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Mr. Goodwater/American Pure Water

Founded 1985 • With Angi since September 2008

A 25 year-old, family-owned independent business offering water softening, conditioning, filtration and purification for homes, businesses and industry. We offer free water test and analysis, Eco-friendly options and many financing programs. There are two WQA Certified Water Specialists on staff to help diagnose water problems and recommend budget-friendly solutions. Additional email - amwatr@aol.com.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
yes
Warranties
yes
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

5.0

(31) Verified Reviews

Showing 1-25 of 31 reviews
Heather W.
5.0
08/27/2018
He was on time and took out my old system and installed the new one. The price was exactly what was quoted. Excellent service! He even called 5 days later to check on the install. Would highly recommend them.
Description of Work
New water softener installed
Category
water softeners
Janet M.
5.0
10/25/2017
Very well; installed the system within a 1/2 hour.
Description of Work
Had to install a new water softner and kitchen sink faucet.
Category
water softeners
Rebecca F.
5.0
08/07/2017
Excellent service, very professional, explained our options and all information thoroughly - will absolutely use again!
Description of Work
Water filtration system
Category
water softeners
Paul W.
5.0
06/13/2017
Mr. Goodwater has a great crew and everything went smoothly with the removal of the old softener and installation of the new one and addition of the spin filter. Since there is a great deal of lime in the water it was coating the beads and making it difficult for the softener to do its job properly. We are glad that Mr. Goodwater has this option because none of the previous softeners worked very well or for very long. This should help in the longevity of the mechanisms. Everyone worked as a team and got the job done in a smooth and efficient manner. We are very happy with the work and products installed.
Description of Work
Replaced water softener with new one and added a spin filter.
Category
water softeners
Trish C.
5.0
04/26/2017
repair would have cost more than it was worth for the age of the unit, so replaced with their recommended product. The cost of their product was much higher than what you can purchase at the local hardware stores but felt it was worth the investment if it lasts longer. The servicemen took longer than expected because they were waiting for water pressure to release, rather than opening all the faucets initially. Otherwise the product so far is working well.
Description of Work
water softener repair
Category
water softeners
Diane M.
5.0
11/11/2015
I saw the good rating for Mr Goodwater so I called and setup an appt. to have our water tested. They were very nice and professional and explained how the new system would work. In 2 days the softner was installed and we are very pleased.
Description of Work
installed new water softner
Category
water softeners
HOLLY G.
5.0
08/22/2015
I am new to the area, the house has an existing water softner unit which I was not familiar with. I called Mr Goodwater to come out and make sure the unit was working properly and explain the basics of the system to me. I called Friday afternoon they came out Saturday morning did a complete check and run through for me, put my mind at ease on the system. Very friendly, professional and reasonably priced. I have no doubt I will use them in the future if any problems arise.
Description of Work
Ran a complete check of existing water softner unit
Category
water softeners
Paul D.
5.0
02/25/2015
Whatever the part was going on it was sending over a lot more water than we needed so we were going through a lot of salt. Well, the part finally failed and since that time our salt consumption has been way, way down. Whatever he did it has saved me time and money and effort.
Description of Work
I used Mr. Goodwater for watersofteners. He replaced parts.
Category
water softeners
M O.
5.0
03/31/2014
Additional service performed to revise water service for softener; this work was done in professional manner using quality materials. I recommend them.
Description of Work
Installed water softener per contract and negotiated price.
Category
water softeners
Jeremy P.
5.0
11/08/2013
They visited, identified the part. No charge for the visit.
Description of Work
Identified a part we needed for a water vessel on a CNC machine.
Category
water softeners
Carl T.
4.0
09/21/2013
i talked with a specialist in my home. we bought the top of the line system. i had trouble with the top of the line price. Since the results are not readily visible, often wonder if I should have shopped around first.
Description of Work
replace water softner.
Category
water softeners
Craig F.
5.0
08/26/2013
American Pure Water was very pleasant and professional to deal with. They came out the day after I called to inspect my old water softener. It was clearly broken. When the technician opened the case on the controller head unit, broken parts came tumbling out. He advised me that it could be repaired and that they were willing to do that, but because of the age of the unit, it would be more practical to replace it with a new unit. He performed a hard water test while he was here and gave me several units to choose from. The installation was scheduled for the next day. The installer was also very courteous and professional. The installation was neat and completed to my satisfaction. He was thorough in explaining the operation of the unit and answered all of my questions. The old unit was removed. Nothing in my home was damaged or disturbed. While he was here, I asked him if there was any way I could tidy up the installation of the drain pipe on my recently installed central A/C because I wasn't happy with the way it was left lying on the floor next to a drain opening. He took care of it for me as a courtesy and did not charge me for parts or labor. (It was a small issue and required only a few inexpensive plastic fittings, but I would have paid for them if he had asked. I was impressed by this.) I would use them again and would not hesitate to recommend them to a friend. As for the price, I'm convinced that their price was fair and reasonable. I suspect that I could have saved money if I had gone to an appliance store, but I'm not sure that I would have had the same quality of workmanship or that the water softener would have been as good.
Description of Work
Removed old water softener, installed new water softener.
Category
plumbing, water softeners
Cynthia O.
5.0
07/02/2013
They were nice and there was nothing that I disliked about them. They were very friendly, openly explained things and I had a good experience with them.
Description of Work
American Pure Water installed water softeners for us.
Category
water softeners
Loretta R.
5.0
06/25/2013
It went perfect for me. I just like the way they explained everything. They were very prompt. They followed through with any questions that I had. I was concerned about whether it was softening well and they came out and checked it for me without charging. They are a good company. We are satisfied with them.
Description of Work
I bought a water softener from American Pure Water.
Category
water softeners
Gary H.
5.0
06/20/2013
Both rep. and installer were here on time. A.P.W.'s price was within our range and the installer did a very professional job.
Description of Work
Remove old water softener, install new water softener. I contacted Angie's List and the Better Business Bureau before buying from this company.
Category
water softeners
Jesse T.
5.0
06/13/2013
