Factory Plaza Inc
Factory Plaza Inc
Factory Plaza is your place for kitchen cabinets and countertops needs. We can make new cabinets, refinish your doors, fabricate granite, marble or quartz countertops. Factory Plaza is one of the largest manufacturers of kitchen cabinets in the Midwest. We make our own brand American Wood Cabinets. We are a leader in the granite, marble & quartz fabrication and installation industry. Factory Plaza creates immaculate kitchen countertops, islands, bars, bathroom vanities, fireplaces. We provide quality, service and value beyond compare. Factory Plaza has earned a very good reputation over years: A+ rating from BBB, Angie’s List Super Service Awards, Best of Houzz Awards, and over a thousand 5-star reviews across the web. Factory Plaza is a family-owned business headquartered in Bensenville, IL. Here, at Factory Plaza our customers are our neighbors, our friends, and our business partners.
"I am a repeat customer over last 6 years. I am disheartened by issues encountered with my recent countertop order (originally placed in June) from Factory Plaza and the subsequent handling by their employee/PM. I ordered a stone countertop for a 36-inch sink base cabinet, specifying sink and faucet cutouts and an industry-standard overhang. This was a very simple order. Here is a summary of the problems encountered and specifically attributable to the Project Manager: Sink Cutout Issue: I provided a sink template for the countertop cutout and was billed accordingly. Instructed to pick up the countertop, it lacked the sink cutout. PM had not provided fabrication team with the sink template. Countertop was not ready and was sent back to fabrication. Faucet Cutout Issue: Advised to bring in the sink for an accurate cutout. Upon another pickup attempt, discovered that the faucet cutout was missing. Countertop sent back to fabrication. Overhang Issue: Advised to pick up the countertop, it was discovered that it was an inch short due to missing industry-standard overhang. These repeated errors indicate a severe lack of due diligence and attention to detail. Factory Plaza has been negligent and uncompromising and failed to accurately document and follow through with the specified requirements. I have previously had successful experiences with different Project Managers employed by Factory Plaza, including: - Full kitchen countertop fabrication and installation - Outdoor bar countertop fabrication and installation - Custom bathroom vanity and countertop fabrication and installation - Laundry room countertop fabrication with customer provided measurements (Same order request as in this formal complaint.) Issues with this particular project highlight a significant lapse in service quality, stemming from PM's inadequate management. These missteps have delayed the project and resulted in additional inconvenience and frustration."
Autumn B on September 2024
Factory Plaza is your place for kitchen cabinets and countertops needs. We can make new cabinets, refinish your doors, fabricate granite, marble or quartz countertops. Factory Plaza is one of the largest manufacturers of kitchen cabinets in the Midwest. We make our own brand American Wood Cabinets. We are a leader in the granite, marble & quartz fabrication and installation industry. Factory Plaza creates immaculate kitchen countertops, islands, bars, bathroom vanities, fireplaces. We provide quality, service and value beyond compare. Factory Plaza has earned a very good reputation over years: A+ rating from BBB, Angie’s List Super Service Awards, Best of Houzz Awards, and over a thousand 5-star reviews across the web. Factory Plaza is a family-owned business headquartered in Bensenville, IL. Here, at Factory Plaza our customers are our neighbors, our friends, and our business partners.
"I am a repeat customer over last 6 years. I am disheartened by issues encountered with my recent countertop order (originally placed in June) from Factory Plaza and the subsequent handling by their employee/PM. I ordered a stone countertop for a 36-inch sink base cabinet, specifying sink and faucet cutouts and an industry-standard overhang. This was a very simple order. Here is a summary of the problems encountered and specifically attributable to the Project Manager: Sink Cutout Issue: I provided a sink template for the countertop cutout and was billed accordingly. Instructed to pick up the countertop, it lacked the sink cutout. PM had not provided fabrication team with the sink template. Countertop was not ready and was sent back to fabrication. Faucet Cutout Issue: Advised to bring in the sink for an accurate cutout. Upon another pickup attempt, discovered that the faucet cutout was missing. Countertop sent back to fabrication. Overhang Issue: Advised to pick up the countertop, it was discovered that it was an inch short due to missing industry-standard overhang. These repeated errors indicate a severe lack of due diligence and attention to detail. Factory Plaza has been negligent and uncompromising and failed to accurately document and follow through with the specified requirements. I have previously had successful experiences with different Project Managers employed by Factory Plaza, including: - Full kitchen countertop fabrication and installation - Outdoor bar countertop fabrication and installation - Custom bathroom vanity and countertop fabrication and installation - Laundry room countertop fabrication with customer provided measurements (Same order request as in this formal complaint.) Issues with this particular project highlight a significant lapse in service quality, stemming from PM's inadequate management. These missteps have delayed the project and resulted in additional inconvenience and frustration."
Autumn B on September 2024
