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Recent Carpet Cleaning Reviews in Albany

  • Ketzel's ChemDry
    A wonderful husband and wife team. very knowledgeable about their products and process. Very professional yet friendly, I felt very comfortable having them in my home and appreciate their hard work. I will have them back to clean my last bedroom where furniture needed to be stored.
    - Jan H.
    The tecnician arrived at the agreed upon time. He actually vacuumed the entire house, then pretreated the high traffic and soiled areas. He cleaned 4 rooms and 2 halls. He brushed the carpet which raised the fibers back to original height. He never slowed down and it took two hours. The finished job looked great and two weeks later we have no sign of returning stains. I couldn't be happier!
    - Vicki S.
  • The Maids of Birmingham
    Scheduling service was a breeze. The telephone representative was nice and courteous. She assured me I would receive the cleaning I was looking for. The cleaning crew arrived at the appointed time on the scheduled date. Because they arrived when carpet cleaners were in the residence, The Maids team leader was concerned about providing adequate service without hindering my service from the carpet cleaners. Her concern was impressive and appreciated. After approximately three hours the crew packed their equipment and prepared to depart. Just before paying the team leader I took a quick survey of the house--to the naked eye everything met standard. The floors were clean, the bathrooms were clean, and the baseboard was clean. However, after the crew left I inspected my house a little closer. To my surprise the kitchen had not been cleaned very well at all. Food debris was left in a drawer, trash could still be found under my indoor grill, and a few surfaces were still dirty. I called the office to report these issues. According to the literature provided, cleaning could be re-accomplished if it is not satisfactory, if The Maids are notified within 24 hours of cleaning. I spoke to a representative who stated she would send a crew back the next business day to re-clean the areas that did not meet my satisfaction. A new crew returned to clean my residence the next business day. This crew was remorseful the previous cleaning crew did such a poor job. They performed a fantastic job! I was thankful for their services. I only wish I had received this same level of service the first time.
    - Renata T.
    Mr. Turnipseed,  his son and another worker, arrived at my house as scheduled, on April 14, 2011, at 9 AM.  The first thing he said to me was that they would NOT wear the shoe covers I supplied (and he wore) when he came out to estimate the job. I should have turned him away at this point. He stayed a few minutes then left and I did not see him again.  The two men he left here did the work.  They made several trips in and out of the house to get supplies, machines, etc.  I was extremely upset as they brought more dirt in on their shoes. They did stretch and clean the carpets but the job was not well done.  The corners of all carpet in the closets, the carpet under the closet doors, plus the carpet around a floor heat vent were still dirty.  About the only areas that got any cleaning were those areas on which they could spray a solution and use a rotating machine.  They were in my house from 9 AM till 12:30 PM.   I was extremely disappointed in the job and think that, for $475.00, I should have had a better outcome. 
    - Martha A.
  • Maids on the GO
    Called phone number from website, the website looked Very Good and professional, almost like Merry Maids and was given a message that the number had been changed, I called the new number and it had been disconnected. I then called the cell number to the owner and a child answed the phone. finally the owner answered and we talked of the service I needed for cleaning my home. We set up a date and time to clean. the owner and another young lady came to clean with their supplies in tow, They used ? my vacuume cleaner which was fine   The owner broke a small angel figurine and she said "sorry I was dusting and this angel fell and broke", didn't even offer to repair or replace it. After I paid the sticker shock of $175.00 ( $85.00 for general cleaning plus $90.00 for cleaning baseboards and blinds) they left.  Later I had time to look over the house and could not tell if vacuuming had even been done.  There's dust still on shelfs in bathrooms, ceiling fans had not been cleaned, and what ever they mopped the floors with in the kitchen and half the house floors is still sticky and dulled.  The kitchen sink looks worse than it ever has, who knows what was used on it. The fixtures in kitchen and bathrooms don't look any different than they did before these girls came. The home office was not cleaned, there is dust everwhere in plain site. I certainly will not use them again nor would I recommed them to others.
    - Claire P.
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Carpet Cleaners in Albany

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