Kroll Construction Co

AVOID AT ALL COST!!! Kroll charged my 92 yr. old uncle ~2X market price! Earlier this year I received a telephone call from my uncle that the salesman for Kroll Construction company had refused to return my uncle’s Remington bronze statute. I asked why the salesman had the statute and learned that the salesman “borrowed” it when Kroll replaced roof in November of 2019. My uncle said the salesman refused to answer calls demanding the return of the statue. I called Kroll Construction, and the receptionist screened my called refusing to let me speak with the owner. Being in Texas and his closest living relative, I immediately called the Wolverine Lake, MI police department. They contacted the Kroll salesman and he delivered it to the police station within a week. Kroll tried to suggest they discounted the roof job by $1,000 in exchange for my uncle’s art. If so, why was there no “art credit” listed in the price section of the contract? After learning of the Kroll statue issue, I discovered the roof replacement price was $31,000 for this small 1600 sq ft one-story house. I started asking the neighbors what they paid for their re-roofs and was shocked at the overcharge by Kroll. Another neighbor with a similar size house paid ~$15,000. I contacted Mr Roof .com looking for pricing information. They quickly and professionally gave me a quote for multiple shingle options ranging from $13,493.30 - $17,878. Kroll used IKO Cambridge shingles. My Google search results suggested that the Owen Corning Duration shingle is of a similar grade which correlates to a $14,988.20 bid from Mr. Roof. To be fully transparent; in addition to the roof replacement, Kroll removed a ~12’x20’ patio awning made with corrugated polycarbonate plastic which Kroll said was interfering with their ability to re-roof the house. This was part of Kroll’s $31,000 charge. My investigation suggests that the removal would have added no more that $1000-1500 to the total roof job. Keep in mind the entire job took ½ day to complete. As you might imagine, I wish I would have had a chance to intervene back in 2019 when my elderly uncle made this decision to accept Kroll’s proposal. I am currently waiting to hear back from the Michigan Attorney General’s office and a local news station consumer advocate reporter.

Will not give a estimate without a male being available at the house. Please go check YELP!! reviews. Their phone rep (I JUST spoke with) refused to even set an appt FOR AN estimate for gutters on home and garage if husband was not available for appt time. For 28 years, I have taken care of the business aspects of ALL our ventures (which have been many.) My husband and I go over the options we have and make the choices together. I have also been in Management for 30 years and Never, Ever has a company refused to give an estimate due to the fact that a male isn't available. When you look them up in the yelp reviews you will see that if male isn't available they refuse to go - period. Again, I was told it was "their policy." No other info could be given when I questioned why!!! Never, ever in my personal or professional life have I heard or experienced such a thing. Bad business policies !!! Just made 3 other appt's w/differant companies with NO issues!!!!

It was great , they always make it in a cheaper way. They did some mistakes which can't be corrected because the materials are cheaper.

Ron Kroll came over to my house told me and my wife they would replace my windows in my home all the way to studs and install same size windows. They came over and installed windows inside my old window frames!! Then caulk around the frame!! They installed a smaller windows throughout the hole house! Worst job I ever seen! Ron Kroll is a cheat and liar! When Ron Kroll is done with your home be ready to hire a carpenter, painter and lawyer!!!!!!

The original project went very well the roof was installed and the project was completed well. After several years of living in the house we needed to have six more windows installed and the skylight added to the roof area that have been completed. Alongwith the roff being patched where the chimney has been removed. After making a phone call in September 2017 to have the Additional work quoted work quoted. I was told that they were not interested in doing the repairs to the home. I was very disappointed in their unwillingness to come out and quote new windows and skylights . Very disappointed in the way Kroll is not interested in servicing customers for future business.

