Get matched with top wrought iron workers in North Creek, NY

"I met with Paul to discuss what needed to be done & when. Great person to deal with & knowledgable. He has an excellent group of guys. Experienced and hard working. All debris cleaned up as if they were never there. I'm very satisfied with the work performed."

"One word to describe Holbrook Heating, INCOMPETENT!!! **STAY AWAY, UNLESS YOU WANT TO WASTE YOUR TIME, MONEY AND HAVE UNNECESSARY AGGRAVATION IN YOUR LIFE** I purchased an extended warranty with the company I bought my HVAC unit, and Holbrook Heating was their designated contractor to install and maintain. HVAC unit was installed on 12.4.19, the compressor had to be replaced 3 times in 3 years, which is UNHEARD of, and it still did not work!!! After the 2nd compressor went at end of June 2022, I was told from Holbrook, they no longer service my area, so I would have to contact the new service company. I had to pay $149 for service call. New service company said I needed a new compressor and freon as there is a big leak. I told them that is impossible as compressor was just replaced a year ago and freon replaced, that means this would be the 3rd compressor! When they heard that, they told me they did not want to get get involved in this mess as they've never heard of 2 compressors breaking down in 2 years in all the years they've been in business. They said it's clear there is something gravely wrong and Holbrook had to deal with it. That's when Holbrook said they would do me a favor, (wink wink) and replace for me. Because of their incompetence, I went without A/C basically this whole summer! They installed 3rd compressor and added more freon on 8.16.22, I specifically asked them if they fixed the leak, as I cannot go through this anymore, the tech said there was no leak, valves needed to be tightened (I had to pay for freon thats not covered under warranty). 3 months later not working again! Rather than come back to address issue in mid November, when I still had warranty, (heat was only blowing out warm, then turned to cold air) they placated me stating all was fine with unit as its more energy efficient now. In beginning of December compressor started making really loud noises again. When I called them on 12.12.22, I was told my extended warranty expired on 12.4.22!!! And now I would have to pay $250 for service call and $250 an hr after that, as again, THEY NO LONGER SERVICE MY AREA. I then asked to speak to Scott Rossen, the owner, as how could he charge me this amount when clearly there's something wrong!! I'm still waiting for a call back, I won't hold my breath! Since I was no longer under warranty, I called another HVAC person, the first thing he told me is I had a huge leak and my freon is pouring out again!!! This is the reason why the compressor kept on breaking down. The compressor would need to be replaced again if I didn't call the new HVAC company. Also the thermostat Holbrook replaced, was not compatible with my system, so that's why heat never came out hot, only warm, then turned to cold air. New HVAC person fixed leak and installed proper thermostat within 4 hrs that Holbrook couldn’t fix in 3 years!!!! I had to pay $2200 in total for this visit (freon, new thermostat and their time). In total I paid almost an additional $3,000 because of Holbrook's incompetence. I'm more annoyed over the unnecessary aggravation and the time I wasted on them. I purchased a new HVAC system so I wouldn't have issues, all I had were issues because of them ughhhh"

"Work was performed well and on time. They were the low bid of two bids, and they attempted to facilitate a rental for me which I appreciated. My one quibble is that the rental process was not as transparent as it could have been. For instance, I was able to return the rental car to their shop - which saved me time - but they had no process for checking the rental car to confirm that there was no damage. They simply held the car on their lot and notified the rental agency that it was there. So, I was not able to document that the car was undamaged when returned. This turned out to be a moot point in this case, but seems to me that if the car had been damaged on their lot after I turned it in, I could have been held liable for the damage. However, that quibble aside, I would definitely recommend this company."

"My initial contact with Leelands was 10 years ago. I really admired the work they had done on my neighbors house. I just couldn't afford slate repair or replacement at the time. The employees were always courteous and patient. Fast forward to May 2018, I had exhausted all the patching my roof could take. I contacted Leelands, Donna promptly scheduled Luke to come out for an estimate. Luke was on time and provided honest feedback. I recieved a Photo Report, Field Condition Report and Proposals a few weeks later. It took me a few more months to decide how to proceed. In October, Leelands sent Gabriel and Miguel to make the repairs. They were prompt, courteous and worked diligently to finish the job. After a rainy 2018, my roof is still leak free."