To effectively describe how wonderful this company is, I must start from the beginning. May 2, 2013 we made an offer on a home that has a well and no access to city water (even though it is in the Rockford proper). We had the well sample test performed (by a well water expert) and taken to the local government office for testing. The result was not good, the water was full of bacteria namely coliform. We had the well chloroformed and checked by another well expert. The well was tested the required 10 days later and unfortunately the result was the same. Because we love this house so much we simultaneously started calling water purification companies to see if they could help with the unsafe well water. To say that I spent hours on the telephone with companies over a 3 county area does not begin to cover the amount of time involved. Then I found Cindy Polk at American Pure!!!!! I had originally talked with companies that the seller recommended- 6 of them- and was not happy with the responses. Three of them had to look up choliform, one stated that they would just put a chlorinator on our well even when I advised him that the government agency stated that the chlorinator would be a waste of money. Four of the companies were out of the area and would only come to Rockford once a month. When talking about prices, they ran the gamut; $1000 thru $3000 which included installation. Again, then I found Cindy! We have a 6 year old grandchild that has a compromised immune system and juvenile diabetes. If we could not get quality water in our new home his health would be at great risk-therefore we would have to keep looking for our perfect home. Cindy listened to the long dialogue regarding the water, the tests, and the pressure to use other companies due to pricing (seller was responsible for the well quality before closing), and more importantly the safety of our grandchild when using the water. She is a great listener. Within 2 hours of speaking with Cindy a water sample had been taken and was on its way to be tested. Now this was before we had even discussed that we would use their company! Cindy explained that she wanted to have additional testing performed to see what system would be best for us and to see if they could help us at all. The test returned the same as the others-choliform again. After speaking with Cindy, hearing her proposal and costs we decided to go with American Pure. The cost was competitive albeit higher than what the seller wanted to pay, they were local and family owned, their reputation was impeccable, the customer service was excellent, and Cindy was the epitome of expert, pal, and sympathizer! OH NO says the seller, you do not need this type of system and we will not pay-------After 3 closing dates, 3 install appointments with Cindy, several near cancel the sale from both parties we negotiated until American Pure was the system chosen. This made our out of pocket at closing more, but to be honest we would have paid it all if necessary; no regrets at all. We have been enjoying our UV and water softener system now for about 2 weeks and are loving it! Delicious and safe well water for drinking, soft clean water for showers (it has done wonders for my hair and skin) and super clean laundry (no discolored water to stain the white clothing), and all of our new appliances will last years longer because there is no lime or iron to gunk them up. Thank you all at American Pure, you are truly the best at what you do!!!