Get matched with top fountain pros in New York, NY

"My pregnant wife and I were looking to add on to out 100 year old house for the baby. We got a home improvement loan through a bank and hired Baby Bear to do the work. They very quickly started the job, demolishing the kitchen and dining room first. Keep in mind, my wife and I are living in the house during this construction. Constructing the new foundation is where things started to fall apart. They claimed they couldn't dig for the longest time because it was rainy. We weren't in a terrible hurry to finish the job so we were okay with this for a while. They demolished the deck, at some point. Then when they finally did dig, they found a small hole in the foundation. This caused all work to stop until the foundation could be assessed. It turned out the existing foundation needed to be fixed before they could move forward. This was quoted by Baby Bear to cost around $60k. This quote is way our of line for what it should have cost. At this point, my wife and I were ready to fire them. This is after they received around $22k from our bank loan. At some point around when we were firing them, they came back and said they could do the foundation for $10k. I assumed this was some tactic to keep us on the hook, we decided to let them go anyway and go with another contractor. They refused to give us any of the money back for the foundation they never constructed. They left a mess in our yard from the demolition, which some part of that $22k should have covered for them to take care of. At the end of the day, we got swindled by this company, but we still got the house built, but it was infinitely more difficult without the money they walked off with. We had to cut a lot of corners, I had to do a lot of the work myself and I had to go with lower end materials for parts of the job. The bright side is that my baby has a bedroom and I get to shine a light on their shady business practices. Thanks Angie!"

"Sadly, in the future, I would look to the other option in my area (there are only two). I will say Fitz's has improved. A few years ago it was impossible to get a call back from anyone. They seem to have hired more folks in the office and they are now much more responsive and always courteous. In 2021 they scheduled me for the spring, never did the cleaning, and when I called in late summer they admitted that they had simply forgot. Huh?? They did refund me 20% for that. So..............the cleaning finally occurred in 2022. How did it go.......... Cleaning itself was fine, but the biggest issue is they caused a leak. For months after the leak continued, and when they finally (only partially) fixed the problem they charged me for it. I spoke to them on the phone several times with an acknowledgement that it was odd to pay for a problem they created, yet continued to invoice me for $250. Nuts. In addition some of their services are through-the-roof expensive. When they cleaned, they thought my pump was broken and piled the pump and filter on the lawn. They sent me a quote to replace the pump for $900+ dollars. I found my same pump at Lowes for approx $125. Thankfully before I bought it I discovered my pump wasn't actually broken, but the fuse on the outlet was blown. Sadly, in removing everything and piling it on the lawn the caused a disruption in my filter, so I then had that added expense. So in the end while the pond was temporarily clean, and they did refund me 20% for "forgetting" to clean it in 2021, I incurred additional charges for a leak they created and a filter they broke. I would look elsewhere........they're not very diligent in their work."