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"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"I signed an agreement but was never given a copy of that contract after numerous requests. Verbal contact with the business owner told me I did not sign up for stump removal. One note that came to me on Angie's from the office(?) did list stump removal, but I was accepting of the denial because the tree was very large. However due to very bad weather on the day the tree was removed (without any notification that they were coming) caused them to skip the last cut which then had to be done by the stump grinder for an extra charge. Also the trimming of the ash tree was not done in full because of the storm. In their defense, the tree was taken out with no damage to the property and hauled away to my satisfaction."

"The quality of work was outstanding. The communication was good, and the quality was good. They started and finish in a timely fashion."

"I can't share enough good things about Tyler and the work he performed at our house and our neighbors house throughout this project! He was great with helping us talk through things as we expanded our original project. On time (early really). Courteous. Respectful. Very hard worker. An overall impressive young man working hard building his own business. I would recommend Tyler wholeheartedly for any projects that fit his scope of expertise."

"They were absolutely wonderful. Will sure recommend them"