Don?t walk away from this company? RUN! With much due diligence, I hired Kroll to install my new roof based on many factors. Brian Kroll came out to my house and presented well, gave me a quote that was in line with my others and appeared to be sincerely interested in solving my leak problems. The trouble started the moment his crew arrived. 1) Per my contract, I specified the use of Grace I&W Shield ? the crew brought a different product with them and when I said something, the crew had to go back out and buy the Grace. 2) Per my contract, I specified the use of a ShingleVent II ridge vent system ? the crew brought a different product and had to go back out and buy the SingleVent II product. Now that they had the right ?parts? more trouble brewed. 1) Once the crew started tearing off the shingles, they told me that because no deck cover was used originally, they would have to tear off the entire deck and replace it. When I talked to Brian, he lowered the price of each sheet to $28.00 and would use plywood. He said he talked to his supplier and explained the situation ? because he would be ordering so much, the supplier would reduce the price. Ruben went to purchase the wood and came back with OSB. After talking to Brian, he said that he meant to use OSB and that plywood would cost significantly more and we used the OSB. Come to find out that he did not use a ?supplier? as suggested, but paid retail price at Home Depot. I also ask him about using deck clips with OSB and he says they will use them. 2) Per my contract, they were to build 2 saddles at both chimneys. The crew was unaware of this and did not bring 2x4?s to do the work. They used 2x4?s that I owned to build them! 3) On one chimney, the crew installed awful black flashing that did not match or step with the chimney. They also didn?t bring out the right color sealant, so they spray painted it to match. Once I saw this, I requested they match the flashing. They tore off the black flashing and made a nicer one, but still didn?t have the right sealant ? now the flashing has 2 different color sealants used. 4) The crew brought out the wrong color drip edge and clashed significantly with the house (they used white). Ruben said that this was the color Brian had ordered. After complaining, they said they would tear off the white and use a matching color ? they did. 5) Per my contract they would ?Replace any rotten roof boards as needed (first 50 feet ? No Charge ? each additional for $2.50)?. When the crew saw approximately 4? of rotten soffit board and 4? of rotten fascia, they hesitantly replaced the wood, but they didn?t have the 1x8 board needed. I had to go to the store to buy it for them. Afterwards, Brian wanted to charge me an additional $20.00 for the labor because ?Soffit and Fascia is not considered a roof board?. I called around and posted on forums ? everyone I asked considered soffit and fascia to be roof boards. 6) The crew did not want to run the Ice and Water in the valleys, rather, they wanted to run the I&W right up to the edge of the roof, but not up the valley. When I talked to Brian about this, at first he said that the space where the roof meets the house is not a valley. After pressing him, he agreed that it was. Then after the job was done, he said he had to charge me for putting I&W up the entire side of the house ? that Ruben said that is what they did. I showed him a picture of the application and he backed off of the notion that it ran up the wall. When crew ran the I&W in the valley, they tore off the insulation where the siding was. They tried to piece it back together like a puzzle, but I stopped them. I had to go the store and buy new insulation! Brian would later try to charge me $80.00 for the labor of replacing the insulation. 7) Per my contract (and code) they were to run 9 feet of the ice and water over my porch. They only ran 6 feet. It wasn?t until I pulled up some of the shingle that I noticed this and they had to tear off about 30?x3? of new shingle to put the I&W down. 8) Per contract, they were to cover/block the existing gable vents the crew was unaware of this. After showing Ruben the contract, they obliged. Now that the job is complete the real fun begins? 1) Per my contract, I was to have 8-12 soffit vents cut in to be covered with perforated soffit material. I actually had 17 installed and was willing to pay the $50 extra for the 5 vents. Come to find out that they did not cut in the soffit vents, that they only drilled 2, 2? holes. The crew also left the insulation blocking the vents. So even if they had cut out the holes properly, they would still not be functional. When I asked Brian about this, he said that unblocking the soffit vents is not part of the roof job. That he was only to cut the holes, not to see that they were functional. This would eventually lead to the house failing inspection. 