Get matched with top trampoline assembly pros in Germantown, NY

"Fanny Landscaping Inc. had reached out to me after I had started a search on Angi's List for someone to install a patio. I started the process in early/mid-September to have someone work on the project of completing/performing a patio Install. Alex(Fanny Landscaping Inc.) had first contacted me over the phone to get the basic details of what I was looking to accomplish and was quoted $2,500 to complete the job. After coming to my home to see the job and getting a full understating of what was required the quote was increased to $2,950 as additional material(Item 4, Sand, "Polly Sand") was still required before bringing Fanny Landscaping on board I had the patio hole dug to the area by 8-9 inches deep and previously installed and tamped ~1-2 inches of Item 4. While Alex was on site I explained the main purpose for this patio was to put in a hot tub/spa and to be able to use it as a patio. Within a week or 2, the work was started and completed quickly. It looked good upon completion and shortly after had my hot tub delivered and installed. Due to the cold weather I had not used my patio very often and had not noticed any issues with the patio itself until February 24, 2025 I had another project started and noticed the patio tiles were skewed. I then took a closer look and noticed that all tiles around the hot tub were no longer level nor were any of the tiles along my house. I immediately took pictures and sent them to Fanny Landscaping. I was called by a representative to schedule a time for Alex to come and take a look the next day. Alex had shown up on time and looked at the tiles. I asked him what needed to be done to fix the issue at hand. He told me that the tiles against the house because I have a new construction home will always sink, and even if he were to fix it, they would sink again. I was also told that because sand was used instead of concrete a hot tub would also "sink." When I asked why he didn't tell me that when I had it installed, he said that I never told him I was planning to put a hot tub on the patio and that he only installed the patio to my instructions. I tried telling him that I had told him about the hot tub on day 1, but he insisted he did not know that and that a concrete pad would be needed to fix the issue under the hot tub. I then again inquired what about next to the house and he again insisted that they would sink again. I had asked what he would charge to fix the issue, he had taken some measurements and left. A few days later I still have not heard back. Many tiles move when stepped on and due to their make are sharp and I couldn't see walking safely along the edge without breaking a tile or potentially cutting a foot if stepped on incorrectly."

"Working with Keenan & Farrell Contracting was a great experience. The team was responsive and responsible, they were reliable and had great attitudes, which is nice when you're seeing them every day for a large project! They worked hard to stick to the deadline. They made helpful suggestions to troubleshoot any issues, and took my suggestions seriously as well. They hired out great subcontractors, I was pleased with the relationships they had with most of their subs (i.e. plumbing, tiling etc). I would, and have, recommended Keenan and his team!"

"Very disappointed with the work they performed. The quality of the work was very poor and cost were very high."

"It is a great company and provide a good service. I will use them again."

"These guys were so great. They were very professional and really nice. They did an excellent job that was on time and on budget. Plus they were fun to have around."

"Awesome job"

"Dave and his crew were dependable, efficient and totally professional. We had an excellent result!"

"Went well"

"They were wonderful. They arrived on time, worked until dusk and their attention to detail appreciated. The final result was beautiful. I highly recommend them."

"Dan did an excellent job of repairing some log rot that was in a critical location of the structure He was thoughtful, creative and thorough. He also repaired the part of my deck that was partially responsible for the log damage. Ok pricing was very fair I will be contacting Dan for remodeling work in the future"