To effectively describe how wonderful this company is, I must start from the beginning. May 2, 2013 we made an offer on a home that has a well and no access to city water (even though it is in the Rockford proper). We had the well sample test performed (by a well water expert) and taken to the local government office for testing. The result was not good, the water was full of bacteria namely coliform. We had the well chloroformed and checked by another well expert. The well was tested the required 10 days later and unfortunately the result was the same. Because we love this house so much we simultaneously started calling water purification companies to see if they could help with the unsafe well water. To say that I spent hours on the telephone with companies over a 3 county area does not begin to cover the amount of time involved. Then I found Cindy Polk at American Pure!!!!! I had originally talked with companies that the seller recommended- 6 of them- and was not happy with the responses. Three of them had to look up choliform, one stated that they would just put a chlorinator on our well even when I advised him that the government agency stated that the chlorinator would be a waste of money. Four of the companies were out of the area and would only come to Rockford once a month. When talking about prices, they ran the gamut; $1000 thru $3000 which included installation. Again, then I found Cindy! We have a 6 year old grandchild that has a compromised immune system and juvenile diabetes. If we could not get quality water in our new home his health would be at great risk-therefore we would have to keep looking for our perfect home. Cindy listened to the long dialogue regarding the water, the tests, and the pressure to use other companies due to pricing (seller was responsible for the well quality before closing), and more importantly the safety of our grandchild when using the water. She is a great listener. Within 2 hours of speaking with Cindy a water sample had been taken and was on its way to be tested. Now this was before we had even discussed that we would use their company! Cindy explained that she wanted to have additional testing performed to see what system would be best for us and to see if they could help us at all. The test returned the same as the others-choliform again. After speaking with Cindy, hearing her proposal and costs we decided to go with American Pure. The cost was competitive albeit higher than what the seller wanted to pay, they were local and family owned, their reputation was impeccable, the customer service was excellent, and Cindy was the epitome of expert, pal, and sympathizer! OH NO says the seller, you do not need this type of system and we will not pay-------After 3 closing dates, 3 install appointments with Cindy, several near cancel the sale from both parties we negotiated until American Pure was the system chosen. This made our out of pocket at closing more, but to be honest we would have paid it all if necessary; no regrets at all. We have been enjoying our UV and water softener system now for about 2 weeks and are loving it! Delicious and safe well water for drinking, soft clean water for showers (it has done wonders for my hair and skin) and super clean laundry (no discolored water to stain the white clothing), and all of our new appliances will last years longer because there is no lime or iron to gunk them up. Thank you all at American Pure, you are truly the best at what you do!!!
Description of Work
Tested well water, installed UV water filtration system, tested water.
Category
water softeners
Karen R.
5.0
04/21/2013
Set up appointment to observe issues with my water softener. Employee from American Pure Water was very professional-showed me the issues and offered several options to purchase new or to repair old. Showed me several options of new softeners with description of all shared with me . No pushy sales at all!! Made decision to purchase. The following Saturday employee from American Pure Water arrived to install new water softener and hauled my old one away. Within forty five minutes I had a new softener installed and understood how all functions and what I need to do (if needed). Throughout entire process employees were friendly, professional, not pushy, offered many options, seemed to have much knowledge and strong belief of their products. On time for both appointments-no waiting around. Highly recommend American Pure Water to anyone searching or just wanting information on water softeners, drinking water systems, air purification, needed salt delivery, or in need of iron &/or sulfur removal. As they state, "We have what you are looking for!"
Description of Work
Purchased a new water softener from American Pure Water in Loves Park, IL. Was installed and old one taken away.
Category
water softeners
Joe J.
5.0
03/29/2013
Service tech was very professional, cleaned up his work very tidy and done in about an hour. When he was done, showed me everything that was done and expalined in detail. He asked me to make sure I understood what he just expalined and then proceeded to explain how to change the filters. He left the literature and an order form to get the right filters next year.
Description of Work
Russ sold us a reverse osmosis water purification system for our kitchen sink and fridge ice maker. What a difference! Should have done it years ago.
Category
water softeners
Laurie T.
5.0
01/07/2013
I contacted American Pure Water to have a water softener and reverse osmosis system installed. They promptly scheduled an appointment and came out to check my water. Once I had installed my new sink in the kitchen (the kitchen had just been remodeled) the technicians came out to install both systems. There was a problem with the reverse osmosis system shortly after installation and they quickly came out to replace a defective pump. They are extremely nice people, both in the field and in the office, and I would highly recommend their services.
Description of Work
I had a water softener and a reverse osmosis system installed. I am currently renting the units.
Category
water softeners
Michael K.
5.0
05/19/2012
American Pure Water is fantastic! Our home's water is cleaner, softer and purer. Our laundry is softer, our dishes are cleaner, our showers are more enjoyable and our drinking water is delicious. Highly highly recommend American Pure Water!
Description of Work
Reverse Osmosis drinking water system. Installed and purchased. Soft water system purchased.
Category
water softeners, water delivery
Andy O.
5.0
05/15/2012
They are very professional. They told us everything we wanted to know and did a god job. We priced out a couple of different places and they were all the same.
Description of Work
I bought a new water softener and iron filter from American Pure Water. They also installed it for me.
Category
water softeners
Sharon L.
5.0
10/23/2011
The own Russ was very Professional. Set up the appointment, he arrived on time. We ended up needing a new water softener (which we figured). We have had their filtration system for at least 20 years and have been extremely happy with it...we needed new filters so he replaced those. Russ's son installed the softener and was very professional as well. Hoping the softener is as good as the filtration system.
Description of Work
New Water Softener and replaced our existing filters for our American Water reverse osmosis drinking system.
Category
water softeners
Joseph F.
5.0
06/14/2011
Our latest experience was typical-phone call to set up a time, a tech showed up at the appointed hour, performed the maintenance on our equipment, gave us some tips for using our system better, cleaned up the area and left. We have this kind of service done every year or 18 months or so and have always had a good experience. Prices seem very fair too.
Description of Work
We had an iron-removal system, water softener, and reverse osmosis installed several years ago by American Pure Water (formerly American Water Treatment). Now we have service done on our system every year or two. The installed quality equipment and have maintained it perfectly, keeping it running as new for the last 10 years.
Category
water softeners
Norma V.
5.0
09/24/2010
The service was great. They were on time and the work was professional and area was left clean. I already used them again..
Description of Work
My old softner was not working. Am Water Treatment came out and worked for 1/2 to 3/4 hr to try and fix. Mine was not able to be fixed and I was quoted for a new one.
Category
water softeners
Brandon & Hannah L.
5.0
10/02/2009
The technician was very punctual and was able to come only a day after my initial call. He listened to my description of the problem and went right to work. After 5 minutes, he knew what the problem was and, after another 10, there was no more problem. He was very knowledgeable and patient in answering my questions. He made additional recommendations regarding my rusty water, but didn't pressure my to buy anything. I felt very comfortable having him in my house and will definitely call again if I need further water treatment.
Description of Work
A technician came to inspect my water softener because it wasn't working properly. He inspected the unit and concluded it was simply plugged with sediment, which he cleaned out right away.
Category
water softeners

