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"It went fine. They did a good job of working around the maze of piping under our kitchen sink, trouble shooting, and giving me clear descriptions of 2 different repair options. The repair person had some good advice regarding removing grease build
up ourselves and how to avoid clogs that may come from a garbage disposal. (I don't know if ours did.)
The only thing I didn't like was that the bill at the end seemed a little high, and they didn't include a breakdown of how they had arrived at that amount. (e.g. parts and service hourly costs. Big Deal discounts, etc.)
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"As many people in the Chicagoland area likely experienced, we had some plumbing issues as a result of the Great Polar Vortex of 2019. Since we were running our water to prevent pipes from freezing, we found that we had drainage issues with our upstairs bathroom. We noticed a leak staining our kitchen ceiling and basement wall so we figured it was coming from the upstairs bathroom since that's where we had the sink turned on to drip. Guillermo came over on a Saturday to take a look at the problem. He arrived on time but wasn't 100% prepared for the task at hand. I was a little concerned with his indecisiveness on where to begin looking for a problem. He kept asking me where I wanted him to cut into the wall and look but I'm not the professional, you are. I guess maybe he was doing it because he was going to have to cut into drywall and he wanted me to give him permission to do it so I wouldn't be mad? I'm not sure but it wasn't super professional especially since I have no clue what is going on inside the walls. I don't know what different types of leaks look like and, presumably, he does. He ended up cutting way too much drywall, including in the back of the pipes and then couldn't even see the drain pipe to the plumbing he was there to inspect. Our insurance likely won't cover that so we'll be on the hook for repairing it. Sigh. Once Guillermo guessed the source of the leak, the plumber still had questions. He basically said he could cut into the ceiling under the toilet and look around or take the toilet out and see if it was a flange issue. He wanted me to make that call even though I don't know anything about plumbing. Of course, he cuts into more drywall, can't see a leak, so he still has to go take the toilet off. Turns out the toilet and the drain pipe were the issues. In the midst of cutting into the ceiling, the plumber realizes he doesn't have a ladder tall enough to see into the ceiling and neither do we. He has to go to a hardware store in the middle of all this to get one and then he comes back with a broken one (not his fault, but such a time suck). So he's out again to get a new ladder to replace the broken one just so he can look up into our ceiling. I feel like all the plumbers should be equipped with ladders and other equipment they might need in all kinds of houses because we aren't the only people in Chicago with high ceilings. That ended up being 90 minutes of time we'd never get back just waiting for him to come back and finish the diagnosis. Once we figured that out, we waited for the instillation crew to come in and replace a few feet of drain pipe and install a new flange for the toilet. We had to wait four days for someone to come and do the install which seems a bit long for a job that takes about two hours. Same thing happened with the install crew: they didn't have the correct size flange so they had to stop work and go to the hardware store. They were gone for almost an hour so my husband was just stuck waiting. They did a good job on the install once they were back and had the right equipment so our toilet is in fine, working order and draining properly. We ended up paying about $1900 for all of this work, the majority of which was labor costs. It really seems a bit high that these guys are making about $250 an hour for "work" that included going to Home Depot to get more supplies that they didn't come with in the first place. The work they did shouldn't have even taken that long and I got stuck with the bill, which seems odd. Another $375 of that was just to let the first plumber make holes in my wall that weren't totally necessary just to discover the toilet flange wasn't big enough. I know that it's not his fault that he couldn't see that the toilet was installed improperly from the outside, but it was really upsetting to have the plumber basically ask me what to do in terms of where to look for plumbing problems I know nothing about. Their customer service was always nice and easy to deal with, so that was a plus. Overall, I am happy with the work that they did since my toilet works and is no longer leaking, but I felt like the process of dealing with the plumbers in the house was somewhat unprofessional since the first didn't seem to know what to do and both sets of plumbers did not come prepared with the equipment they needed to do their jobs."

"Great! They were unable to get all the way to the street from the catch basin. It was suggested I add a sewer clean out assure all the roots were gone and make it easier for future cleaning. This was suggested in the past, by another company , but the cost was out of sight. This company was very fair in price for both the cleaning (which included the inspection with the camera) and for the clean out installation."

"I've used Splash Plumber for several projects and have never been disappointed. I've worked with Tom McHugh and he has always been responsive, punctual and very professional. Every job he has done for me, you would never know he was there because he is so meticulous and clean; I can't say that about too many service providers. His rates are very well priced and fair; I've never felt as if I was taken advantage of and he always makes a point to tell you upfront exactly what will be need in a job so there are no surprises or hidden costs. I've recommended Tom and Splash Plumber many times and will continue to do so; I appreciate their integrity, knowledge base and work ethic.
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We have 20 years of experience in the restoration and refinishing of antique claw foot bathtubs and pedestal sinks. We have devised a unique and quality process that will bring your fixture back to life. We will take your fixture by appointment and have it for 4-6 weeks. This time frame allows us to pamper your antique with the time and quality that it deserves. Delivery and pick up is available at an additional charge.

"Sink was stopped up and the bathtub was running slow.  The team arrived on sort notice, coming when they said they would.  The work was done  and the  bathroom cleaned up in a short period of time.  It cost me $388 to rod two drains.  The price was shocking.
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"This guy is the man! I called him because my kitchen sink was leaking and my disposal sounded like it was dying. He came out and super honest and professional. He fixed the garbage disposal in about 30 seconds and then looks at my pipping. He told me that I needed new pipes under the sink and have me an estimate of $250. He then went to bathroom sink bc it was also leaking and told me I needed a new faucet. He came back 1 week later and replaced All of it! The pipes were $250 and the faucet was $250 (because he had to buy it and then install it) I will use him all the time moving forward!"

We are a small family owned plumbing contractor company that’s specialize in service repair work. We also specialize in kitchen and bath remodels. Our family have been in the construction business for over 5 years and have built an excellent reputation with our clients.

"Our sewer line had severed where it comes out of the house. This caused our toilets to start backing up, so we placed an emergency call on a Sunday. The tech came within about an hour and diagnosed the problem with their camera inspection equipment. It was raining and the tech had to feed the camera line from the cleanout in our front yard, but he was as friendly and kind as could be. Once he had diagnosed the problem, he spent a fair amount of time getting the repairs scheduled for later that day, which involved coordinating his crew, the village, and JULIE, since they had to dig up the front yard to fix the issue. The crew arrived later that day - they were also extremely professional and extremely pleasant to deal with.
While the repairs were very expensive, I was very impressed with everyone from Black Diamond. They seemed genuinely happy to help us with our emergency, even though it meant spending a Sunday working in the rain and high humidity. Since they had to leave the hole open overnight, they were careful to cover the hole completely with plywood so that no one would accidentally
fall in.They returned early Monday morning to backfill the hole in our yard, once the village had inspected the work.
 I will definitely use these guys for any plumbing issues that I have from here on.
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"This is the second time I have worked with Windy City plumbing and they are great. For this services they provided an estimate of $240 for the work of removing the old tub overflow and waste and installing a new one as well as an estimate for a kitchen sink drain. They showed up on time for the estimate (i decided not to do the sink) and for the work. They completed the work quickly and checked with throughout for all decision such as using the built-in drain stopper or the existing drain basket which we went with.
At the end of the job, because the work wasn't as much as they had estimated Jose only charged me $125 even though I had agreed already to the initial estimate. Above and beyond my expectations in every regard and I would recommend them to anyone!


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