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Bath Consultants

4.3(55)

Bathtub Liner or Shower Surround - Install or Replace

About us

Bath Consultants, Inc., has been in business for over 25 years servicing the area of Illinois and southern Wisconsin. Here at Bath Consultants. We offer shower surrounds replacement installations as well as bathtub to shower conversions. One of our expertise is walk in tubs installations. Bath Consultants is a fully insured and licensed company. Our company brings combined experience to your remodeling project, and we are committed to delivering a high value experience by: 1) Using top-quality products and materials 2 Hiring and training the best installers in the industry 3) Running an efficient low overhead factory direct operation to keep your prices low. You will love the selections of colors and patterns that our consultant will show you and you will be delighted with your new bathroom. Whether it is a new tub, shower, or one of our accessibility solutions, let Bath Consultants provide you with a bath you will enjoy for a lifetime.

Business highlights

19 years of experience

Services we offer

Replacement tubs/ Shower bases - Installed or Replace, Accessibility / Safety options for your bath/ toilets,floors and vanities installed., Acrylic and tile wall surrounds, Tub/Shower conversions, Walk-in Bath Tubs

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard

Reviews

4.3(55 reviews)
5
5 star: 78% of reviews
78%
4
4 star: 7% of reviews
7%
3
3 star: 0% of reviews
0%
2
2 star: 7% of reviews
7%
1
1 star: 7% of reviews
7%

Showing 1-25 of 55 reviews


Patrick K.May 2024
Verified Review

Dennis Oâ Toole was the contractor on this job. His worker, Frank, does halfway decent work but Dennis Oâ Toole likes to put in cheap product not even sure if he actually uses the BCI manufacturing product.. he has thevcustomer signa contract even if the work is not completed he does expect to be paid fully .if he isnâ t paid in full he has threaten the customer and threaten to take the customer to court and put a lien against my home if he did not have full payment after he felt this job was complete ..when it Wasnâ t.. I feel this is a bait and switch type of situation with Dennis Oâ Toole ..all I can say is buyer beware and good luck

Julianne K.May 2024
Verified Review

Dennis Oâ Toole is the contractor on this job. There are so many things that I would like to say but I would like to basically sum this up by saying my first mistake was that I signed a contract with Dennis.. also he does not say that they do not paint the bathroom after the remodel.. painting is not includedâ ¦This company did a shotty job with bathroom remodel.. Dennis always had an excuse when there was an issue.. also Dennis threatened me and said if I didnâ t pay the rest of the money that I owed him for this job (that was not completed) he would put a lien against my home and also take me to court. He reminded me that he has a signed contract.. . He did offer to come back (not him )but his worker to fix what the problems were but I kept finding more and more problems and nothing was ever a problem for him ..even though the bathroom was not a completed job Dennis expected balance of payment .due and owed..Dennis will discredit my review ..thatâ s what he does.. he goes back on these sites and he will have a very long explanation to credit himself and to discredit a former customer. Please!!! buyer beware of this Consultant.. please look elsewhere to save yourself a lot of money because heâ s super over priced and expects to be paid even though the project isnt even completed!!â ¦He uses cheap materials â ¦.

WILLIAM L.June 2023
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

These guys are experts they are very meticulous and they are very nice and they like their work and theyâ ve been doing this for over 25 years. I could not see anything better about these guys.

David G.June 2023
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

Good job, friendly people.

Sharel A.November 2022
Verified ReviewBathtub Liner or Shower Surround - Install or Replace

Does not return your calls, and if they do and give you an appointment they do not show.

Response from Bath Consultants

We completed a tub-to-shower conversion for this customer over a year ago. She absolutely loved what we did and provided excellent feedback on the final project. A customer called a year later and stated she had mold on the sealant in the shower. We explained that this was not a result of quality or workmanship but rather improper cleaning methods of the system and some bathrooms hold moisture more than others. We never set an actual time for a service call at that time. Ultimately we have now scheduled a service call, We provided a reseal FREE of Charge to resolve this. We take pride in our workmanship and commitment to our customers proven by our 5-star reviews.

Paul S.June 2022
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro
$7,000

Dennis and his guys were awesome and finished ahead of schedule! Very friendly and helpful! Did a great job would recommend them to anyone

Joel J.June 2022
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

Dennis, Frank, and Kenneth all contributed in this project. They were on time, conscientious, clean and communicative. I would recommend this team anytime you are in need of Bath/shower remodeling.

John W.December 2021
Verified Review
Yes, I recommend this pro
$5,700

Dennis was great to work with, and the installed we had was so skilled and finished everything with great detail. I feel the final price was excellent compared to what I was initially expecting.

Retta W.July 2020
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

The workers came on time, did not lag on work but worked consistently, did a fantastic job within one day and cleaned up very nice behind themselves. The shower and tub are beautifully crafted for an affordable price and completed on time. Dennis O toole, the owner, is thorough and comes back twice to check on his workers. I would use again and definitely recommend. I am very glad I choose Bath Consultants.