Phone

Address

569 N Appleton Road

Belvidere, IL 61008

Service Categories

Other Information

Services offered

Water softeners, purifiers, filters, bacteria removal, iron removal, air purification, salt and water delivery, whole-house water conditioning, commercial services, pure drinking water, green options, the real story about no-salt or salt free systems, chemical-free iron, sulfur & bacterial removal and water sampling for lab tests

Services not offered

Water heaters or drill wells.

Payment options

Check
Visa
MasterCard
Discover
Financing Available

FAQ

Mr. Goodwater/American Pure Water is currently rated 5 overall out of 5.

Mr. Goodwater/American Pure Water is open:

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Mr. Goodwater/American Pure Water accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available

Yes, Mr. Goodwater/American Pure Water offers free project estimates.

Yes, Mr. Goodwater/American Pure Water offers eco-friendly accreditations.

No, Mr. Goodwater/American Pure Water does not offer a senior discount.

Yes, Mr. Goodwater/American Pure Water offers emergency services.

Yes, Mr. Goodwater/American Pure Water offers warranties.

Mr. Goodwater/American Pure Water offers the following services: Water softeners, purifiers, filters, bacteria removal, iron removal, air purification, salt and water delivery, whole-house water conditioning, commercial services, pure drinking water, green options, the real story about no-salt or salt free systems, chemical-free iron, sulfur & bacterial removal and water sampling for lab tests

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