.

I had an appointment for March 6, 2018 @ 2:30 for an estimate for a new awning. The old one blew off in the windstorm on 3/2, the Representative never showed; no phone call, or anything.

Salesman came called to let me know he was coming. He explained all my options and was patient even though family member did not like my choice of fabric pattern. He took measurements. After the ordered fabric was received, the fellows came to install framing when they said they were coming. Then they remeasured to make sure awning would fit properly. I was told that another support pole should be installed and the fabric is ready to be sewn. They would be back in a couple of days to install the awning. When they returned a couple of days later they had the sewn awning and the additional support for the awning. Each appointment was kept timely. The awning looks great!

Went pretty smoothly with no issues.

They did a beautiful job. They did a wonderful job. The first time the guy came there gave me a measurement, and gave me an estimate and I decide to do it. Then another guy came back before they start awning and they came to a second measurement to make sure everything is correct. Then they came in again and start the awning. It was wonderful. They were very professional and the people I talked to in office were very pleasant and professional. And they did a beautiful job. I'm happy. Because next year I'm gonna do awnings in front of my house and I will call them again. Everything was done perfect I had no problem. I even take day off for me to be there when they come to install it. I tell them how I want it, when I want. And I went in the house, next thing I know they was knocking on my door letting me know they was done. And I came outside, inspect it and everything was beautiful.

I'd say that 95% went well, the remaining 5% was not up to expectation. That 5% wouldn't stop me from recommending them, but I think they need to tighten that up with me and anyone else that hires them. The sales call went well, but turns out it could have been handled a little better. One thing that I was pleasantly surprised with was the honesty. We were hoping to have these in for a specific event, the salesman told me up front that he would not promise the installation by that date, even if it cost him the sale. I appreciated that. I also appreciated the advice. We originally called regarding retractable awnings, but based on the distance they could extend and the sun angle at the time of day we'd want to use the awnings, we wouldn't get effective shade coverage and it would have been a waste of money. The only disappointment was after the fact in that there were some options we would have taken advantage of, such as zippered, removable sides and such that would have been easier and cheaper to add in during the manufacturing process than after the fact when the awnings are already installed. They came quickly, did a great job with the framing, then we waited for the fabric to be manufactured, which they only start after the framing is installed so they have exact measurements. Unfortunately they were not able to get the awnings up for our event, but we knew that was possible, so I take nothing away from them for this. I was told they tried, but these were large awnings, and it was very clearly a long shot when we signed on. They came and installed the awnings. They look great. That's where the last 5% comes into play, though. I was discussing some of the details, and the installers mentioned they could add in zippers to give us a better view of the patio from the deck, and had some other ideas. I was also told this was brought up among themselves during the framing installation, but nobody spoke to us about these details. We don't know what's possible, and they had some good ideas we would like to have ben told of. I expressed that disappointment, especially because if we add those options now, they are more difficult onsite and more expensive to install. Had we known, or at least been given the choice, we would have appreciated that very much. The fabric installers were understanding and said they would ask someone from the office to call to discuss. We still haven't gotten that call. I can call them, and most likely will, but they set an expectation for the call after knowing I was a little disappointed. I would have liked them to follow through. So the short story is, the awnings look great, they could have handled the sales/options process better, and we didn't get the follow-up after the installation as promised.

It went fine. But then one of the awnings started to leak in the back because it was not corked properly. And then the other one has fallen down and is ripping the siding off our house.

The Dart Awnings installation crew arrived right on schedule. They worked, in earnest, on building our car port and an extended door canopy. The crew worked non-stop: no breaks, never wasting a moment, and working smoothly, together, effectively, and efficiently. The crew was in a positive frame of mind, good natured, polite and professional, at all times. Everyone knew their job, and performed it very well. They kept me apprised of the work progress, and made some very helpful suggestions to improve on the original plan. I watched the entire process, asked questions, and photographed all phases of the job. The crew was very cooperative, and pleased to explain what was being done. The final product is astounding! I would heartily recommend this crew to anyone contemplating a project such as this.