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Paul Davis Restoration

4.43(
14
)

Paul Davis Restoration

4.43(
14
)
Customers say: Super punctual
25 years of experience

We are a restoration contractor who specializes in water mitigation, contents cleaning, and structural repairs after a water or fire loss. We pride our organization on customer service during and after a loss. We try to walk you thru an insurance loss step by step as most people only have one in their life. We are a franchise organization that is independently owned and this office serves 6 counties.

"Paul Davis Restoration was recommended by our insurance company when we sustained damage to our porch from a fallen tree in March. The man who came out to inspect it assured us that the estimate would be uploaded to our insurance by that Wednesday. Wednesday came and went...no estimate. I called the Asheville office, where an employee told me that the report had to go through a "third party to be approved" before it could be submitted to State Farm. 'Mike' hadn't explained any of this to us. This woman assured me that it should be submitted no later than "next Wednesday." Yet another week passes...no estimate. I called the office again, where I was told that I needed to contact 'Mike' for any information. I did just that, and he claimed that he was not in the office, and that he would have to check on it when he got there. Another 24 hours passes without a phone call. When I called him again, he casually mentioned that this mysterious "third party" had sent his report back to him for a couple of corrections, and that it should uploaded to our insurance by (you guessed it) no later than that next Wednesday. ('Mike's customer service skills certainly left something to be desired.) Once more, nothing. The next time that I called, I asked to speak with someone in charge. I was given the name of the owner, 'Sharon.' The first couple of interactions with her were positive, and she seemed very helpful. Yet, once again, this "third party" was blamed for the significant delays in sending our estimate to State Farm. After a couple of communications back and forth, my husband and I were extremely frustrated by ANY lack of progress. I finally texted Sharon and asked her to send our estimate directly to us. She informed that 48 hours after the estimate was finalized, that they were 'allowed' to give it to us, and she would email it to me in the morning. Next day? Nothing. Once again, I had to text her and ask that it be sent to me. Sharon claimed that she thought she had sent it, but would send it again. And, since I'm writing this review, you can guess what happened...NOTHING. We NEVER received a copy of our estimate. I called State Farm, where one of the agents handling our claim said that they had finally received it, but that he doubted they would pay out the total amount for the work, because it looked as if the estimate given was excessive. Needless to say, it is over a MONTH later, we still have a severely damaged, unstable porch, and are looking for another contractor/restoration company. I have since heard from reliable sources that my husband and I are not the only ones who have had bad experiences with this particular office. Delay, excuses, confusion, and lack of meaningful customer service were the only things that we took away from our encounter with Paul Davis Restoration of Greater Asheville."

Dolores S on April 2022

We are a restoration contractor who specializes in water mitigation, contents cleaning, and structural repairs after a water or fire loss. We pride our organization on customer service during and after a loss. We try to walk you thru an insurance loss step by step as most people only have one in their life. We are a franchise organization that is independently owned and this office serves 6 counties.

