Get matched with top roof ice and snow removal pros in Calypso, NC

"Terrible. First off, I have no idea how this man Richard Carlson's business got so many positive reviews on this page. I can only assume he has lots of friends and family. I know that he will come on here and deny everything I say.... But please remember, that is his job.. I did not know this man before I hired him, so I have no axe to grind. This is only the truth of the job he did for us. It was horrible. The biggest mistake I made is I paid him in full and should never have done that. Yes I know that was dumb on my part -lesson learned. If you do hire him, please don't pay him till after you have reviewed everything in the light of day. He promised me a job well done, he said he cared about his clients and wanted to do a good job. What he actually did is charge us $3,000 and basically brought in mulch and 11 small plants and threw a few stepping stones in the mulch and called it a day. He promised to come back and finish the job. HE NEVER HAS. He first came and gave me an estimate and we made adjustments. Our house was fine but hurricane Florence destroyed our yard. I told him what I wanted. Evergreen plants, clean up, mulching and reworking several beds and different areas. And a walkway. I wanted a beautiful walkway where I used to have shrubs and trees. He agreed to everything and said that he understood. When I showed him the walkway I wanted -he said, well that will be more expensive,- I said that's fine, give me a new estimate which he did. I paid the adjusted new estimate with the walkway included. I never got the walkway. What I got was some random Stepping Stones thrown in the mulch. He tried to tell me it was "micommunication", even tried to make it my fault, explaining to my husband "well as I tried to explain to your wife" ?... . But apparently he forgot that both myself and my husband were there for the second walkthrough to make sure we were clear on everything to be done and all on the same page. But just be clear, I didn't "tell him what I wanted" I walked him over to the other side of the yard which already had a walkway and SHOWED him. And said "I want exactly this, -not 'like this, not something like this'.... but exactly this". I'm not sure how much more clear I could be. If this webpage allows me to put up the pictures I will. They finished the job in the dark. I didn't get to see it until the next morning. Both my husband and myself were completely taken back by it. It was not what we had asked for. We were not happy with it and expressed that to him. He came back out and assured us that he wanted to make us happy. He assured us that he would be back out to finish the job. He also did not grind down a stump and chase the roots as he had promised he would... He kept saying the machine was broke and he'd be back out as soon as it was fixed. He lied straight to our faces. For the next two weeks we texted him and called him to try to find out when he was coming back. He would told us "you are on the schedule probably next week"... It's now been over a month and he no longer even responds to my husband's text messages or calls. All I can say is that for us, he did a horrible job, left the job unfinished, lied to our faces, and never came back to finish the job or make things right. But he took our check and cashed it immediately. DO NOT HIRE THIS COMPANY!! In the pictures below the double flagstone walkway is what I wanted. (Duplicate of what I already have in the back yard.) What I got was the stepping stones thrown in the mulch picture. The other picture shows how the shrubs were just thrown in the corner. Not lined up. He said he didn't see it...(shouldn't a landscaper have an eye for that?) And as I said, yes I expect him to come on here and deny all of this or make excuses for it. Again that's his job... what else is he going to say? I have text messages to prove that we were unhappy and he promised to make it right and never followed through. After I left a review on Google they replied and said they wanted to make it right please email or call. I did both and still a month later no response."