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"I signed a contract with this one man company for a 5 figure bathroom remodel on March 17, 2018. He promised it would be a two to four week job. He also told me he had established "crews" that were the best in the business. When the job finally started after two delays the first two sub contractors showed up and quit before starting because of a dispute they had with him over "money". When I contacted the subs and asked them to return they told me they would be happy to if I could work with them directly but that they would never work with him again. I knew I was in trouble at that point. When he found new subs off of craigslist or Facebook marketplace (not what we agreed to) they finally got most of the job done in about 2 months. But they installed the tile backer board incorrectly and the grout kept breaking up. They came back and took out tile and screwed in the backer board but he had ordered the wrong tile so it did not match the rest of the floor. He has now delivered the wrong tile three times. He will go weeks without returning phone calls and his voice mail box is always full. He will not respond to text messages. His main counter top fabricator has refused to do further work for him but they did do a great job for me. I have been trying to get my defective tile replaced for six months. He has promised time and again to come do it but always has an excuse. A month long custody battle had him "at court" every day causing one delay. Then he left for Disney World and promised to be here to fix it on the Monday he returned. Have not heard from him for two weeks after calling and texting every day. There has been excuses and broken promises for six months. This is a classic "dog ate my homework" situation. Someone else is always to blame. Subsequent to hiring him and during the course of the job he bragged to me and his subcontractors one day that he had a run in with some local policemen over a custody issue and he showed us the altercation on the internet. He is very proud of it. I have attached a link so you can view for yourself and form your own opinion. youtube.com/watch?v=8bHk… Personally, had I seen this before signing the contract, I would have never done so. Seeing this, I decided to see if he had anything else on the internet. I subsequently found this link. givesendgo.com/GFQM In this link he posts that he is homeless and living out of his car and is asking for donations to his business through this religious website. He is a one man operation operating out of his car and has no office. He asked for half of the contract amount up front. Had I known he had posted that he was living in his car I would have never done that. He will promise 24-7 service and will promise to be onsite for the job but that was not our experience. During the tile installation I had someone there for two days who did not speak English and when mistakes were made I had no way to communicate so it just had to be done over correctly the next day. He was also supposed to replace three table tops with the left over material from my counter tops as I purchased an entire sheet. He later told me his fabricator mistakenly threw it away. I contacted the fabricator who told me that was not the case. I used this fabricator for counter tops before and know them to be honest and reliable. You will seen in another review he did the same thing to another customer and blamed the same fabricator. I told Travis I would not post negative reviews if he would just complete the job as promised. It's almost 8 months later and I still have an uncompleted job with faulty workmanship that has to be redone. He is nowhere to be found. I just hope this helps others make an informed decision."

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"

"Horrible experience - they were very knowledgeable and helpful in the beginning of the project and then completely flipped a switch on us once the actual work started. They were very adversarial and aggressive with change orders and progress payments and conducted themselves in a very unprofessional manner while interacting with us and all of the other contractors that were working in our home. Our biggest mistake was letting them get too far ahead in the progress payments to where we didn’t have any leverage to make them finish the project as originally contracted and agreed upon. We had to eventually terminate the contract and pay more out of pocket with another contractor to end the nonsense. I can see them performing okay on smaller jobs without other trades involved and I’m afraid our project was too big for them. I would highly recommend holding back at least 30-40% of the total contract amount (change orders included) until they are 100% finished if you decide to work with the Hartley Group."

"Where do I even begin. Jordan ruined the whole process of creating our dream home. For starters, Jordan overpromises and never delivers and he is unresponsive. All of our frustrations can circle back to those issues. As a business owner that is a nail in your coffin. He shouldn’t be running his business. So for some specifics - Our project manager is a female and he would never reply to her until my husband followed up with him. He then started responding to her and I who were leading this renovation but always had an excuse and it was never his fault. His contract stated that install would be October 11th, fat chance, we were not even close. I forced his hand to get some things in the week of Christmas bc we had to move in, but still we don't have our master vanities done among other things. I made it clear we were having a Christmas party the Wednesday before and we had to cancel it and uninvite everyone because he didn’t deliver. In the contract, he indicates he is 20-25 weeks out, and “lucky us”, we get to slip in early bc another job cancelled. We are now almost at 27 weeks from when I signed that contract and he still has excuses why things aren’t finished. So enough with over promising and under delivering. Upon install, it was never him, he was off working other jobs and he put two staff members on, he never quality control checked their work. As soon as I gave him the bulk of his money he peaced out. He NEVER comes to our house even after I have repeatedly for a month requested an in person meeting. How do you promise your work and then never show up even after I am pointing out clear errors? Paint colors have been off, stains incorrect. No bumpers on our cabinet drawers have ever been put on. For a very nice house, and the kitchen being a focal area, I am gutted we choose him, because his work dims down everything else. I showed him what I wanted for a hood and for a vanity very clearly with a picture from pintrest. He clearly stated he can 100% do it. Not a chance. We are going to have to get a brass guy separate from him to fix his work because after two tries on making our hood the way we want, he is still soo incredibly far off. Who knows what the vanity will look like because we still don’t have it installed. He keeps blaming the metal people, but never speaks to the fact that he didn’t get the cabinets to said metal people until after Christmas which was after when it was meant to be installed. I am still waiting for him to show up to my house in person. After refusing for weeks, he gave us a date this week and now saying he can’t make that work. Both my husband and I work and have kids and are attempting to be flexible for him to no avail. If I could give him any grace it would be the fact that our world has serious supply chain issues and he wasn’t our only sub to miss the mark. The difference is transparency, communication, willingness to own up to ones mistakes, delays and errors. Supply chain was never his issue, it was overpromising and not communicating. I would NEVER recommend anyone using Cabinets Trim and More. My father was a developer, I have an understanding of how this business works and between my husband an I, we have built and renovated 5 houses and he is the worst subcontractor we have ever used!"