"Paul Davis Restoration was recommended by our insurance company when we sustained damage to our porch from a fallen tree in March. The man who came out to inspect it assured us that the estimate would be uploaded to our insurance by that Wednesday. Wednesday came and went...no estimate. I called the Asheville office, where an employee told me that the report had to go through a "third party to be approved" before it could be submitted to State Farm. 'Mike' hadn't explained any of this to us. This woman assured me that it should be submitted no later than "next Wednesday." Yet another week passes...no estimate. I called the office again, where I was told that I needed to contact 'Mike' for any information. I did just that, and he claimed that he was not in the office, and that he would have to check on it when he got there. Another 24 hours passes without a phone call. When I called him again, he casually mentioned that this mysterious "third party" had sent his report back to him for a couple of corrections, and that it should uploaded to our insurance by (you guessed it) no later than that next Wednesday. ('Mike's customer service skills certainly left something to be desired.) Once more, nothing. The next time that I called, I asked to speak with someone in charge. I was given the name of the owner, 'Sharon.' The first couple of interactions with her were positive, and she seemed very helpful. Yet, once again, this "third party" was blamed for the significant delays in sending our estimate to State Farm. After a couple of communications back and forth, my husband and I were extremely frustrated by ANY lack of progress. I finally texted Sharon and asked her to send our estimate directly to us. She informed that 48 hours after the estimate was finalized, that they were 'allowed' to give it to us, and she would email it to me in the morning. Next day? Nothing. Once again, I had to text her and ask that it be sent to me. Sharon claimed that she thought she had sent it, but would send it again. And, since I'm writing this review, you can guess what happened...NOTHING. We NEVER received a copy of our estimate. I called State Farm, where one of the agents handling our claim said that they had finally received it, but that he doubted they would pay out the total amount for the work, because it looked as if the estimate given was excessive. Needless to say, it is over a MONTH later, we still have a severely damaged, unstable porch, and are looking for another contractor/restoration company. I have since heard from reliable sources that my husband and I are not the only ones who have had bad experiences with this particular office. Delay, excuses, confusion, and lack of meaningful customer service were the only things that we took away from our encounter with Paul Davis Restoration of Greater Asheville."

Dolores S on April 2022


"They installed new plumbing in my new home. There are leaks and other issues. I have called them numerous times to fix the issues and cannot get a callback. You would think a veteran-owned company would stand by their work."

Daran D on August 2023

15 years of reliable service

"They installed new plumbing in my new home. There are leaks and other issues. I have called them numerous times to fix the issues and cannot get a callback. You would think a veteran-owned company would stand by their work."

Daran D on August 2023




Rolyn Companies

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Rolyn Companies

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Emergency services offered

For more than 30 years Rolyn has helped property owners and managers through major disasters, everyday emergencies, and reconstruction, providing a full range of property damage restoration and reconstruction services to properties of all types. As one of the nation’s leading disaster restoration and reconstruction contractors, Rolyn has the skilled manpower, equipment and financial resources of a large company, but the agility, responsiveness, and personal service you expect from a smaller firm.

For more than 30 years Rolyn has helped property owners and managers through major disasters, everyday emergencies, and reconstruction, providing a full range of property damage restoration and reconstruction services to properties of all types. As one of the nation’s leading disaster restoration and reconstruction contractors, Rolyn has the skilled manpower, equipment and financial resources of a large company, but the agility, responsiveness, and personal service you expect from a smaller firm.




Asbestos Removal questions, answered by experts

It is possible to repair an asbestos roof if the damage is minor. However, it is crucial to follow proper safety procedures and regulations while doing so. It’s always recommended to hire a professional asbestos roofing contractor who specializes in asbestos roof repairs to ensure the work is done safely and correctly.

If you have an older electrical system with fraying wires and other signs of damage, removal  may be the best course of action. When asbestos begins to break down, it's more likely to become airborne, increasing the risk of health issues when it's inhaled.

However, if the system is in good condition and doesn't have visible signs of wear or damage, leaving it alone may be the safest course of action. An asbestos abatement and removal professional can help you determine the best way to proceed.

If the tiles are undamaged and in good condition, painting can be a safe method of encapsulating them, but it is important first to evaluate the state of the tiles before proceeding. If the tiles are deteriorating, damaged, or already loose, simply painting over them fails to address the underlying issues that can cause asbestos exposure. It is recommended to consult asbestos abatement experts in such situations to identify the best way to safely manage or remove the asbestos-containing materials. During the painting process, it is crucial to adhere to safety regulations and guidelines to reduce the potential health risks associated with asbestos exposure.

Duration varies, commonly from a few days to a week, based on building assessment.

If you suspect exposure to asbestos, prioritize seeking medical advice by informing your healthcare provider about the potential exposure with clear details about the circumstances that led to the exposure. Regular health check-ups and screenings if you work in high-risk industries or live in a home with asbestos are essential for early detection of any asbestos-related conditions. You should also consider consulting occupational health experts or legal professionals for guidance on potential next steps and preventive measures.

The Fletcher, NC homeowners’ guide to asbestos removal services

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