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"My 19 year old son went there on Sunday and bought 2.5 yds of brown mulch for a client that lives in a well to do neighborhood. He has probably bought a dozen or so pick up truck fulls of mulch over the summer for other clients. He called me to say how he had been treated by the owner. The mulch was from the bottom of the pile and he didn't realize until he left and got to his girlfriends house that the mulch contained a bunch of white stuff, kind of like mold maybe, not sure what it was. He called them, then me, I advised he go back and get new mulch. He spoke to the owner who said no big deal just water it down. My son wanted it replaced. He didn't want to take a chance of putting it down and having his client unhappy then having to get it back up if it didn't wash off. They offered him $20 off but he said no, he wants new mulch. The owner talked down to him as though he was a dumb kid and verbally abused him. Eventually my son did have to help unload the brown mulch and it was replaced with black mulch. Then the owner said he wanted his $20 back and if he didn't give it to him he would just debit his card for it. I have patronized them before, but my son nor I will ever go there again. Just because a client is young doesn't mean they are stupid or you don't have to listen to them, or that they can't stand up for what's right. Beware of the crabby owner that's no way to talk to a young man!"

"Staff and owner are extremely rude and condescending. Installers mishandle trees, are not knowledgeable of and do not exercise proper planting which results in trees dying. I brought in an arborist to assess the manner in which my trees were planted by Schmittel’s which resulted in my trees dying twice due to poor planting and then the owner charged me 50% for the 3rd tree when it was the landscapers poor planting technique that was the problem. Dishonest, terrible customer service and they do not stand behind their services. . Go elsewhere!"

"September 8, 2020, we entered into a $6,000+ contract for landscaping they said would be completed in October. The contract states 30% due upon signing (we paid $3,000) and 70% upon completion. When they didn't show, we called and after a several week run-around, we finally got some of our items planted late November. In February, Zach asked us to pay for the partial work done; still no date for the remainder of our work. An installation date of mid-April was given, so my husband paid another $1,900, in good faith (shame on him). At some point an installation date of mid April was then moved to mid May; same nonsense as last fall. Now, Zach and Mike will not call us. We have no recourse but to work with Visa to withdraw our payment. In addition, at least 2 of the trees planted late November appear dead and the rest don't look good. The trees, which are large, were not staked, except for one stake that the installer removed from our existing tree without asking permission. Don't trust their word, follow the contract and go somewhere else if you want the work done in a timely manner."

"About 30 trees were installed by them for about $4300 in 2020. This work was satisfactory except for some tree were uneven. After 5 month, one tree was damaged by Deer rub. I called to have them replace it at my cost. The original person M who was in charge of the original work stated that someone else is now in charge of smaller project and he will have J.C. contact me. A week goes by and no contact from J.C. so I contacted M again and he said he would contact him again. J.C. Calls and came out to give me an estimate. He quotes me $550 subject to tree cost ( I will have to pay the difference in tree cost if any from 7 month ago) He wanted to back his truck up to my back yard over my french drain. He assures me there would be no problem with the french drain. I call the landscaping company who did the french drain work and they inform me NOT to drive over the french drain. I let J.C know of this but no reply. After silence for about a week, I contact him for a final price ( as he said he would check the tree price difference if any) He texts me $650. I assumed the tree went up $100 and accepted the fact. I asked him to send me a final bid with break down of work ( as I originally received during the first work ) to my email so I can pay Pssiglia for the work. He replies ' thank you I will do by next week'. I wait about a week but nothing from J.C. I ask him what is the final price again and he texts me $650 without tree !. I told him we agreed on $650 with the tree. He texts me ' Yes you are right'. At this time, I am starting to question the entire process. I also informed J.C. again that he can't drive over the french drain. He then texts me ' give me $60 more' for not being able to drive over the french drain. I inform him that he can drive up to the top of my driveway which is only several feet difference and asked to agreed and proceed with $650. No replies from J.C. despite several attempts. In the meantime, I called Passiglia and asked how much for the cost of the tree. They quote me $109. I paid $99 for a tree before so I realize the difference is only $9. I start to question where the $100 increase came from and now the original $550 quote has increased to $710. I call M at Passiglia who referred me to J.C. and informed him that I can't get things moving with J.C. and have issues with J.C. M then tells me that J.C is not an employee of Passiglia but a Sub and that any work J.C. does is not warrantied by Passiglia and the price is set by J.C. I was stunned to hear this as I was led to believe that J.C. was an employee of Passiglia responsible for smaller jobs. Now I am starting to realize that I am not dealing with company who did the original work. I also informed M about J.C. wanting to drive over my French drain and he agreed that it is not a wise to do so. Despite the fact that Passiglia did a decent job on the first project, if a company doesn't provide after care, why use such an organization. A good company should back their work and help a customer in need. In this situation, I was only asking to replace one tree out of about 30 at my cost. In addition, using a sub who would recklessly want to drive over your french drain and keep rising the price is not good business. There are plenty of nursery's out there who cares about their customers and to help out an existing customer in need. Unfortunately, Passiglia is not one of them and I would not recommend using them for any work based on my experience."