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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Everything went as promised with no issues. Great to work with since we live out of town. They even sent pictures of the completed project when finished."

"Randolph Development (D&D Cabinetry) were perhaps the best part of our entire new home construction. Dan and Danielle Randolph were able to see the vision that we had for our home and they gave creative input that made for a very unique set of custom cabinets! They operate with the utmost attention to detail--we are so pleased with the work they've done for us! Not only did they build the cabinets that we wanted, they also took on some "unfinished" projects that we needed for our new home--fixing a set of antique corbels that we wanted to use on our covered back porch, they also converted an antique fireplace mantel into a beautiful built-in book case that is in the center of our home. We have enjoyed every moment of our involvement with this company...so much so, that we have added a few more jobs to their work list! (Wish is was possible to submit photos of the work they've done for us...although I'm not sure photos would do them justice) Call them if you are looking for professionalism, courtesy, attention to detail, unique design, quality construction and materials, and timely work completion!"

"On 12/24/22, Home Performance Group sent a gentleman to inspect my attic for faulty ductwork since exhaust fans weren't venting correctly. The gentleman stated the issue was significant and would require two laborers. I relied on this representation and agreed to pay roughly $900. Two laborers came to my house on 12/29. They finished the project within 45 minutes. They asked for the remaining balance, which I paid. At the same time, I stated I felt taken advantage of and would contact their office. The office manager confirmed their wage rate is $150/hour/laborer. Thus, labor cost was roughly $300. I asked for materials cost and they refused to provide this amount. Given typical ductwork cost, I imagine materials cost was de minimis. Even with reasonable OH&P, Home Performance Group should have revised their bill by roughly $500 to reflect how quickly they finished the job. They have refused to do so. Without equivocation, I feel they misrepresented the severity of the project and took full advantage of the consumer."

"Fantastic! The prompt was on time, the workmanship was great, and the preparations were in a timely order."