"Great customer service like very great customer service few things I was unhappy with I was expecting to pay around $600 ended up being over $900 though. Had to call back to have them screw my vent covers back on and clean an intake that was not completed during time of service. Owner came back and completed the job, I have found 3 sets of screws since for my vent covers in random places which did not make me happy since I have a toddler at home. First time I have had my vents cleaned where they only used a vacuum and not the round brush to loosen and clean everything on the sides. Overall the work left me feeling over charged and annoyed that I have to complete the job I paid for."

"I talked to Frontpoint about details of their security system and was very pleased with the discussion. and  answering my specific  questions.  They also came up with the options they thought my house needed.  Support took a fair amount  of time and did not act like they were pushing the highest price accessories.
Shipment and delivery was quick and on time.  There is a self installed wireless system and did not require a tech to come out for the installation.  There was an installation manual that touted 15-20 minute install.  Well, that part didn't work out too well. There were 10 window/door sensors, two motion detectors and one window breakage sensor.  Plus the wireless control unit, and two key chain actuators (the latter would be a very handy add-on for activating or deactivating the unit with passwords etc).
The window/door sensors were sort of a problem since it was small plastic cases, one had a magnet and the other the sensor electronics.  These had to be attached to the movable window/door and fixed frame to sense opening dindows.  Sort of tricky to find a good flat spots to position the units.  And the position of the magnet with respect to the electronics was critical or it didn't work.  There no clear markings on the units to determine the right positions.
Called in and they told me how to activate the control unit and get in a test mode to get the control unit to 'beep' when the sensors were in the right position and separated.  So that problem got solved, but it took a fair amount of time properly locate and clean each mounting locations to make sure the adhesive was sticking.   This took me much longer than 15-20 minutes, but I was sort of picky.  I think they should not be bragging about how long it takes to install on the front cover.  And the manual should have much better instructions.   And if I had not called in, the clever way of testing with the control unit would not have been known.
Oh, then I realized that I had counted windows (10) and doors (2) when I was ordering.  Didn't realize that the sensors for both where the same.  So there was some confusion and only 10 sensors where sent.  Partly my fault.  Called in again and they finally agreed to supply 3 more sensors at no cost.  Which where received several days later.  (one spare!)
On to motion detectors.  I kept moving the units around and setting them up temporarily to test the area being monitored.  Then I let my two dogs--a Golden Retriever and a Black Lab out.  Unfortunately they would trigger the motion detectors in the locations I tested.   Put that problem aside.
Wasn't sure if I could test the glass breakage sensor without breaking some glass.  So set that aside also.
About that time FrontPoint or maybe it was the monitoring firm called and they wanted  the phone numbers for my area police, fire department and ambulance services.   I told them that I lived out in the country about 5 miles from a small town that had police, fire, and ambulance.  And they found the emergency number in their files.   All is well, I thought.
About 2 weeks had gone by since I started the install process.  Yes, I know, I was slow and thinking about all the details.  But a light and bell finally went off concerning the response time for the police etc.  
Drove into town and met with our Police Chief (for a very small department).  First question was checking the phone number I was given.  And second was what was the response time that I might expect.  That is when things started to 'crumble'.  I had been assume about 15 min, which might be pretty long to catch a thief.  The Chief then broke the news.  The number I was given would not be answered by the local police but would be transferred to the County police.  Given the physical size of the county and the number of county police to handle such calls the response time was at best was going to be 30 minutes.  Further more the Chief added that most 'out in the county' residences didn't go for the monitored security services but relied on basic camera systems.  Now this doesn't stop a burglar, but  it can be a powerful deterrent.
So now the question was to activate my system and pay the monthly monitoring fee, or set up a camera system that would deter and record some clues of who the burglars where.  And this would be a fixed one time cost.  So that was the way I decided to go. 
I contacted FrontPoint with the news.  They agreed in my situation that was probably a good choice.  They sent me prepaid shipping labels and they have promptly refunded all the charges to date.  Can't ask for a better response and that they lived up to the purchase agreement without any hesitation.
If you live in an area where you can get reasonably short emergency response, I recommend FrontPoint highly.   Other than the problem that no monitoring system can solve,  every thing was great.


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