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Safeway Chimney Sweeps Inc

Founded 1984 • With Angi since September 2011

4.8

(87) Verified Reviews

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Business Details

Phone Number

Address

PO Box 1326

Frankfort, IL 60423

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Description

Safeway Chimney Sweeps & Duct Cleaning has been a family owned and operated business serving the greater Chicago land area since 1984. We are fully insured and C.S.I.A. certified. Safeway Chimney Sweeps & Duct Cleaning is a full service company providing both cleaning and repairs. A 22 point safety

Verified Reviews

A few reviews for this pro...
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Regina H.
5.0
12/15/2022
My appointment from the office scheduler to the pros that performed the task of cleaning my fireplaces was great!!! They were very professional and timely.
Description of Work
My pro cleaned my two gas fireplaces and checked for gas leaks. He informed me step by step on everything he did for its maintenance. He also informed me that the fireplaces were in excellent condition. Most impressive was his answer to my question regarding how often I should have them cleaned. His answer had integrity rather than a company trying to get unnecessary business for money. This is a company I can trust and recommend to others! I also had the pleasure of communicating with a very professional office scheduler who moved me up when someone canceled and it was much appreciated. I will definitely use Safeway Chimney again!
Category
fireplaces

Service Provider Response

Thank you [Member Name Removed] for taking time to write this review. I'm thrilled to hear you had no problems from the office staff all the [Member Information Removed] to the technician, Sean, who was professional and timely. Here at Safeway we really value the opinions of our customers! Thank you again.
Eric H.
5.0
10/08/2022
Timely chimney/fireplace cleaning and inspection was performed. Needed repairs explained and visually displayed via camera. Estimate given and accepted. Work was performed for the most part exactly as described. Very professional and courteous crew. Cost was $4575. My only minor gripe would be that more tuck-pointing could have been performed in the fire box itself. Otherwise, a very good job performed, and I would hire them again.
Description of Work
Chimney smoke chamber, firebox, flue and cap repair.
Category
chimney sweep, masonry, chimney caps, chimney repair, fireplaces

Service Provider Response

[Member Name Removed], Thank you for your positive feedback. We are so happy we were able to diagnose all your issues and get you back up to code! So happy to hear that Sean was able to give you an accurate expectation of the proposed work and was able to remain professional and courteous. Those traits are important to us here at Safeway Chimney.
Jacqueline C.
5.0
10/04/2022
Sean did a great job and was very knowledgeable.
Description of Work
chimney cleaning
Category
chimney sweep

Service Provider Response

[Member Name Removed], We are happy to hear Sean is representing Safeway Chimney in a positive way. We are very glad he was able do the work in a manner that left you happy with your experience. Thank you so much for taking the time to write this review.
Ellen D.
5.0
05/16/2022
Very thorough, knowledgeable, and efficient.
Description of Work
Cleaning and inspection
Category
chimney sweep, chimney repair

Service Provider Response

[Member Name Removed], We so appreciate your kind words. They are very much appreciated. We are glad you found Sean to be very thorough, knowledgeable and efficient. It has been a pleasure to serve you and we are thrilled to hear you would use us again. We are so happy to have you as a customer.
Mike Y.
5.0
01/18/2022
Fantastic company! Friendly, quick and communicative service. Will use for years to come. Sean and Tyler were amazing!
Description of Work
Fireplace clean/inspection
Category
chimney sweep, masonry, chimney repair, fireplaces
Anthony C.
5.0
01/22/2021
The Safeway crew was very professional and were very careful to leave our house as clean as it was when they arrived. They were courteous and explained everything. We were very satisfied and will hire them again.
Description of Work
Chimney cleaning and inspection.
Category
chimney sweep

Service Provider Response

Thank you so much! We appreciate your business!
Cari C.
5.0
11/24/2020
When we moved into our new home in 2016, the fireplace had a gas smell so we turned off the gas and never used it. After begging my husband for 3 years to find someone to fix it, I took matters into my own hands. I’m not even exaggerating when I say the very next day the Safeway Chimney Sweep van drove right past me at Home Depot. It was a sign. While I normally am socially awkward with strangers, I walked up to the employee and asked him several questions: whether they service gas fireplaces, whether they travel as far as Bourbonnais, whether they are accepting new clients, etc. He was sooo nice and answered all my questions. I called the very next day and scheduled my fireplace check/repair. Fast forward to my appointment today. Can you guess who I see outside my door? The same guy I bombarded at Home Depot. I found out his name is Jeremy. And crazy enough, he wasn’t even supposed to be my technician today. He had offered to take the last call for his co-worker who had a crazy day. Another sign. He was so professional, kind, and knowledgeable. He wore a mask and booties and put down plastic to keep his work area clean. He fixed the issue and educated me about my gas fireplace along the way. And again, he was sooo nice. I seriously cannot say enough about Jeremy and Safeway Chimney Sweeps.
Description of Work
Gas Fireplace Check/Repair
Category
fireplaces

