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"The repair was never done; my $1000.00 paid deposit was returned to me after more than a month of waiting for the repair. These are the details: A brick on my chimney was loose and then was dislodged during a wind storm, and other of the chimney bricks were becoming loose. A written estimate for repair of the chimney was provided by Excel. I paid $1000.00 up front, which was half of the estimate, and agreed to pay the other $1000.00 after the work was completed. The Excel company employee set up the scaffold and was preparing to climb and do the repair when an employee of the City of Peoria's electric company, Ameren, pulled up and told the Excel employee to immediately disassemble the platform because it was unsafe: it was too close to the electric lines - that no-one had notified the company that this work was planned so that the wires could be turned off by Ameren during the work. The Ameren employee then called the Excel company owner himself to tell him this, and then the Ameren employee did not leave until the scaffold was completely removed and the Excel employee had left with it. The Excel employee told me before he left that the company would be back in a few days to do the repairs. But more than a month went by and I heard nothing more from them. After more than a month with no repairs done or attempted again, I contacted Excel again and asked them to either do the repairs or return the $1000.00 that I had already paid them. At that point, the Excel company said they would return the money, and they did so."

Lin W on March 2020

We are a full service fireplace and chimney professionals.

"The repair was never done; my $1000.00 paid deposit was returned to me after more than a month of waiting for the repair. These are the details: A brick on my chimney was loose and then was dislodged during a wind storm, and other of the chimney bricks were becoming loose. A written estimate for repair of the chimney was provided by Excel. I paid $1000.00 up front, which was half of the estimate, and agreed to pay the other $1000.00 after the work was completed. The Excel company employee set up the scaffold and was preparing to climb and do the repair when an employee of the City of Peoria's electric company, Ameren, pulled up and told the Excel employee to immediately disassemble the platform because it was unsafe: it was too close to the electric lines - that no-one had notified the company that this work was planned so that the wires could be turned off by Ameren during the work. The Ameren employee then called the Excel company owner himself to tell him this, and then the Ameren employee did not leave until the scaffold was completely removed and the Excel employee had left with it. The Excel employee told me before he left that the company would be back in a few days to do the repairs. But more than a month went by and I heard nothing more from them. After more than a month with no repairs done or attempted again, I contacted Excel again and asked them to either do the repairs or return the $1000.00 that I had already paid them. At that point, the Excel company said they would return the money, and they did so."

Lin W on March 2020


Gas Logs questions, answered by experts

Almost all new buildings in California need an earthquake shut-off valve. The requirements for an earthquake gas shut-off valve (and who can install it) depend on where you live. For example, according to the Los Angeles Municipal Code, you’re required to hire a licensed contractor to install one whenever you build, sell, or renovate a home. Check with your local building department for your city’s laws on installing, permitting, and inspecting earthquake shut-off valves.

Comprehensive checks, utilizing proper materials, and immediate leak testing.

No, you shouldn't cap a gas pipe with a compression fitting because they aren't designed for gas lines and can pose serious safety risks. Gas pipes require threaded caps that create a secure, leak-proof seal capable of handling gas pressure. Using a compression fitting could lead to dangerous gas leaks—a hazard you definitely want to avoid. 

There isn’t a way to convert electric fireplaces easily or cheaply to gas. The process requires major renovations, as opposed to wood fireplaces, which are often already vented and have space for the gas-burning equipment. To convert an electric fireplace to gas, you’d need to remove your old fireplace and get a completely new install.

Safety steps include proper vent installation, connector tightness, and leak testing. A safe environment must be maintained throughout.

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