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Ozone smoke removal uses an ozone generator to eliminate stubborn odors from sources like house fires, wildfires, or cigarette smoke. Ozone (O3) is a highly reactive and unstable gas that effectively neutralizes smoke odors through a process called oxidation. It 'donates' its extra oxygen molecule to the organic compounds causing the smell, altering their structure and eliminating the odor, with oxygen being the primary byproduct. This method can be effective on building materials and furniture. However, because improper use of an ozone generator can be dangerous to your health, this treatment is best left to a professional.

Yes, it is possible to over-shampoo a carpet or overuse a carpet cleaner, which can cause more harm than good. Applying too much cleaning solution (oversaturation) or shampooing too frequently can damage the carpet. Potential negative effects include leaving behind a sticky residue that attracts more dirt, weakening the carpet fibers, and causing a worn appearance, which can shorten the carpet's lifespan. Furthermore, oversaturating the carpet can hinder the drying process, leading to discoloration, shrinking, tearing, and an increased risk of mold or mildew growth.

Patching your carpet in damaged areas or using an industry-grade cleaner on urine spots can help remove stains and scents from your carpet. If odors linger, leave baking soda on the area overnight (dry), then vacuum it up in the morning.

Whether you tip before or after a carpet cleaning depends on when you’re available. If you’re home when they finish up, you can give them their tip after. However, if you need to leave before they’re done or if you won’t be home at all, you can prepare the tip beforehand and leave it for them in an envelope.