Get matched with top chimney sweeps in Hardwick, GA

"I hired Middle GA Roofing to replace my roof. However, when the job was completed by one of their so called “crews” (a group of undocumented underpaid contract workers) who had no real affiliation or branding with MGR, I discovered that an entire flat section of the roof had been left untouched and not replaced. I was told this was because their salesperson had not ordered the correct materials at the time of installation. In addition, the workmanship on the roof was poor. Photos will show multiple issues, including the fact that the required by-code drip edge was missing in many places — and none was installed anywhere gutters were present. That is not a minor oversight but a basic code requirement. Five years later, that old section is now leaking into my office. When I contacted the company, the initial quote I received to fix it was roughly $2500 25% of the cost of a full roof replacement. This seemed very high for an issue that stemmed from their own admitted mistake. So I contacted the owner and let him know that seemed unreasonable and that I would rather fix it myself but that since this was his resolution I would be leaving a review. He told me me getting this quote was a “mistake” but since I threatened him with a review he was no longer interested in any resolution unless I apologized. My correspondence was directly with the owner of the company. You will likely never meet him in person, but from my experience he has a tendency to deflect responsibility for mistakes made by his company, placing the cost back onto the customer. I even offered to cover the cost of materials if they would correct their own oversight, but that offer was declined. Instead, I was told to “just post a review” and that no further communication would be made unless I apologized. How strange that a man of his age has an ego so fragile that it needs an apology to do the right thing. As a business owner myself, I believe accountability and communication are essential. Unfortunately, that was not my experience here. I will be repairing the roof myself, but I feel it’s important to share photos of the workmanship and a record of my experience so that others can make an informed decision before hiring this company."