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When a dishwasher discharges its wastewater, it uses a pump to quickly move a lot of water. If anything in the drain line or the garbage disposal impedes the high volume of water, it will back up into the sink through the drain or the garbage disposal. Following regular dishwasher maintenance tips like clearing clogs, keeping them cleared, and occasionally running the disposal will eliminate the problem.

Your garbage disposal is not draining because it might have a clog due to food waste, a foreign object, grease, oil, fat, or it may have a broken motor. When water doesn't flush out of the disposal, that's a key sign that your disposal has a clog or needs repair. 

If your garbage disposal powers up and you can hear it hum, but the arms inside aren’t moving, the problem might be a stubborn clog, a build-up of grease, or a jam of the impeller plate. To troubleshoot these, ensure your unit is off and disconnected from its power source before checking inside the drain or attempting to manually rotate the impeller arms or plate from the underside of the unit. A hex wrench can help.

Most garbage disposals have a reset button that can be triggered with a tool as simple and accessible as your index finger. That said, if you need to perform a more in-depth troubleshooting step, like manually moving the arms inside the unit or rotating the impeller plate, a hex wrench is the most common tool you’ll need. Most garbage disposals come with a hex wrench.