Service Provider Response

We love to hear this! Thank you so much! We appreciate your business!
Michael M.
1.0
11/21/2020
Had major chimney repairs done last year w/out issue. Rescheduled to have my chimney cleaned this year. Was called day prior to confirm my appointment which I did. On the day of appointment no one showed up. I waited two hours after the scheduled time before calling to check in. When I called they looked up my appointment telling me it was rescheduled for January because I called and told them I had tested positive for covid, this never happened. When I told them I never made this call or tested positive for covid. I was simply told "they had no way to verify that" no apology or concern for their mistake was made. Overall the tone was too bad for me and it wasn't their problem.
Description of Work
Chimney Inspection/cleaning
Category
chimney sweep
Jim H.
5.0
12/14/2019
Awesome! On time, courteous and professional. I would highly recommend
Description of Work
Replace chimney cap
Category
chimney caps, chimney repair

Service Provider Response

Thank you. We appreciate your business.
Julia C.
5.0
12/01/2019
They found many problems with the chimney which we were not really surprised at because we had more or less ignored it for a while. They probably saved us from having a devastating fire.
Description of Work
Chimney sweeping
Category
chimney sweep, masonry, chimney caps, chimney repair, fireplaces

Service Provider Response

Thank you so much! We appreciate your business...
Don B.
5.0
10/28/2019
this is my third time with this company. They are punctual and efficient. they swept the chimney and vacuum the wood burner and cleaned up the mess around it after. Well done Brian 👍
Description of Work
Chimney sweep & inspection.
Category
chimney sweep, chimney caps
Barbara S.
5.0
10/28/2019
Very well. Jeremy was professional in his inspection and cleaning and he did a nice job keeping the area clean while he worked. Office staff is also pleasant and very helpful.
Description of Work
Chimney cleaning
Category
chimney sweep

Service Provider Response

Thank you so much! We appreciate your business and look forward to hearing from you again...
Charles A.
5.0
10/24/2019
Arrived early, brought in equipment, got set up and cleaned the chimney. After he packed up you couldn't tell he was here. Will definitely use their service's again.
Description of Work
chimney sweep
Category
chimney sweep
Ed L.
5.0
10/11/2019
Dryer vent cleaning My vent is unusually long the tech did a great job
Description of Work
Chimney Repair
Category
chimney repair, dryer vent cleaning
Don K.
5.0
09/27/2019
Very complete and well done job completion a very through inspection and cleaning. Tech was very knowledgeable.
Description of Work
Chimney Inspection and Cleaning
Category
chimney sweep, masonry, chimney caps, chimney repair, fireplaces

Service Provider Response

Thank you for your kind words [Member Name Removed] and thank you for your business. Have a great weekend.
Frank D.
5.0
09/27/2019
Great as always. Been using them for years
Description of Work
Chimney Repair
Category
chimney sweep, chimney repair, fireplaces

Service Provider Response

[Member Name Removed], Thank you for your business throughout the years. We appreciate you. Have a great weekend. Sue
Mike A.
5.0
09/17/2019
safeway did a great job for me and I have used them for several years.
Description of Work
Chimney Repair
Category
chimney sweep, chimney repair, fireplaces

Service Provider Response

[Member Name Removed], Thank you for your patronage throughout the years. We appreciate you. Sue
George V.
3.0
08/13/2019
I hired the company to clean the dryer vent, fireplace chimney, and air ducts. Getting an estimate and scheduling the work went fine. The day before the scheduled work, the company called to tell me they couldn’t clean the air ducts because they were having problems with the trailer hauling the equipment. They would still come to clean the dryer vent and fireplace chimney. The workers were quick professional and explained everything in detail. They even took the time to explain how to use a gas fireplace since this is my first fireplace. The work was performed July 12, 2019. I went up on the roof on August 14, 2019 to check for leaks and found the caulking around the fireplace chimney and roof had worn out and was peeling away. Part of the chimney cleaning is to inspect it, I expected to be informed about issues. I was told everything looked good. The company was supposed to contact me to reschedule the air duct cleaning once the trailer was fixed. After two weeks I hadn’t heard from them. I placed a call and left a message. After another week of no response I hired another company to do the work. I wouldn’t hire again.
Description of Work
Dryer vent, Air duct and Chimney cleaning.
Category
air duct cleaning, fireplaces, dryer vent cleaning
Doug R.
5.0
05/28/2019
Kyle and the crew were on time courteous and clean. Turned out I needed more than just the cleaning to get the certification needed to close on the house. Not only was the quote reasonable for the repair, but they actually moved jobs around the holiday weekend to accommodate me. That’s service!!
Description of Work
Needed a village verification for Olympia Fields.
Category
chimney sweep, chimney repair
Pat L.
2.0
03/02/2019
I purchased money for coupon ... then they told me CHIMNEY was too tall for them to inspectk
Description of Work
Paid for CHIMNEY inspection
Category
chimney repair