We hired Kroll Construction on October 31, 2016. We hired them to replace a regular roof with shingles and two flat roofs. We were promised that the work on all three roofs would be completed within 2 to 4 weeks. They finally came out about 6 weeks later and only completed the shingled roof, the day before the first snow storm of the season. The workers told us that they were not able to get the flat roofs done because the temperature had to be over 38 degrees in order for the adhesive to set. We called the office on the next business day and they said that this was true and that they would be able to get the flat roofs done in January on one of the warmer days. They never made any attempt to come out in January. Finally, in March one of the workers called to say he was coming out the following day to do the flat roofs and to call if there was an issue. He had already dropped off the supplies when we got the message. We checked the temperature and it was only going to be in the teens the day he wanted to do the roof. We called him and requested that he reschedule for a warmer day, as there were going to be 60 degree days later on in the week. He was very rude about it and refused to reschedule. He just wanted to argue about rescheduling and kept repeating that he was a professional. So we called the owner to complain and request that one of his other crew members perform the work, as we felt he was very unprofessional with his people skills. So we waited for months (although we had requested updates since we hired them) before we finally got a call from the owner in June making up excuses saying that he can’t do the work. These two roofs went through fall, winter, and spring leaking and now they’re refusing to do the work because he’s claiming the one is too damaged for them to work on, even though they are a construction company. If the roof is too damaged now it’s their fault for letting it sit so long. They should have told us from the get go that they would not be able to complete the work before it got too cold. This was poor time management on Kroll Construction’s part. They knew that these roofs had to be done before it hit a certain temperature and they waited until it was too cold before they came out. To top it all off, the owner only wanted to reimburse us $800, when these two roofs would easily cost us at least $1500 to be replaced anywhere else. He asked us to send him quotes via email, which we shouldn’t have to since we had a signed contract. My wife found one that we still had and emailed it to him and we never heard anything back. We sent follow up emails and never received a response. I called the owner a couple times and he never called back. We’ve been in limbo since Halloween. We are very disappointed with Kroll Construction and regret choosing them over another company we were going to use.

Terribly disappointed!! Robert Ujkaj quoted a bathroom remodel for us at the end of 2016. Before I was able to call him back to notify him we'd be going with someone else (in all fairness, I preferred Kroll over the other contractor who came out, but their price was above what we were looking to spend) a representative was calling me asking if we had made a decision and if I needed anything else from their end. After I let him know we had chosen someone else he offered to look into my estimate to see if there was anything else they could do. Within a few days (November 29) Al Kroll called me back trying to get my business. We went back and fourth a few times and finally were able to come to an agreement on a price. Robert came back to the house with a new contract which we both signed on December 7th. We would meet again at Lowes on January 7th to start picking out our goods. I was in contact with him on January 5th just to touch base to see if there was anything else I needed to do on my end, 'nope, just show up and we'll shop'. On January 6th, ONE DAY before we were to start I received a call from Barry Johnston stating that they are turning down my job. I explained that this was not possible, that I had a SIGNED contract with a quote negotiated by one of their owners but apparently that doesn't matter. At this point the house was prepped for the work, and we had made arrangements for our family, including a young baby, to move out for the weeks the job was to take. I have since made several calls to Mr. Kroll (which were intercepted by Mr. Johnston) and to Kroll Construction in general and have gotten no where. Mr. Johnston even told me one time that he was 'negotiating something on my behalf' and that he'd call me back in 15 minutes...it's been almost a month. Apparently Mr. Kroll - the patriarch if I may - is into making deals with clients his financial department won't allow. I'm a firm believer that everything happens for a reason, and in talking to others since then and hearing about their experiences with Kroll, I believe this to be the case but I just cannot believe a company, especially with one that has been a part of this community for so long, thinks it's acceptable to treat potential customers this way.

He came to my house to give me an estimate. Extremely high pressure to give him a deposit either thru credit card or check. Kept reducing the price. Gave him credit card to get him out of my house. Decided not to go with them and wanted to check other contractors out, took advantage of the 3 day rescission law in Michigan and sent them a letter to get my $5000 deposit returned thru credit card. My credit card was refunded.

We signed with Kroll 9-2015 with the promise of having our bathroom being done before Thanksgiving. When we hadn't heard from them by November, we called to cancel. The salesperson Rob U. came over immediately, and got us to agree to let them proceed, with the promise that the work would be done by Christmas. Here it is 8-12-16, and our satisfaction with Kroll is terrible. We just found out that they didn't pull any permits. A couple weeks ago it was discovered that the plumbing in the shower has been leaking and wasn't put in correctly. We discovered this by pulling off our access panel and discovered mold growing also. The ceramic floor is the shower has been replaced as well as the bench being redone. The grout keeps yellowing even though it has been cleaned by Kroll twice and supposedly sealed. The floor itself has been redone, the first time it was uneven. They finally got the door in that we had ordered, and it was put in completely wrong. They had to send a "door guy" over to fix that. Where do we stand now? We are waitng for them to pull the proper permits, but our TWP says they will have to pull everything out that was done! Which will be just fine with me. Maybe they will send a professional to do the job this time. And I should mention that when my Husband called to talk to the owner Ron Kroll, Kroll kept interrupting my Husband so my Husband told him to shut up...Kroll's answer? Come and make me shut up! My Husband is a service conntected Veteran, and that is not something you should say to anybody! This whole job was just done bad and Kroll knew it, that next day he tried to get us to pay the rest of the money we owe them by sending Rob U. (salesperson) over and having him promise "everything was going to be done right" Well it still isnt right, and they won't be getting anymore money until it is done right.

