Get matched with top well and pump technicians in Cedar Mountain, NC

"Our septic tank pump went out last Friday evening. The following morning, I called the office and spoke with a friendly and professional receptionist, who told me that they had immediate availability, and that someone could probably come out that same afternoon. Unfortunately, they weren't actually able to come out until Monday afternoon, two days later, at which time they diagnosed a possible electrical issue, and recommended that I consult with an electrician before proceeding any further. So I had the electrical problem fixed the very next morning, and immediately called All About Septic after that to schedule my pump replacement. Unfortunately again, they did not make it back to my house until late the next day. and then they encountered an unexpected complication. And because darkness was approaching, and also because they had gotten such a late start, they were not able to make it back until late the next day again, because they chose to prioritize another job over ours. When I communicated my dissatisfaction with one of the owners about this, he said that it wouldn't be right to delay another customer job by one day, by keeping my project at the top of their priority list. My question for your management team is, which is worse, delaying someone else's job by just one day, or further delaying my job to day six? I think the answer is obvious, and in my opinion, this company was not exercising common sense in that regard. And keep in mind that for six days, because your management team willfully chose not to make our job your top priority, we were not able to shower, do laundry, run the dishwasher, or take any showers for that entire length of time. If you want to improve the customer experience, you might want to reconsider how you prioritize your jobs. Another issue is that the cost of this job was shockingly high at just under 3K, but I understand that the cost of labor and materials has risen significantly over the past couple of years, so obviously there is nothing anyone can do about that. But I was disappointed that I had to replace my last pump after only 3.5 years, which was also installed by All about Septic at the end of 2018. I am giving an average rating because, as far as I know, they apparently did do the job correctly, and also diagnosed and fixed an additional electrical problem at no extra charge. And their technicians, office staff, and management were polite and professional, for the most part. The only thing that really did rub me the wrong way in my interactions with them was when the lead technician made a special point of telling me that it would cost me an additional $283 just to disconnect the pump. It wasn't until after I called the office to protest this charge that I was finally informed by the technician that the charge would be taken off after I agreed to the new pump installation. This was just very poor communication, plain and simple. I do think that this is a good company, as the many positive reviews here are a testament to that, but for whatever reason, my experience with them just did not go smoothly at all. I do believe that the rating for my experience with this company is both accurate and fair, as I was trying my best to be cognizant of noting both the positive and negative aspects of the overall experience."

"David did substantial work to repair foundation damage that was found during removal of a large tree that fell during the Helene storm. The foundation was bulging/collapsing inwards below grade to the interior of an earthen basement. The project needed more than a canned approach, which several other foundation contractors described that they could do. David explained several options for addressing the failure and stabilizing the foundation over the longer term. I was impressed by his thinking and very satisfied by the work. He was able to do the work in a timely fashion during a period when he was working on quite serious road and foundation repair projects resulting from Helene damage. I would absolutely hire him again."

"Guys were amazing, I was very impressed with their professionalism and mannerism. They will be my regular septic maintenance company from here on. Kudo’s to Good Old Boys!!"

"Very friendly and professional crew that worked with me to get the job done without breaking my wallet. All septic jobs present unique challenges, and Monty and David found a way to do what needed to be done. They communicated well and got the job finished quickly, too. "

"Over the winter we a pipe freeze and bust on well that had been installed over the summer. The whole well was frozen and we were freaking out over the cost. We called Garrett and he arrived within an hour and had our issue fixed within 20 minutes. He was reliable, knowledgeable, and affordable! I highly recommend Garrett for all your well needs!"

"Very easy to work with, would definitely use Corn Plumbing again!"

"I have had a water filtration system for years for excessive iron. I went through three companies and 1000’s of dollars until I finally found Caldwell’s Water by accident when I was exploring the possibility of digging a new well. Since then, I’ve had the best water that I’ve had in years. Everyone was helpful, understanding, and willing to work with me to get it right. Would definitely recommend them!"

"Working with Coomer's Well & Pump is truly a pleasure to work with! You can tell they prioritize the customer experience and really know what they're doing. I would highly recommend this company!"

"very competent and diagnosed quickly and gave me options"