Service Provider Response

Sorry for your experience [Member Name Removed]. We made several attempts to contact you but every phone number you gave to Angies list has been disconnected. We had worked with Angies list for several weeks to contact you.
Ed B.
5.0
01/17/2019
They were early(good for me). Got right to it and we’re so nice. So very nice and efficient.
Description of Work
Chimney cap reattached
Category
chimney repair
roger G.
2.0
11/30/2018
they were booked to far in advance so I hired someone else. I tried 8 or 9 times to cancel but could not get anyone, or to leave a message. I was going to let them come on the schedule time, then tell them, but I gave it one more time. and they answered.
Description of Work
vent cleaning
Category
chimney repair, dryer vent cleaning

Service Provider Response

Good morning [Member Name Removed], We're really sorry about the experience you have had with our company thus far. When we have 2 customers on the line, our answering machine doesn't seem to pick up. We're looking into this issue and are hoping to resolve it as soon as possible. I understand your frustration and would like the opportunity to make this right. I will reach out to you soon and see if we can come to a resolution. Thanks for your feedback, Jeremy Florian Service Manager
Karen S.
3.0
10/24/2018
Very sloppy and did not put my washer and dryer back in the correct spot.
Description of Work
Dryer vent cleaning
Category
dryer vent cleaning
Cheryl H.
5.0
10/13/2018
Jeremy was outstanding. Called first and came early. Very thorough. He explained and pointed out everything he was seeing about the firebox. Recommended some repairs. He appears very committed to ensuring you have a safe fireplace. He even looked at the wood we burn. Left the place very clean. I’ve already made appointment for repairs. I highly recommend this company and Jeremy. I did take advantage of Angie’s List discount deal. When I first called, they were annoyed that Angie’s list offered a discount. They asked if they could check into it and call me back. I was called within an hour and they honored the discount. A little rough start but they redeemed themselves nicely.
Description of Work
Chimney sweep for normal cleaning before winter fires start.
Category
chimney sweep
C G.
5.0
06/21/2018
Sean was fantastic and spent 2 hours trying to rid our vent of bird feces. We just moved into a new home (just built) and the builder's dryer vent cleaner only vacuumed out the vent and their job was not sufficient. We really appreciated Sean's hard work and determination to clear as much as he possibly could. We will definitely use this company again!
Description of Work
cleaning of dryer vent
Category
dryer vent cleaning

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    Chimney Repair
    Chimney Sweep
    Fireplaces
    Dryer Vent Cleaning
    Chimney Caps
    Masonry
    Gas Logs
    No License Required for Trade
    Trade License Authority
    CSIA
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, Discover
    Warranties
    Yes

    Services Offered

    Serving Chicagoland since 1984 | CSIA Certified Chimney Sweep | Chimney cleaning, fireplace maintenance, woodstove, chimney repairs, masonry repair, flue liners, dampers and caps installed, gas logs, air duct & dryer vent cleaning, chimney, chimney liner, fireplace, tuckpointing, and more.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Safeway Chimney Sweeps Inc

    How is Safeway Chimney Sweeps Inc overall rated?

    Safeway Chimney Sweeps Inc is currently rated 4.8 overall out of 5.

    What days are Safeway Chimney Sweeps Inc open?

    Safeway Chimney Sweeps Inc is open:

    Sunday: Closed

    Monday: 8:30 AM - 4:00 PM

    Tuesday: 8:30 AM - 4:00 PM

    Wednesday: 8:30 AM - 4:00 PM

    Thursday: 8:30 AM - 4:00 PM

    Friday: 8:30 AM - 4:00 PM

    Saturday: Closed

    What payment options does Safeway Chimney Sweeps Inc provide

    Safeway Chimney Sweeps Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover

    Does Safeway Chimney Sweeps Inc offer free estimates?

    No, Safeway Chimney Sweeps Inc does not offer free project estimates.

    Does Safeway Chimney Sweeps Inc offer eco-friendly accreditations?

    No, Safeway Chimney Sweeps Inc does not offer eco-friendly accreditations.

    Are warranties offered by Safeway Chimney Sweeps Inc?

    Yes, Safeway Chimney Sweeps Inc offers warranties.

    What services does Safeway Chimney Sweeps Inc offer?

    Safeway Chimney Sweeps Inc offers the following services: Serving Chicagoland since 1984 | CSIA Certified Chimney Sweep | Chimney cleaning, fireplace maintenance, woodstove, chimney repairs, masonry repair, flue liners, dampers and caps installed, gas logs, air duct & dryer vent cleaning, chimney, chimney liner, fireplace, tuckpointing, and more.