The porch cracked with many small spiderweb cracks. The salesman was awful. He wanted to charge me an addition $2000 to fix the porch and said they were not responsible for cracking. I had to send a certified letter to the owner of the company before the would pay to have my porch fixed.

Kroll quoted in my opinion more than requested and noticed a lot of extra material ;left over after job completed. The general contractor hired by Kroll did an excellent job on workmanship and completing job in a reasonable time.

The overall experience left me bewildered. The company was very responsive in setting up the appointment, but Josh was about 30 minutes late. He did call about 10 minutes before he was supposed to arrive to say that he was running behind - not much notice, as I had rearranged my plans to be available at the scheduled time. By itself, this was not a big deal. Josh maintained a pleasant, professional demeanor as he explained that they used an expensive satellite system to take pictures and measurements of our home. He showed me several samples of siding to help determine the quality and color that we were looking for and we discussed a few options that we were interested in. At first, Josh stated that they wouldn't be able to add a crown-molding type header over our two front windows or trim our bay window in a wainscoting look; he did make a call to confirm that and found out that they could do it. Josh went out to measure, which only took about five minutes. He then came in and gave me an estimate of $34,983.00 (for the .044 siding). Because I thought that he had made a mistake, I told him that his estimate was significantly higher than any of the other estimates that we had received, which ranged from about $7800 - $9700. Josh assured me that it wasn't a mistake and told me that they "weren't for everyone". As our conversation continued, he also made the comment that they didn't need our job to stay in business. Although he maintained a professional demeanor, I found both of these comments very off-putting. Additionally, Josh tried to get me to sign the estimate, stating that it was just to prove that he was there. This made me uncomfortable (none of the other contractors had made this request) and I chose not to sign it. Upon further investigation, I noticed that the wording at the top of the estimate, which has the words "Contract & Agreement" on it, states "I (we), the owner(s) of the premises mentioned below, hereby contract with and authorize you as contractor, to furnish all necessary materials, labor and workmanship, to install, construct and place the improvements according to the following specifications, terms and conditions, on premises below described:" This seems like more than just a document stating that he had given me an estimate and I am relieved that I didn't sign it before reading it thoroughly. Not wanting to comment on this experience until I was sure that the high estimate wasn't an error, I called the corporate office the next day and explained my concern about a possible mistake being made. The person who I spoke with seemed equally concerned and said that she would check with Josh to make sure that the estimate was correct. She said that she would call me back if it wasn't; I haven't heard anything from Kroll in more than a week, so I guess they really would charge almost $35,000 for my job. .

Best company to work with. We've used Kroll for replacing a roof at our old house and recently to replace some windows and all the siding on the house. Kroll was very professional and they made sure they went above and beyond to provide a great experience. I highly recommend them for any services.

They came out never went on the roof . Salesman said I am going to give you 100 feet of gutter for free and give you a 1000.00 off so bottom line is 8100.00 for the just the house. I said no way. He got a little huffy and said well I have 70-75 men sitting around and can get this done now for 6000.00, minus the gutters, I said I have to think about it, that I was looking at a different price range, so then he said he would do it for 5000.00 after he questioned me on what I thought I should pay but now all of a sudden he has no one available for 6-8 weeks, and said how he wished I would of said something first. What is this lets make a deal. He proceeded to say do not tell anybody how much you are paying like he was giving me a deal rather then how he tried to screw me out of thousands. Nothing was itemized and all I got was the run around and pressure. I did sign the contract but cancelled it the following day. They did ask if they matched the price of my current estimate would I let them do the job, I told them no. The more I thought about it the madder I got. So now I go in and sign the papers to cancel the order and they tell me I have to wait 10 days to get my money back. I do not understand why they deposited my check before the cancellation period was up. She said well we do that, I said did you order the shingles too, no answer. Sorry Mr. Salesman get somebody else to make those Mercedes car payment for you cause is sure as heck will not be me. Also he never told me I had 3 days to cancel another contractor told me that. It is sad they they can go from 8100.00 down to 4000.00 had I agreed to let them do it for the new estimate. Just goes to show you shop around.

