Get matched with top wallpaper pros in Marshall, MI

"They did a great job removing the wallpaper."

"Roy took on a large size job at our house. He and the crew hand skim coated, sanded, primed, sanded, primed and painted almost 80% of our home in 10 days! Roy and his team were professional, and worked late hours to overcome any obstacle they faced. The walls were beautifully painted, and my wife and I could not be happy with the amazing effort, and result in our home. Roy's team sanded and painted, and re-sanded an painted until every wall was perfect. Even areas that my wife and I though looked great were redone if they did not meet Roy's standards. Roy and his crew were incredible to have work for us, provided outstanding customer service, and left us with an end result that was BEAUTIFUL! I cannot recommend Roy and his team enough for any painting and skim coating job you may have. Roy is a stand up guy, does what he says he will do, overcomes any obstacles he meets and leaves the job with a beautiful finished product. Incredible value and quality!"

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Here's what went right :

• -  The wallpaper removal job went smoothly, and the workmen vacuumed and cleaned afterwards.

• -  One of the workmen carried away 2 bags of debris from the wallpaper job, after I mentioned that I had no easy way to dispose of them personally. This was much appreciated.

• Here's what went wrong :

• -  This provider twice cancelled scheduled appointments ? in both cases minutes before arrival time.

• • -  Rescheduling the first appointment was difficult, as the provider did not respond to my emails or phone calls. I eventually had to ask the Angie team to facilitate rescheduling.

  • -  Despite my repeated requests for changes to be communicated to me by phone (I do not have a smart phone which captures email, and it is not possible for me to constantly check personal email for possible messages because of work commitments), the owner refused to comply. The reason he gave is that Angie urges its providers to use email in order to preserve copies of communications -- which is understandable. However, given client preferences, it is always possible to call, then follow up with an email for the record. This awkward method of communication made the cancellations and rescheduling even more personally inconvenient.

  • -  Prior to painting, I covered some of the furniture with sheets, and left drop cloths to cover the rest after the pieces had been moved away from the walls; however, the cloths were not used and the top of a hutch now contains drops of white paint from when the ceiling was painted.

  • -  The painting job was sub-standard. There were 2 patches on the wall which were not fully covered and in which the underlying wall showed through. In addition, the painter did not remove a wall vent before painting, instead painting around and slightly over the edges of the vent. This resulted in small patches of paint peeling off when I removed the vent to clean it a week and a half after the job was completed. I had to repair all of these defects personally.

  • -  The owner indicated he would call me after the final work was completed to ensure everything was satisfactory. I did not hear from him.

  
  
  

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"Very professional, organized, on time and easy to work. We are vey happy with how things turned out this was not an easy project."

"Really well done . and the work was to our liking"

"They were good. They were pretty fast and came on time. My overall experience with them has been good."

"Above and beyond what we asked, we wanted mulch put in and these folks made the exterior look brand new. Everything was exactly what i had in mind, and I will hire Kaison again!"