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You should not clean roof shingles if the roof has damage like missing shingles or low spots where water may accumulate. You should focus on repairing the roof before any cleaning process occurs. If you notice roof damage as you’re climbing on the roof to clean it, stop immediately. Call a roofing pro to make repairs. Cleaning a roof that has damage could lead to pooling water or water damage to the roof decking. The roof cleaning process removes mold and mildew, making the roof look better. It is not going to fix physical damage, though.

In general, you should consider replacing your roof if more than 30% of it is damaged. This includes several missing shingles, large spots of granule loss, extreme curling or cracking, structural damage to the roof's decking, or multiple areas of leaks. All of these issues could indicate compromised structural integrity that requires roof replacement.

Generally, snow removal from a roof should occur once over six inches of snow accumulates, especially if you notice that ice dams have formed. Without ice dams, you can let the snow accumulation hit 12 inches before removing it. However, the amount of snow that is too much for your roof also depends on the sturdiness of your roof and the compactness of the snow. If your roof needs maintenance or has structural issues, it’s best not to let the snow accumulate too much for fear of collapsing.

A roof's ability to handle snow depends on its strength and the snow's weight, as wet snow is much heavier than dry, fluffy snow. While designs in snowy regions often allow for 35 to 50 pounds per square foot, a general guideline is that a typical roof can withstand about four feet of fresh snow, two feet of packed snow, or just one inch of ice. Factors like the roof's age, slope, and support structure also affect its capacity; newer, sloped roofs generally hold more weight than older, flat ones. Ice and ice dams add significant, dangerous weight. Because capacity varies, it is best to contact a professional roofing contractor or the original builder to determine the maximum snow load for your specific home.