At first it seemed like the service team did a good job, they showed up on time and replaced my roof in the time frame they said they would. However, in November of 2013 the roof started leaking (which was almost 3 years into their 5 year warranty). I called into customer service and they said they would send someone out to my house and asked if I needed to be present for them to work on the roof. I said I didn't need to be present, and assumed the service team came to repair my roof while I was at work. Flash forward to December and as ice is melting on my roof water starts pouring in my house again. Again I called customer service and not only did they "not have a record" of the service team making a repair on my house, but they couldn't send the service team out due to the danger of ice on roofs. I told the women in customer service that I understood and I expected to hear back from them when the ice melted. 3 days later I received a voice mail that stated it was still unsafe for their service crew to come out, but if I wanted to have my roof fixed I needed to go on my roof and send them pictures of where it was leaking!! To say that I am furious is an understatement, I have never received this kind of poor service and blatant disregard. I've since called and asked to speak to a manager....and of course they have to call me back (haven't received a call back in over two weeks). I'll be pursuing options through the BBB and other means if necessary. BUYER BEWARE!!!

They have been called back four different times to fix the baffle in the master bath. I have had to go through the BBB to get them to replace the tile in the master bath. They did not give us a choice of tile, nor did they cut the tile to fit, they just installed them as is. They did finally send a sub contractor to our home to actually cut and install the tile properly. He was forced to rip up the whole floor because they had not put in a sub floor, and reinstall the entire room. I had to call them again today because there was a new leak through the baffle through the exhaust fan. I called them and had to threaten with the BBB again.

They put they old dish back on the house even though it was discussed that it not be placed back on the roof. It took 2 weeks for them to come back out to remove it and then they just left it hanging off the house. My storm door doesn't open all the way it his the new trim. They say it is because of the non supporting post that was removed about 13 years ago. Didn't have a problem opening the door before.

Perfect... On time... Guys were fabulous. Roof crew for roof.. Siding crew for siding and trim. No extra charges. Got 6 quotes.. they were not the cheapest nor the most expensive... Highly recommend... Quality was "perfect"

The salesman was on time. It went downhill from there. He had only one kind of window to show us. Gave us a price, then called "the boss" to get a better price. He became rude and demeaning when we would not sign a contract right then. Said we wasted his time and gas.

There is not enough room to write about all of the trouble I have had over the last year and a half. DO- Make sure your contract has everything specifically stated in terms you understand ie if it says kit what is a kit? Do-Make sure the finall inspection by city inspector is done and you get a copy. They did not have final inspection even after twp. notified them in writing, also follow up yourself to make sure inspection is done. Do-Prepare to deal with confrontational staff who want to blame roofing problems on other things. I had to hire other companies to fix leaks that should have been taken care of with a new roof in 2008. Buyer be ware.

They did a good job. The installers were really professional and kept the job site clean. They worked efficiently and got the job done fast.

After getting a number of quotes, they gave me the best offer and the salesperson ( a family member of the company ) showed me the various siding options that I could get and was very professional. The other companies didn't show me different siding types and qualities.They gave me a bit of a discount because I lived on a corner where their sign would be easily seen. It took a couple of weeks from the time that I gave the deposit until they came out to do the work, which is a bit longer than I was expecting, but I was OK with this. The siding company delivered the siding the day before the workers came out, but they didn't bring all of the necessary parts, so it took two days to finish. This wasn't the fault of Kroll however, as the siding company Alside simply didn't have everything in stock or the driver left it at the warehouse or something.Anyway, the workers were fine and professional and did an overall good job on the siding. As of now, my only complaint is that the caulking job that they did around the side door, garage door and corners is rather sloppy. I don't do siding and never have, but I'm quite certain that I could have done a better job. Luckily, it's just the garage and I'm not terribly bothered by it. Some of the trim is not done very well either, but this may be the result of my garage being a bit out of square.

Three years later, the roof started leaking. A guy came out to fix it and blamed the leak on a big storm. Last year, the shingles were shedding and crumbling and I found bits of the shingles on the driveway. When I called Kroll, the guy said to wait until the roof leaks in the future and to change it at that point. This year, there were more problems with shingles falling off. I received three estimates to repair my roof. Kroll just looked at the first company?s paperwork and knocked off $300. He was more interested in getting the job than in doing it properly. The guys that ended up doing the job, got on the roof and did all of the measurements. When they did my roof in 1997, they installed two vents, but they never cut the hole through the roof. When I talked to the owner of the company, he blew me off and said that they only missed one vent. Instead of taking off the previous two layers of shingles on my garage, they added a third layer of shingles. It is against code to have three layers of shingles on a roof. They never pulled a permit for the work, so they never had anyone inspect it. I ended up needing a lot more venting for my roof. The Kroll salesman that gave me an estimate for my new roof never even looked at that.

