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"Poor quality work caused sewage leak in basement. Ryan Plumbing installed all new plumbing for a new 2nd bathroom in our house. 1 year after the project was complete the newly installed PVC pipe for the waste line fell out of an elbow joint and dumped waste into our basement. I called Jeff Ryan to repair it because I was hoping he would take ownership of his work. We talked about why it happened and he said that the overlap of the pipe within the elbow joint had only been half of what was needed (0.75 inch vs 1.5 inch). He apologized and did not charge for the repair. However, a couple of days later when I asked Jeff to pay for the $1,600 cleanup cost, he fabricated a new story about the problem being caused by a clog and not his quality of work."

"I trust him!! Nice guy, very professional and responsive."

"In case my photo doesn’t capture it, Dan is a very meticulous craftsman. It’s been several months since the installation and everything is working perfectly. Dan’s skill and artistry may speak for themselves, but there are a lot of other reasons I appreciate working with him. While this job was by no means inexpensive, Dan’s bid was significantly lower than the other contractors I considered, and those bids were for inferior equipment (Navien) whereas Dan installed Lochinvar combination boilers. Although Dan tends to be busy, he was able to work around a scheduling disaster caused by Mass Save and another contractor, and as a direct result of that flexibility we did not have to freeze in the house this fall. Another great thing about working with Dan, that I have yet to experience with any other contractor, is that he showed up every morning he said he’d be here, finished the project exactly when he said he would, and stayed on budget. Dan is also very pleasant to work with and so are his collaborators, assistants and subcontractors. It’s hard to believe I just found Dan by accident because he was the only plumber who didn’t try to gouge me for an emergency heating repair in 2022. I can’t recommend him enough."

"I took advantage of a promotion ARS was offering in mid April to come to my condo for a routine tune up of my furnace and AC. From the second the plumber walked through my door, he was trying to sell me something. First, he said the quality of my air was awful, and I needed an air scrubber. Then he recommended I purchase their annual tune-up service/subscription where I get priority service and discounts on the parts he was trying to sell me. We then went out to my Air Conditioning unit. He said he was not allowed to touch it because it was out of code and against environmental standards. He recommended I purchase a new unit. When I asked how much, he said he'd need to get a sales professional out to give me a quote. That was after he had tried to sell me three different things... This week, with the temperatures rising, I turned on my air conditioning. Except there was a problem: It would not turn on. After trying to troubleshoot by changing the batteries in my thermostat and switching off and on the fuses, I finally called an HVAC professional recommended by a friend. The plumber walked in, looked at my furnace, laughed, and turned on the switch. He said most likely it was left off so I would have to call back and be charged for another ARS service call. He also tested my air quality and said it was fine. Lastly, even though my AC unit might be out of code. I am still grandfathered in on maintenance and other services that are needed. Long story short, as a new home buyer (less than 1 year) I will never utilize ARS services again and would not recommend it to any friends or family members. All they are trying to do is sell you their products and services. Clearly, they do not care about delivering a great customer experience or consider doing what is best for the customers. Or I guess former customers...."

"Great !!! He shows up when he says. Returns calls. Knows what he is doing. Polite & clean. Does great work at a fair cost."

"Mike was excellent. Called him and he arrived to do the work a couple hours later. He was professional, friendly, and knowledgeable. The cost was reasonable, and I will be hiring Mike for future for plumbing jobs."

"drains act slowly"

"Went great highly recommend this company"