Get matched with top gutter repair and replacement pros in Virden, IL

"Perfect. I enjoyed getting to sit in the storm shelters at their showroom to help with size selection. After signing up for the install, they connect you to an online portal to manage the contract and to update building permit number, etc. Installation was prompt and clean."

"Mr. Wake suggested that I have an air conditioning unit installed in an upstairs bedroom to provide extra comfort to an otherwise too hot room in the summer time. He recommended an appropriate size of air conditioner, removed an existing window, built a frame for the unit and installed it. Additionally, he provided a description the work to be done to satisfy the requirements of the condominium association. His solution saved me a considerable amount of money. I recently contacted Mr. Wake for an estimate on a repair. He was knowledgeable and honest and provided some very helpful information regarding the work to be done. Mr. Wake is a stand up and talented guy. I would not hesitate to hire him again."

"As senior citizens, it’s hard to get things done that in years past we were capable of doing ourselves. Climbing ladders to hammer Loose facia, fixing a window that was cracked, fixing a screen in a storm door thats on s roller(used to just pop the screen in and out). Little things mean a lot to keep your home updated and looking good. Curb appeal makes a difference. That being said we want to give a big five star rating to Sutton’s for being there to get all this things done for us. We are so happy with the job they did. Everything looks great. Love our new screen door, is so nice to not have duct tape holding the screen together. We can’t thank you enough. Great service from a great company. Shout out to Adam and all the other workers, job well done."

"Great communication! We received an itemized estimate prior to the work beginning. We had communication regarding start times and updates each day. The work performed was CLEAN and very, very professional. There's a reason Kate Lesley Inc is so highly rated on Angie's List. We will be hiring them again soon for more projects."

"Appointment for estimate was prompt. Price quoted was fair. Post-estimate communication from company was poor to non-existent. Workmanship on (single) date of service was good. Time between the date of estimate and the date of service: 351 days. Explanations given for the delays were weak. Billing was very prompt. No price adjustment was offered for the extensive delays."

"I’ve used Smith General Contracting twice. Both times were for shingles blown off my roof because of high winds. First time, everything went well. It was raining and needed a responsive service and they showed up within an hour. Fixed it but the cost I thought was extreme for replacing 3 shingles. Second time was this past week where 3 shingles again were ripped off. Wasn’t happy to use them again but no one else even called me back. So they are responsive! But they decided to replace several more, including the area they already worked on earlier in the year. They tell me I need a new roof and I should put in an insurance claim. They again charge me a massive amount of money for 2 hours of work. The son calls Gary after I complain who starts saying his employees make $35/hr, material cost, and taxes. Well added it up and added an extra hour of service time because they had to run and get a packet of shingles. Took them another 30 minutes, but I add an hour. What he charged me was $200 more than the numbers he threw at me during our conversation. Ridiculous. He says you around on Saturday? I say yes. Says I’ll be out at 8:30 AM sharp. We’ll walk the roof, take pictures, and get an estimate for an insurance claim. He ghosted us. No call, didn’t even show up. Steer clear of this company unless you want to overpay and be treated poorly."

"Hired, payed over 68 grand and still haven’t gotten the roof fixed. Been over 3 years now. Keeps saying he will be over next week and then he never called again. Complete scammer"

"I am completely disappointed and appalled with this company. I received the worst customer service and professional I have ever experienced with a "professional" company. The gentleman who came to my house to do the free estimate wrote the quote on the back of his business card as the "official quote." He said they could get the work done in the next 2 weeks, which I was impressed with because gutter companies are super busy right now. So I said that sounds great and he would be in touch to schedule an appointment, giving me a chance to quote a couple other companies and have the option to say no if I found a better deal. Two days later some guys show up at my house at 8 AM in an unmarked truck saying they were at my house to do the gutter work. I had not received an official quote OR a written or verbal notification of the appointment. Fortunately for them, I needed my gutters fixed as soon as possible and they had a comparable price, so I let them do the work. Immediately the workers started blaring their music which woke up my stay at home mom neighbor and her daughter, they were extremely unhappy!! The workers also left cigarette butts, screws and other debris all over my driveway, yard, and on the street in front of my house!! The work was done in a timely manner and it seemed like they did good work so that is a plus to this all. THEN I started getting hounded by the manager of the company about a payment. I had still not received ANY formal information what I would be paying for, and I had to ask multiple times for it to be given to me before I gave them a payment. On the quote it said I did not have to pay until January, however my phone was getting blown up for a payment (and they were not accepting of the payment to be mailed in with the quote for my own validity purposes). Then, a few days later, the owner of the company emailed me to get a free estimate on my house?!?!?! AND the guy who had already come to my house to do the estimate called me again to schedule an appointment. I was completely taken back that they had no record of my address or having the work documented in their system. FINALLY, once I had a verbal conversation with both the owner and manager, I realized there was a warrantee on the products put on my house but was never given the information of that, even from the beginning quote (remember the price was written on the back of a business card). So they promised to email that information in case anything were to happen I knew what was covered and how to go about getting things replaced. But, over a week later I still have not received an email with all this information; it is NOT MY JOB TO HAVE TO AS FOR THIS INFORMATION!!!!! All in all, the gutters are great and I am impressed with the quickness of getting them up; BUT everything else about this company is a complete disaster and a mess. I WOULD NOT RECOMMEND THEM TO ANYONE ELSE, PICK ANOTHER COMPARABLE COMPANY WHO WILL GIVE YOU THE CORRECT PAPERWORK AND INFORMATION FROM THE BEGINNING!"

"Very high pressure sales. For your own sake have cameras rolling during sales pitch. Don’t let them make you believe that the installation is done by Erie. Totally subcontracted. Talked us into choosing them even though they were 7k higher than other roofers with the promise of higher quality service that didn’t happen, job site was a mess had to inspect gutters they were not cleaned. They came back out cleaned said it was done got back up on ladder gutters still full and found damaged siding on back of chimney. After filling with BBB repairs and cleanup were done just not worth the higher price. Price started at $26 a square for metal and $15. For fiberglass after 4 hours of sales it came down to $21 metal and $10.5 a square foot fiberglass. I surely have buyers remorse hopefully this review helps someone in their decision. Also suggest reading this [*** Link removed ***] prior to reading all the A+ ratings on BBB Also make sure proper permits were pulled they did not pull one till after the install when I questioned it. Good Luck"

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."