I was "promised" by the salesperson, by display of pictures that icicles and ice dams would not form if this service was used. the work was done but the results in the winter were no better, and in fact worse, with long icicles forming from the gutters to the ground. when I tried to contact the sales person, he put me off a few times, then stopped returning my calls. I left messages at the office, and finally wrote to them. That prompted a call from the owner. when I asked him for a refund, he said the best they could do was remove the leaf guard, but no refund. Terrible. I regret the day I had this done.

Don?t walk away from this company? RUN! With much due diligence, I hired Kroll to install my new roof based on many factors. Brian Kroll came out to my house and presented well, gave me a quote that was in line with my others and appeared to be sincerely interested in solving my leak problems. The trouble started the moment his crew arrived. 1) Per my contract, I specified the use of Grace I&W Shield ? the crew brought a different product with them and when I said something, the crew had to go back out and buy the Grace. 2) Per my contract, I specified the use of a ShingleVent II ridge vent system ? the crew brought a different product and had to go back out and buy the SingleVent II product. Now that they had the right ?parts? more trouble brewed. 1) Once the crew started tearing off the shingles, they told me that because no deck cover was used originally, they would have to tear off the entire deck and replace it. When I talked to Brian, he lowered the price of each sheet to $28.00 and would use plywood. He said he talked to his supplier and explained the situation ? because he would be ordering so much, the supplier would reduce the price. Ruben went to purchase the wood and came back with OSB. After talking to Brian, he said that he meant to use OSB and that plywood would cost significantly more and we used the OSB. Come to find out that he did not use a ?supplier? as suggested, but paid retail price at Home Depot. I also ask him about using deck clips with OSB and he says they will use them. 2) Per my contract, they were to build 2 saddles at both chimneys. The crew was unaware of this and did not bring 2x4?s to do the work. They used 2x4?s that I owned to build them! 3) On one chimney, the crew installed awful black flashing that did not match or step with the chimney. They also didn?t bring out the right color sealant, so they spray painted it to match. Once I saw this, I requested they match the flashing. They tore off the black flashing and made a nicer one, but still didn?t have the right sealant ? now the flashing has 2 different color sealants used. 4) The crew brought out the wrong color drip edge and clashed significantly with the house (they used white). Ruben said that this was the color Brian had ordered. After complaining, they said they would tear off the white and use a matching color ? they did. 5) Per my contract they would ?Replace any rotten roof boards as needed (first 50 feet ? No Charge ? each additional for $2.50)?. When the crew saw approximately 4? of rotten soffit board and 4? of rotten fascia, they hesitantly replaced the wood, but they didn?t have the 1x8 board needed. I had to go to the store to buy it for them. Afterwards, Brian wanted to charge me an additional $20.00 for the labor because ?Soffit and Fascia is not considered a roof board?. I called around and posted on forums ? everyone I asked considered soffit and fascia to be roof boards. 6) The crew did not want to run the Ice and Water in the valleys, rather, they wanted to run the I&W right up to the edge of the roof, but not up the valley. When I talked to Brian about this, at first he said that the space where the roof meets the house is not a valley. After pressing him, he agreed that it was. Then after the job was done, he said he had to charge me for putting I&W up the entire side of the house ? that Ruben said that is what they did. I showed him a picture of the application and he backed off of the notion that it ran up the wall. When crew ran the I&W in the valley, they tore off the insulation where the siding was. They tried to piece it back together like a puzzle, but I stopped them. I had to go the store and buy new insulation! Brian would later try to charge me $80.00 for the labor of replacing the insulation. 7) Per my contract (and code) they were to run 9 feet of the ice and water over my porch. They only ran 6 feet. It wasn?t until I pulled up some of the shingle that I noticed this and they had to tear off about 30?x3? of new shingle to put the I&W down. 8) Per contract, they were to cover/block the existing gable vents the crew was unaware of this. After showing Ruben the contract, they obliged. Now that the job is complete the real fun begins? 1) Per my contract, I was to have 8-12 soffit vents cut in to be covered with perforated soffit material. I actually had 17 installed and was willing to pay the $50 extra for the 5 vents. Come to find out that they did not cut in the soffit vents, that they only drilled 2, 2? holes. The crew also left the insulation blocking the vents. So even if they had cut out the holes properly, they would still not be functional. When I asked Brian about this, he said that unblocking the soffit vents is not part of the roof job. That he was only to cut the holes, not to see that they were functional. This would eventually lead to the house failing inspection. 