Safeway Chimney Sweeps Inc

My appointment from the office scheduler to the pros that performed the task of cleaning my fireplaces was great!!! They were very professional and timely.

Timely chimney/fireplace cleaning and inspection was performed. Needed repairs explained and visually displayed via camera. Estimate given and accepted. Work was performed for the most part exactly as described. Very professional and courteous crew. Cost was $4575. My only minor gripe would be that more tuck-pointing could have been performed in the fire box itself. Otherwise, a very good job performed, and I would hire them again.

Sean did a great job and was very knowledgeable.

Very thorough, knowledgeable, and efficient.

Fantastic company! Friendly, quick and communicative service. Will use for years to come. Sean and Tyler were amazing!

The Safeway crew was very professional and were very careful to leave our house as clean as it was when they arrived. They were courteous and explained everything. We were very satisfied and will hire them again.

When we moved into our new home in 2016, the fireplace had a gas smell so we turned off the gas and never used it. After begging my husband for 3 years to find someone to fix it, I took matters into my own hands. I’m not even exaggerating when I say the very next day the Safeway Chimney Sweep van drove right past me at Home Depot. It was a sign. While I normally am socially awkward with strangers, I walked up to the employee and asked him several questions: whether they service gas fireplaces, whether they travel as far as Bourbonnais, whether they are accepting new clients, etc. He was sooo nice and answered all my questions. I called the very next day and scheduled my fireplace check/repair. Fast forward to my appointment today. Can you guess who I see outside my door? The same guy I bombarded at Home Depot. I found out his name is Jeremy. And crazy enough, he wasn’t even supposed to be my technician today. He had offered to take the last call for his co-worker who had a crazy day. Another sign. He was so professional, kind, and knowledgeable. He wore a mask and booties and put down plastic to keep his work area clean. He fixed the issue and educated me about my gas fireplace along the way. And again, he was sooo nice. I seriously cannot say enough about Jeremy and Safeway Chimney Sweeps.

Had major chimney repairs done last year w/out issue. Rescheduled to have my chimney cleaned this year. Was called day prior to confirm my appointment which I did. On the day of appointment no one showed up. I waited two hours after the scheduled time before calling to check in. When I called they looked up my appointment telling me it was rescheduled for January because I called and told them I had tested positive for covid, this never happened. When I told them I never made this call or tested positive for covid. I was simply told "they had no way to verify that" no apology or concern for their mistake was made. Overall the tone was too bad for me and it wasn't their problem.

Awesome! On time, courteous and professional. I would highly recommend

They found many problems with the chimney which we were not really surprised at because we had more or less ignored it for a while. They probably saved us from having a devastating fire.

Very well. Jeremy was professional in his inspection and cleaning and he did a nice job keeping the area clean while he worked. Office staff is also pleasant and very helpful.

this is my third time with this company. They are punctual and efficient. they swept the chimney and vacuum the wood burner and cleaned up the mess around it after. Well done Brian 👍

Arrived early, brought in equipment, got set up and cleaned the chimney. After he packed up you couldn't tell he was here. Will definitely use their service's again.

Dryer vent cleaning My vent is unusually long the tech did a great job

Great as always. Been using them for years

Very complete and well done job completion a very through inspection and cleaning. Tech was very knowledgeable.

safeway did a great job for me and I have used them for several years.

I hired the company to clean the dryer vent, fireplace chimney, and air ducts. Getting an estimate and scheduling the work went fine. The day before the scheduled work, the company called to tell me they couldn’t clean the air ducts because they were having problems with the trailer hauling the equipment. They would still come to clean the dryer vent and fireplace chimney. The workers were quick professional and explained everything in detail. They even took the time to explain how to use a gas fireplace since this is my first fireplace. The work was performed July 12, 2019. I went up on the roof on August 14, 2019 to check for leaks and found the caulking around the fireplace chimney and roof had worn out and was peeling away. Part of the chimney cleaning is to inspect it, I expected to be informed about issues. I was told everything looked good. The company was supposed to contact me to reschedule the air duct cleaning once the trailer was fixed. After two weeks I hadn’t heard from them. I placed a call and left a message. After another week of no response I hired another company to do the work. I wouldn’t hire again.

Kyle and the crew were on time courteous and clean. Turned out I needed more than just the cleaning to get the certification needed to close on the house. Not only was the quote reasonable for the repair, but they actually moved jobs around the holiday weekend to accommodate me. That’s service!!

I purchased money for coupon ... then they told me CHIMNEY was too tall for them to inspectk

They were early(good for me). Got right to it and we’re so nice. So very nice and efficient.

they were booked to far in advance so I hired someone else. I tried 8 or 9 times to cancel but could not get anyone, or to leave a message. I was going to let them come on the schedule time, then tell them, but I gave it one more time. and they answered.

Very sloppy and did not put my washer and dryer back in the correct spot.

Jeremy was outstanding. Called first and came early. Very thorough. He explained and pointed out everything he was seeing about the firebox. Recommended some repairs. He appears very committed to ensuring you have a safe fireplace. He even looked at the wood we burn. Left the place very clean. I’ve already made appointment for repairs. I highly recommend this company and Jeremy. I did take advantage of Angie’s List discount deal. When I first called, they were annoyed that Angie’s list offered a discount. They asked if they could check into it and call me back. I was called within an hour and they honored the discount. A little rough start but they redeemed themselves nicely.

Sean was fantastic and spent 2 hours trying to rid our vent of bird feces. We just moved into a new home (just built) and the builder's dryer vent cleaner only vacuumed out the vent and their job was not sufficient. We really appreciated Sean's hard work and determination to clear as much as he possibly could. We will definitely use this company again!