2) Brian said they purchased 120 sheets of plywood and that 14 sheets were returned, so that a total of 106 sheets were used and charged for. However, I show him a photograph of the remaining plywood both stacked on the ground and in the back of the crew?s truck for return ? and there were 22 left, not 14. He tried to charge me for 8 additional sheets. When I asked him to explain the number in the photo and he said he had none and cannot explain the difference. 3) Having doubts over craftsmanship, I request a 3rd party inspection. Brian was clearly offended and suggested that I have a city inspector come out. I ended up having both ? the 3rd party inspector verified that the soffits were blocked and also found that the crew left 12 exposed nail heads on the ridge caps as well as a small area not properly flashed. Brian sent his crew to fix the nail heads and expose wood ? and though he fixed the exposed wood ? he didn?t fix all the exposed nail heads. I purchased the sealant and did it myself. 4) When Brian came out to the house to collect the balance of the invoice, he wanted to charge me additional for using a discover card on a small portion (~20%) of the total balance. When he first came out to give me the quote, I told him I may need to put a small portion on a credit card, and told me there may be an extra charge to use it ? but said he would talk to the office manager to ?work it out?. When Brian told me that he?d need to install all new decking, I again told him I may need to put it on a card ? he did not mention an additional charge. I pointed out that merchants, by law, cannot charge more for the use of a credit card, that they can give cash discounts, but may not charge extra for using a credit card. 5) After we settled on a price, about a week later, Brian calls me and tells me that he forgot to charge me ~$90.00 for using the deck clips. He also reminded me that I still need to pay for the labor of the replacing the soffit and fascia boards as well as replacing the siding that he took off. 6) Another half week later, the office manager calls me and requests my permission to run the balance on my credit card. That Brian gave her a total to charge me and wanted to complete the transaction. Though hesitant, I wanted to end this whole thing and agree on the total. THEN? Brian calls me later in the day and said that the amount I paid didn?t seem right. He then tells me that he accidentally ripped up the copy of the contract with my amount due and payment information. 7) During that same call, he asked again about a total of about $245.00 that I still owe. I tell him that I do not agree with the charges and that I will not pay them. 8) In the morning, I called the city inspector. Though he initially passed the inspection ( I wasn?t there to speak to him when he inspected it), I pointed out that the soffit panels were covering up small holes drilled into the soffit as well as them being blocked and he sent me a disapproval of inspection notice from the City of Farmington Hills. 9) Brian calls me the next day and arranges to have a guy come out and fix the soffit venting issue on the following weekend. I sent him an email with my expectations of repair, and he replies saying that he will fix the soffits. 10) Then, his brother, Todd Kroll calls me 2 days later and asks to reschedule the soffit repair because they have another job to do and did not want to upset another customer! 11) In the end? he sent a guy out to fix the soffits 10 days later, and when the guy arrives, he said he didn?t bring the soffit material needed to cover up the holes and since the place they buy from is closed, will have to come back another day to fix it. I called Kroll?s office and the office manager said she would have either Todd or Brian return my call ? they never returned my call. I left 2 unreturned messages on Brian?s voicemail. I sent both Todd and Brian follow-up emails asking for a response ? they never responded. This experience can?t get worse, right? WRONG! I recently noticed there was a big dent in the gutter that I thought may have been caused during the roof install ? and sure enough, when the roofers were on the roof, they build a contraption out of plywood and (my) 2x4?s to help them get the debris off the roof more. This contraption didn?t work and left a big crease in the gutter. I sent Brian and Todd Kroll photos of the gutter immediately preceding the installation, a photo of the roofers actually using the contraption and a photo of the gutter immediately after the install with the damage done ? and of course ? NO. Two weeks ago I sent them a certified mail requesting their response to the gutter damage and telling them that I am going to have another company fix the soffits and requesting a refund for the non-functioning soffits they installed ? as of today ? they have still not responded. So, that?s my story. Without question, this is the worst consumer experience I have ever had. I stronglurge not using Kroll Construction!