Frisella Nursery
About us
Since 1953 we have been providing St. Louis homeowners with plant knowledge and selection second to none. In addition to our garden center we have complete landscape design and build services, landscape maintenance and irrigation departments providing top care for properties around the St. Louis region.
Business highlights
Services we offer
30 Acre Full Service Garden Center, Garden Club Tours, Irrigation, Landscape Design & Installation, Landscape Maintenance, gift shop and cafƩ.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 5% | ||
| 0% | ||
| 3% |
"Hi [Member Name Removed], We are sorry to hear about your experience. When the tree was sold (before it leafed out) it was misidentified by one of our associates. As you mention we did not handle that initial installation. Due to our mistake we felt our responsibility, as a company, was to replace the tree and install it for you, waiving our usual installation charge. As you probably remember last spring was rainy and caused delays in our installation timing. We cancel installations when it is too wet to protect our customers' lawns and the viability of the trees being installed. Unfortunately that tree died last July. Since it was an oak and we were sold out of previously dug material, as a grower, we recommended waiting until new oaks would be dug in the late winter/early spring of 2016. There is no excuse for the delay of the past month and we will be reviewing our installation process to make improvements to mitigate this in the future. Again, we apologize for your experience and any lack of communication. We will be reaching out to you promptly regarding this issue. Sincerely, Dan"
"Hi, We are sorry to hear about your experience with our team. We strive to provide quality service in a timely manor so we take reviews like yours seriously and to heart. There are no excuses for work getting sloppy and breakdowns in communication. We are reviewing your feedback to see what team members worked on your project and will be making improvements so your experience is not repeated. Thank you for taking the time to provide feedback, The Frisella Nursery Team"
Over all I had a really good experience with Purcella nursery through Jamesās representation.
The project I had was split into two phases, fall and late spring. I have two large planter boxes in the front of the house and 3 larger planter boxes in the back of the house. Horticulture is not exactly my specialty so I needed someone who had a deeper knowledge in design than I and from a reputable nursery with a wide inventory of plant options.
After my second meeting with James I was confident in his judgment and character and let him design the project completely. After taking into account the irrigation, soil quality and shade variables, James was able to recommend a design, using a wide variety of perennials and annuals that fit the space, theme and poor sun exposure. It took him and his team couple of days to complete the project as rainfall and competing projects from other customers disrupted their progress a bit. I knew of that probability going into the project though.
The end result was brilliant color, great textures and fantastic flow. His team of landscapers were very knowledgeable, respectful and great to work with. Iām looking forward to a maintenance agreement moving forward for pruning and fertilization.
NONE
"We apologize if we missed your calls and were not able to connect with you. We try our best to contact everyone in a timely manor. We're not perfect and we will miss a call, but we are working hard to improve our customer communications, especially in these busy times of year. Again, our deepest apologies. Regards, The Frisella Nursery team"
Licensing
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