Jeanne M.July 2020
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
$5,400

This is my first time writing a review (for anything). feel that I need to do so now. I recently contracted with Dennis O Toole with Bath Consultants to remove an old cast iron tub and create a new shower in my very small bathroom. The workers came on the appointed day and removed the tub and created a wall for the shower surround. The next day, I noticed that the opening in the shower was a little more than a half-inch wider at the top than at the bottom. I called Dennis and he said that houses are never straight and that the glass man would make the glass fit just fine. Six days later, the glass man came and Dennis said he was coming too. After the glass man left, we noticed that the shower doors closed completely, but when you went inside the shower and closed the doors the opposite way, then there was a 1/2 inch gap at the top of each door, enough to stick my fingers through. I waited for Dennis to show up. After two hours I decided to call, but I also decided to check my credit card before I did. He did take the balance out of my credit card for the work done. When I called Dennis, he said he was not nearby and did not remember telling me he would be stopping over. He said he was not able to make it until Friday. I did tell him that I noticed that he took the remaining money from my credit card within the hour that the shower doors were installed and that I would have thought that he would have made sure I was happy with the bathroom before he charged my account. $5400.00 is a lot of money. Today is Sunday and I have never heard back from him. The moral of this story is that I will be happy with my crooked shower the way it is, remember, they built the wall; and from now on I will not give any contractor my credit card information upfront so they have the liberty to charge me as they please. Thank you, I feel this needs to be said.

Response from Bath Consultants

I would like to address these concerns. My employees and I take great pride in our workmanship and our customer service and communication. * Typically with older homes, walls are not plumb or square. In our installation process, we make adjustments for these irregularities. We did adjust for the installation of the shower door and it was installed correctly and did not leak. Per our discussion we informed the customer that the door would have to be ordered after the tub to shower conversion was completed - hence the 6 days wait time. * The customer had called me with a concern about closing the doors. I had explained to the customer that these doors are made to close one way, and you cannot reverse the glass panels based on the location of the shower head. I then advised her to use the shower, and if she noticed any problems with leaking to please contact me. I never received a call. I also did not state that I would be at the home that day - I was out of the area all day and knew I wouldn't be able to get there. * Per our signed agreement, it is stated above the signature line that the customer authorizes our company to charge their account immediately for the remaining balance upon completion. It was completed, and the customer stated in this review that the work had been done. * Finally, I feel that we have kept this customer informed of our installation process throughout this entire project, and I personally as the owner, visited the project site up until the shower door was installed. Also, as stated above, I asked the customer to call me with any concerns, and I never received a call. We take our customers and our service very seriously, and as our history shows, our previous customers have chosen us for our reputation. Any questions, please review our five-star reviews and call our office if you have any questions! Best Regards, Dennis O'Toole

David M.June 2020
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

Good quality product. Fast turn around time.

Susan S.June 2020
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

Very good work done. Great design recommendations from Dennis the owner. Honest and reliable!

Daniel K.April 2020
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro
$5,500

Dennis communicated expectations and options well. After getting several quotes from companies doing similar work, his pricing was far below the others. His crew finished ahead of schedule and explained different options as well. Would definitely hire again.

Renee H.April 2020
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

Replaced my tub / shower and redid the walls. They did fantastic work and I'm very pleased with how fast and clean they are. Most definitely will recommend.

Rita T.February 2020
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

The work was performed on time and the workers never stopped until the job was completed-all in one day. We are very pleased with the outcome and the company. No hidden costs or surprises

patricia K.February 2020
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

Did a wonderful job,clean neat , friendly, cleaned up all of the mess and done in 1 day. Best Regards, Patricia Kapton

Nate K.December 2019
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro
Sue M.August 2019
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

BCI --Local,Friendly, Professional. They listen and work with the homeowner! Deal direct with the owner, no middle company. I highly recommend them.

Daniel B.May 2019
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro
$5,250

deal was made good price, work done quickly and neat

Dara Kristine M.October 2018
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

They manufacture their own bath liner so you know it’s good quality. After consulting with other pros we surprisingly found that we were able to stay within if not under our budget and we are able to get the tiled look with design with BCI whereas; the other pros charged more and be able to change counter tops and bath fixtures. The owner met with us about the project and he is very nice and gave suggestions. He also works with you to ensure you get the desired outcome. We are excited to get this started in December and I can’t wait to see the end results.

Mark K.September 2018
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

I would recommend them.

J N.August 2018
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro
$5,000

Good customer service. Very professional.

Kathleen C.June 2018
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro

After getting several quotes their bid was the most reasonable. The workers were professional and did a very good job. Very satisfied.

Barb S.May 2018
Verified ReviewBathtub Liner or Shower Surround - Install or Replace
Yes, I recommend this pro
$4,000

These guys are fast and professional. Very little talking while they work. A great TEAM. They installed a tub surroujd syste,

Lisa Z.February 2018
Verified ReviewBathtub Liner or Shower Surround - Install or Replace

It was a bigger project/mess than I was led to believe.

Response from Bath Consultants

On January 9. 2018, we entered into a contractual agreement with this customer. We explained in entirety the work that needed to be completed . She received estimates from several companies. She chose Bath Consultants Inc., and stated that we were the best value and rated company; after receiving higher estimates, and also being told by others that they could not perform the work she had requested. She had a leaking tub liner that was installed by another company. We had to remove the tub liner, remove the cast iron tub beneath it, and repair the damaged ceramic tile walls. This scope of work was required in order to remedy this problem; this was the only way to alleviate the leaking bath tub, install a new replacement tub, and install a new acrylic wall surround. We were able to complete the entire project in one full day. As far as the mess concern, this project did involve the complete tear out of a cast iron tub, and tear out of ceramic walls; however, as standard practice, we always leave the home in a clean state and haul out the debris and garbage. Please contact our office with any questions regarding this review as we would be happy to provide further information. We would suggest you look at our other reviews, most of which are 4 and 5 star ratings.

Showing 1-25 of 55 reviews

Licensing

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FAQ

Bath Consultants is currently rated 4.3 overall out of 5.