2) Brian said they purchased 120 sheets of plywood and that 14 sheets were returned, so that a total of 106 sheets were used and charged for. However, I show him a photograph of the remaining plywood both stacked on the ground and in the back of the crew?s truck for return ? and there were 22 left, not 14. He tried to charge me for 8 additional sheets. When I asked him to explain the number in the photo and he said he had none and cannot explain the difference. 3) Having doubts over craftsmanship, I request a 3rd party inspection. Brian was clearly offended and suggested that I have a city inspector come out. I ended up having both ? the 3rd party inspector verified that the soffits were blocked and also found that the crew left 12 exposed nail heads on the ridge caps as well as a small area not properly flashed. Brian sent his crew to fix the nail heads and expose wood ? and though he fixed the exposed wood ? he didn?t fix all the exposed nail heads. I purchased the sealant and did it myself. 4) When Brian came out to the house to collect the balance of the invoice, he wanted to charge me additional for using a discover card on a small portion (~20%) of the total balance. When he first came out to give me the quote, I told him I may need to put a small portion on a credit card, and told me there may be an extra charge to use it ? but said he would talk to the office manager to ?work it out?. When Brian told me that he?d need to install all new decking, I again told him I may need to put it on a card ? he did not mention an additional charge. I pointed out that merchants, by law, cannot charge more for the use of a credit card, that they can give cash discounts, but may not charge extra for using a credit card. 5) After we settled on a price, about a week later, Brian calls me and tells me that he forgot to charge me ~$90.00 for using the deck clips. He also reminded me that I still need to pay for the labor of the replacing the soffit and fascia boards as well as replacing the siding that he took off. 6) Another half week later, the office manager calls me and requests my permission to run the balance on my credit card. That Brian gave her a total to charge me and wanted to complete the transaction. Though hesitant, I wanted to end this whole thing and agree on the total. THEN? Brian calls me later in the day and said that the amount I paid didn?t seem right. He then tells me that he accidentally ripped up the copy of the contract with my amount due and payment information. 7) During that same call, he asked again about a total of about $245.00 that I still owe. I tell him that I do not agree with the charges and that I will not pay them. 8) In the morning, I called the city inspector. Though he initially passed the inspection ( I wasn?t there to speak to him when he inspected it), I pointed out that the soffit panels were covering up small holes drilled into the soffit as well as them being blocked and he sent me a disapproval of inspection notice from the City of Farmington Hills. 9) Brian calls me the next day and arranges to have a guy come out and fix the soffit venting issue on the following weekend. I sent him an email with my expectations of repair, and he replies saying that he will fix the soffits. 10) Then, his brother, Todd Kroll calls me 2 days later and asks to reschedule the soffit repair because they have another job to do and did not want to upset another customer! 11) In the end? he sent a guy out to fix the soffits 10 days later, and when the guy arrives, he said he didn?t bring the soffit material needed to cover up the holes and since the place they buy from is closed, will have to come back another day to fix it. I called Kroll?s office and the office manager said she would have either Todd or Brian return my call ? they never returned my call. I left 2 unreturned messages on Brian?s voicemail. I sent both Todd and Brian follow-up emails asking for a response ? they never responded. This experience can?t get worse, right? WRONG! I recently noticed there was a big dent in the gutter that I thought may have been caused during the roof install ? and sure enough, when the roofers were on the roof, they build a contraption out of plywood and (my) 2x4?s to help them get the debris off the roof more. This contraption didn?t work and left a big crease in the gutter. I sent Brian and Todd Kroll photos of the gutter immediately preceding the installation, a photo of the roofers actually using the contraption and a photo of the gutter immediately after the install with the damage done ? and of course ? NO. Two weeks ago I sent them a certified mail requesting their response to the gutter damage and telling them that I am going to have another company fix the soffits and requesting a refund for the non-functioning soffits they installed ? as of today ? they have still not responded. So, that?s my story. Without question, this is the worst consumer experience I have ever had. I stronglurge not using Kroll Construction!